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Earl Mosby
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150 Reviews
150 Reviews
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150 Reviews of Earl Mosby
June 26, 2024
The new service mgr is on it! he was out on sat morning first come first served quick lane 1/2 hour before open getting folks info and wrote up The same thing when I took my truck he was out on sat morning first come first served quick lane 1/2 hour before open getting folks info and wrote up The same thing when I took my truck 2 weeks before! More
by PEPPERDRUM
Verified CustomerOther Employees Tagged: Michael Matson, Mike Treas
Helpful 
June 14, 2024
I brought my F150 in for a large engine repair. Things came back "incomplete" as I had a check engine light after taking the vehicle home. Koons service team kept stepping up to make things righ Things came back "incomplete" as I had a check engine light after taking the vehicle home. Koons service team kept stepping up to make things right. Maybe some lessons learned, but my experience was pleasant because they kept ownership of the situation until it was perfect. More
by Chris Young
Other Employees Tagged: Mike White
June 14, 2024
Service here is atrocious. I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car an I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car and no one ever called me back. Called them and told them I had several issues. First I got an update thanking me for using my rewards on May 1. I was never there on May 1 so who used my 30,000 rewards points? Said they couldn't refund my points back even though they were fraudulently used despite me not being there since February. They said they will use it for my service but my Lincoln services are prepaid and my car is still under warranty, so that doesnt help. My 30,000 points are like $350. Then I can't get my car in to get fixed or serviced because they told me they have 20,000 customers and only 12 loaners. Having a guaranteed loaner and pick up and drop off service is the reason why I bought a Lincoln and paid extra but it's of no use because they don't honor the service they sold me. Classic bait and switch!! They did a bait and switch. This is my first Lincoln and the customer service has been atrocious. I have called the GM and left several messages. I feel like I purchased a yugo out of a back alley with the service I haven't received. I would give them no stars if I could. More
by Roslynj72
Other Employees Tagged: Michael Matson, Mike Treas , Steven Taylor-Watts
June 08, 2024
The customer service by the staff is top notch. The follow up and attention to detail is best in class. Also, they always make it right for the customer. The follow up and attention to detail is best in class. Also, they always make it right for the customer. More
by MICHAELGOLDER38
Other Employees Tagged: Chris Dugovich
May 23, 2024
Service follow through was good. Completed the work in a timely manner. Did not wait longer than expected. Completed the work in a timely manner. Did not wait longer than expected. More
by FC_WEST
Other Employees Tagged: Michael Matson, Mike Treas , Steven Taylor-Watts
April 28, 2024
Mike and Earl are always all business. ..in and out with detail and any explanations needed. They are the Best. ..in and out with detail and any explanations needed. They are the Best. More
by Joseph W Skinker
Other Employees Tagged: Mike Treas
April 18, 2024
Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More
by TED30
Other Employees Tagged: John Powell, Kevin Bracey, Andres Zavala
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