Dustin Zeeb

Sorry, I have never left a bad review on anything in my life, I am a firm believer that things do not always go as planned and give the benefit of the doubt and second chances, but in this case, there is n life, I am a firm believer that things do not always go as planned and give the benefit of the doubt and second chances, but in this case, there is no star less than 1 unfortunately. 5 stars on effort to sell the car, very helpful, even brought the car an hour away for me to test drive. Kudos. Signed papers, then everything fell apart. Had some repairs that were in the works before I test drove, some repairs and upgrades worked into the final deal. A couple mechanical, a detailing and some window tint were supposed to be addressed. Swapped out the car for a loaner, they had the car for 3 days to get the work done..I drove an hour to return the loaner and pickup my car when they said it was ready. Was handed my key in service, no paperwork showing work done. Went to my car, nothing of the obvious items were done, car was as dirty as it was when I test drove it, the HUD module that was supposed to be replaced still didn’t work, can’t speak about the mechanical, no paperwork to show what was done..there were several other small issues, but worst of all the window tint was completely wrong. Immediately told my salesperson, who came and looked, he went to find manager..they both apologized and said it would be taken care of. Service dept was to call next morning. 5 days, no call. I got fed up and just made a deal for cash payout on repairs and live with it. Made an agreement, was told cheque would be couriered next day. Almost 2 weeks of chasing them, getting the run around and the pass-the-buck, was told the cheque was couriered a few days before. After 3 weeks plus, cheque came by regular mail. When I spoke to my salesperson about how displeased I was about the whole process, he got the sales Manager Trevor involved. After a lot of back and forth to try and find a middle ground to satisfy all my inconvenience, Trevor, without even offering so much as a car wash told me they would cancel the cheque, to return the car and we would cancel the deal. Threw a bunch of we did this, and that..but yes, they did the tint..screwed it up, they reimbursed me for the detail I had to pay for out of pocket first. Horrible service department, WORSE treatment if something goes horribly wrong. Probably a dozen dealership experiences or more in my life, buying new cars and used..hands down worst experience ever. Also believe the other reviews, don’t believe the “we don’t seem to have you in our system line”, I will be waiting for that brush off.. More

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I recently visited the Chevrolet dealership in Kelowna, BC, for a check-up on my vehicle's ball joint, which was still under warranty. From the moment I stepped in, I was impressed by Dustin Zeeb's profess BC, for a check-up on my vehicle's ball joint, which was still under warranty. From the moment I stepped in, I was impressed by Dustin Zeeb's professionalism and expertise. He handled my service with the finesse of a seasoned veteran. His thoroughness and adept management of the extended warranty process reassured me. While my car was being attended to, I had the pleasure of interacting with Mason Eng, who assisted me in picking up some hub covers that I had previously ordered. I was thrilled to see my custom American Muscle wheels restored to their former glory with the replacement hub covers. The original covers had become rusted over time, and the new ones breathed fresh life into my wheels. To my surprise, the service on my vehicle was completed in record time, and I received a call informing me that it was ready for pick-up. However, upon inspection, I discovered that the hub covers were not the correct size—they protruded nearly 2 inches from the center of the wheel, giving my 2021 Tahoe an unintended resemblance to an '89 Ford. Despite feeling embarrassed after receiving such stellar service, I contacted Dustin to address the issue. Dustin handled my concerns professionally and courteously, swiftly taking charge of the situation. By the following Monday, Scott had contacted me to ensure they were working diligently to rectify the error. Throughout the process, Scott kept me informed, even while awaiting American Muscle's responses. Despite American Muscle repeating the same mistake, the team at Kelowna Chevrolet quickly rallied to find custom hub covers that matched the originals. Their dedication and efficiency throughout this back-and-forth were commendable and helped alleviate stress for my family and me. I must tip my hat to the entire team at Kelowna Chevrolet for going above and beyond to ensure customer satisfaction. Their service and parts department truly represent the pinnacle of automotive excellence, inspiring confidence and loyalty. Additionally, my experience has piqued my interest in exploring Kelowna Custom, as the vehicles I saw showcased their impressive craftsmanship. Although it may require a bit of a drive, I am more than willing to travel the extra distance for the unparalleled service I found at Kelowna Chevrolet. After embarking on our 11th cross-country journey with vehicles covered by Harley and Chevrolet warranties, my family and I encountered numerous merchants. Still, the calibre of service provided by Kelowna Chevrolet has remained the same. Congratulations on a job well done! In today's world, it's truly refreshing to encounter such dedicated individuals. Nick, Flo, Alizée & Miles More

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Every department in this dealership has professional, friendly, experienced staff that puts their best foot forward to make your experience the best possible. You will not regret doing business at Kelown friendly, experienced staff that puts their best foot forward to make your experience the best possible. You will not regret doing business at Kelowna Chevrolet!! More

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Very great service person was really helpful kept informed all time the repairs on car on time 👍👍 informed all time the repairs on car on time 👍👍 More

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Other than a slight delay when checking in, my experience as excellent. I was well taken care of, the work was done in a timely manner and the service area was clean and all personnel were friendly and profe as excellent. I was well taken care of, the work was done in a timely manner and the service area was clean and all personnel were friendly and professional. More

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Friendly service. Dustin was informative and efficient. An enjoyable experience. I appreciated the way that he kept me up to date through text messages. Dustin was informative and efficient. An enjoyable experience. I appreciated the way that he kept me up to date through text messages. More

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Had an appointment for an oil change, was informed there was a backlog of appointments and it would be a while. Service was still completed in the estimated time. I appreciate the honesty and commitment to was a backlog of appointments and it would be a while. Service was still completed in the estimated time. I appreciate the honesty and commitment to customer service. More

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My vehicle was taken right in on time and the service was great. my issue was corrected promptly. I would recommend this company to my family and friends. great. my issue was corrected promptly. I would recommend this company to my family and friends. More

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They kept me up to date on the progress of the status of my repair my repair More

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There service department is fast and efficient never had to wait more than a day to get in to wait more than a day to get in More

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