Duane Labeur

The Lexus of Melbourne Service Department exemplifies traditional work ethic by standing by their word, doing what they say and completing each task with pinpoint accuracy and benchmark setting excellenc traditional work ethic by standing by their word, doing what they say and completing each task with pinpoint accuracy and benchmark setting excellence. Without exception, each professional is a 'true' subject matter expert on every vehicle they service constituting a level of peace of mind that is simply without peer in the automotive industry. More

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Had no sales person available to work with us the day we came in. Busy. Made an appointment for 2 days later. We were there from 2:00p.m until 7:40 p.m. purchasing a vehicle. Informed them we had to be out came in. Busy. Made an appointment for 2 days later. We were there from 2:00p.m until 7:40 p.m. purchasing a vehicle. Informed them we had to be out of there no later than 7:00 p.m. By 6:00 p.m, asked if we could come back in the morning, at least 2-3 times. No response to that. I had to cancel an engagement for that evening. Dealership was closing down. Minimum employees there at that time. Then we were told it had been a busy day. Only 1 person to do the financial paperwork. Was dark outside, had not had dinner, and still had to come back during daylight hours to go over the features of the car. Was not happy. More

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Michael Green, Sales Consultant did an outstanding job working with us to purchase our new car. He made it very easy and a relaxing process! We were very pleased with his service and personality. Mandy Pa working with us to purchase our new car. He made it very easy and a relaxing process! We were very pleased with his service and personality. Mandy Patterson, the Business Manager was also very helpful and professional. We also purchased the PermaPlate protection package and was very pleased with the service and protection for our vehicle. Overall, Lexus of Melbourne is a top notch dealership and we would highly recommend buying a vehicle from them and all your service needs. Thank you all so much! More

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By far the most pleasant dealership experience of my life and my 1st Lexus. Nothing I've ever seen compares with the facility amenities & level of customer care. Rob is amazing; it was like having an old fri and my 1st Lexus. Nothing I've ever seen compares with the facility amenities & level of customer care. Rob is amazing; it was like having an old friend coach me through in a caring, non-pushy way. Not only was he my 1st contact on tire-kicking day; he got me through the entire week-long process. Upon purchase a few days later, he spend two hours+, walking me through every button, feature, phone setup, remote app registration & usage, etc. I still can't believe the level of service that comes complimentary. and equally important; it's a superior product in every aspect. The Lexus Corp & local Dealer Mantras are spot on: I absolutely did 'Experience Amazing' and am a 'Customer for Life' with Lexus of Mel! Big Thank You to Rob, Mandy & Duane. You ROCK! More

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The best sales team on the planet! ! Made my experience easy and stress free as always. Thanks!! ! Made my experience easy and stress free as always. Thanks!! More

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Dependable prompt service good to work with very happy with my vehicle thank you carol with my vehicle thank you carol More

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Excellent service very accommodating great customer relations! A dealership you can trust! One of the reasons I buy a Lexus IS because of the service they provide. relations! A dealership you can trust! One of the reasons I buy a Lexus IS because of the service they provide. More

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it's always a good experience atLexus of Melbourne. it's always a good experience at Lexus of Melbourne. They make sure I am well taken care of. They provide me with a car when needed. it's always a good experience at Lexus of Melbourne. They make sure I am well taken care of. They provide me with a car when needed. More

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1st My name is DORRENE! 2nd The advisor was to be Jamie who was busy so Duane helped me. He was terrific. 21/2 hours to rotate tires and turn off service message.....ridiculous!! who was busy so Duane helped me. He was terrific. 21/2 hours to rotate tires and turn off service message.....ridiculous!! More

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Always a great experience It's always a great experience at this dealership. The team is courteous and efficient. The waiting room is nice and there are always coffee and snack It's always a great experience at this dealership. The team is courteous and efficient. The waiting room is nice and there are always coffee and snacks with TV to keep us occupied while waiting. More

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