Drew Paris
Drew Paris at Lombard Ford
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Drew Paris

Service Dept Manager

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

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4.6
148 Reviews
4.6

148 Reviews

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148 Reviews of Drew Paris

October 11, 2024

Dealership Rating
Employee Rating

I was very satisfied with my 10k service on my F-150. Service team was very kind and helpful. More

by aszak3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg, Robert Boudreau

Oct 14, 2024

Lombard Ford responded

A hundred thanks to you for sharing your impression of our Service Dept. The guys are always humbled to learn they have done a good job. Take care and we'll see you next visit. Your friends at Lombard Ford

September 26, 2024

Dealership Rating
Employee Rating

Lombard and its employees are always nice, I enjoy having my car serviced there. Nice waiting room, snacks, wi-fi. Like having a personal office. More

by Anniegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg, Robert Boudreau

Sep 27, 2024

Lombard Ford responded

We can't thank you enough for taking the time to let us know how much you enjoy visiting us. We truly appreciate you and your business. Stay safe! Your friends at Lombard Ford

September 17, 2024

Dealership Rating
Employee Rating

Drew and his crew took great care of me and my truck. Very responsive and prompt. More

by Jsyolles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2024

Lombard Ford responded

That's what we like to hear! Thank you for having us as your Service Center. We truly appreciate your business! See you next visit. Your friends at Lombard Ford

August 24, 2024

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Employee Rating

I had my Shelby GT350 serviced at Lombard. Drew and his team were professional and were extremely helpful through the entire process. Drew and his team were very attentive to my needs and sho More

by Bill G.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 27, 2024

Lombard Ford responded

Hello Bill. We love Mustangs here at Lombard Ford and want you to love them just as much. Sounds like you do by taking such good care of it. Thank you for your patronage sir! Your friends at Lombard Ford

August 19, 2024

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We are so happy we chose to purchase our truck from Lombard.We will always be servicing our truck with you More

by Margiesdaycare123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg, Robert Boudreau

Aug 20, 2024

Lombard Ford responded

We're happy that you're happy! We also thank you for taking time out of your day to let us know how happy you are! See you in the future. Stay safe. Your friends at Lombard Ford

June 11, 2024

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I’ve been coming to Lombard Ford since I purchased my car from them. The service department is outstanding, and I drive a long way to just have my oil changed there. I tried one of those “Quick Stop” oil c More

by JDC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , Mike Manns

Jun 12, 2024

Lombard Ford responded

We cannot thank you enough for sharing your experience with us. We certainly try to please everyone. Sometimes we experience constraints, but for the most part we're happy when our customers are happy. Always a joy to service you. Take care and enjoy your summer. Your friends at Lombard Ford

May 20, 2024

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Employee Rating

Easy scheduling for the service for my vehicle. Very good service all the way around! More

by dfamato1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg, Robert Boudreau

May 21, 2024

Lombard Ford responded

We truly appreciate your business as well as you taking the time to let us know that you are satisfied. We do try to do our best! Thanks for your patronage and we look forward to assisting you in the future. Enjoy the summer holidays. Your friends at Lombard Ford

April 12, 2024

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Employee Rating

Set up wait appointment for a oil change and tire rotation-Got me right in service was fine More

by mejones20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg

Apr 15, 2024

Lombard Ford responded

So glad we could get you an appointment in a timely manner. Thank you for your patronage. Your friends at Lombard Ford

April 01, 2024

Dealership Rating
Employee Rating

Staff at Lombard is top rate. A local dealership with a long history and an honest hardworking staff. The owner is personally involved and cares about his customers. More

by mbrault0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg

Apr 01, 2024

Lombard Ford responded

You're top rate your self. We sure have been here a long time, 42 years. We like to think we've got the knack of it now. ;) Thank you so much for entrusting us with your vehicle. Always a pleasure to see you. Your friends at Lombard Ford

March 16, 2024

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Employee Rating

A week after getting my new truck, I had to go back and have them replace the door actuator. After returning home notice d they dropped a screw inside the door while replacing the actuator now it’s just ra More

by angeloamendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 18, 2024

Lombard Ford responded

I am sorry to hear about that we did find a screw in the door and noticed an issue with the threads so we took it out and replaced it with another one. We might have another issue going on inside the door if it is from the same spot. We tried to accommodate you and address all your concerns that day since you had made the appointment online and set it up for the end of the day and where waiting. Normally we wouldn't have scheduled that type of repair for the very end of the day along with your works package. Proper time allowed for these repairs is something that is needed to truly look over everything.

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