Doug Dacosta | Page 5

Not the most pleasant experience My experience with Maple Ridge dealership starts with the very day I bought a diesel 2012 Passat. After finalizing the contract with the usual back an My experience with Maple Ridge dealership starts with the very day I bought a diesel 2012 Passat. After finalizing the contract with the usual back and forward from me to the manager to "approve" a lower monthly payment, I was giving the car but no signed contract. They told me will take few days for that , so I was waiting 2 days without knowing if we have an agreement or not. When went back to ask about a signed contract I was just refused on the ground that there is no person available to sign it ... Eventually 3 days later I had the contract signed. Anyway that passed. Services: If you're lucky and your car has no issues, you're set, but if you have an issue for instance with the headlights as I had, they will assure you is fixed and you'll find out at 2AM in the night that you actually don't have lights at all.. This can happen to anyone I said, but turned out there will be more to come. Another instance I went because the car had a bad shacking while speeding. They pointed that it could be the alignment (I paid for it), then after not being solved they said it might be one of the bearings (replaced as well –not paid – under warranty) then it might be the tires. They were right last time, after I replaced the tires no shaking anymore. But could been that tires were not the case and I would paid in vain new tires. Let alone the time I spent on this issue.. Few years down the road my car start shaking again while speeding or braking. Went to them again and they replaced the drive-shaft (it was necessary) but when I took the car home it was squeaking and also had a noise like a piece of metal is touching the wheel. Went back second day, and they said there are some other mechanical parts to be replaced, same shacking no noise. Then the tires were at fault again. I replaced them but the shacking was still there.. then they replaced one bearing and everything went fine. When was fixed my white interior was all greasy from the mechanic hands … I couldn’t believe. I called in and they detailed for me . Finally I returned the car as a result of the diesel scandal. They took the car and they said the insurance will be canceled automatically. Well, after 3 weeks I find out the ICBC is charging me because the insurance was not canceled. I tried to speak with someone there but , as expected everyone was busy and cannot talk. This was my experience with VW in Maple Ridge. A thing is very clear: I will never own a VW again! More

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Awesome service Great job with the windshield replacement! Take make sure that you leave happy with the service provided. And thanks Macey for getting me that loaner Great job with the windshield replacement! Take make sure that you leave happy with the service provided. And thanks Macey for getting me that loaner vehicle!:) More

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Excellent Service, Friendly Staff Since purchasing a used 2013 Passat a year ago, I've been having my car serviced at Maple Ridge Volkswagen. It's nice that the Service Director himsel Since purchasing a used 2013 Passat a year ago, I've been having my car serviced at Maple Ridge Volkswagen. It's nice that the Service Director himself, Chris, takes time to talk to the customers and hear their needs. All too often, I have met service people who do the "we're the experts, don't tell us what to do" mentality, but Chris and his staff take time to hear what we, the ones driving the cars daily, have to say about the problems the cars are having. This makes a lot of difference and enables much more accurate diagnosis of problems. More

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Looking for a new vehicle ? Look no further! I have dealt with Maple Ridge VW for many years and have found their services to be first rate. When I wanted a new vehicle I went straight to this de I have dealt with Maple Ridge VW for many years and have found their services to be first rate. When I wanted a new vehicle I went straight to this dealership with total confidence. The sales people were all very friendly and Trevor was very knowledgable and helpful. He did not put us under any pressure to make hasty decisions.... which, I am sure , helped us to walk away with a new vehicle. We also found Ben very helpful with finishing up the paperwork. More

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The Best Sales Specialist and The Best Team When we went to Maple Ridge VW we, my friend and I, weren't sure if we can still have the promotion that the dealership was offering one or two weeks When we went to Maple Ridge VW we, my friend and I, weren't sure if we can still have the promotion that the dealership was offering one or two weeks past. Trevor had been very helpful and so as Rob and Scott. Trevor made sure that he explained a lot of options the Tiguan has and very patient in explaining things again when we asked questions about the car. He is very knowledgeable and you'll know that he loves what he does. Thank you Trevor for all your help and I will recommend you and your team to others. More

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Excellent Service!! If you go the Regency VW page, you will see that I was far to be impressed wit the service we received so we drove 10 more minutes to Maple Ridge VW a If you go the Regency VW page, you will see that I was far to be impressed wit the service we received so we drove 10 more minutes to Maple Ridge VW and gosh was it worth it. I cannot remember the name of the person who greeted me right at the front door politely (not a pushy salesman) then redirected me to service as it is a little confusing if it's your first time there. I had call the day before to bring the car in before the warranty expires and Doug made sure I was being taken care of by asking the right questions to solve our recurring sunroof leaking problem. As the sunroof frame has been replaced 4 months ago, we sure thought that that was the cause again. However, before getting into the big labour of removing the roof, they quickly found out on the spot that one roof drain was clogged. They did the work on site for free taking a mechanic off another job to serve me right away. Solve the issue within 10 minutes and off I was. They didn't charge me anything for this quick fix. I sure will be returning to this location and so should you! More

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Traded 2015 GTI for 2017 GTI I would highly recommend David Procknow and Robert McKenzie at Maple Ridge VW - very professional and excellent to deal with! Awesome guys! Nigel Rama I would highly recommend David Procknow and Robert McKenzie at Maple Ridge VW - very professional and excellent to deal with! Awesome guys! Nigel Raman in parts, Doug Dacosta and Jessica Smith in service, and Scott Rainone in finance were all awesome as well. Just love this dealership!! More

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2017 Golf purchase Excellent experience in replacing a disabled TDI .Helped to retain my loyalty to Volkswagen in spite of the diesel scandal and ongoing Canadian class Excellent experience in replacing a disabled TDI .Helped to retain my loyalty to Volkswagen in spite of the diesel scandal and ongoing Canadian class action law suit. More

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Our VW Rabbit Overall a great experience. While we were out looking for a used Golf/Rabbit we had not planned on buying one on the day we visited Maple Ridge VW. Overall a great experience. While we were out looking for a used Golf/Rabbit we had not planned on buying one on the day we visited Maple Ridge VW. In the end, we saw pretty much what we were looking for and without feeling pressured, ending up making the purchase there and then. Lorentz was very helpful overall and when "above and beyond" in resolving what turned out to be a small technical problem after we had driven away with the vehicle. More

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Great dealer, service and Sales. I bought 2 cars from this dealer. 1st car is 2012 GLI and 2nd 2012 Touareg. Great sales and account manager. Also service guys took really good care. I bought 2 cars from this dealer. 1st car is 2012 GLI and 2nd 2012 Touareg. Great sales and account manager. Also service guys took really good care. They are great. More

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