Donna Rogers | Page 2

Much better service on this visit as compared to previous ones. Work was finished in a timely manner, but expected a few more things to be done. In the ad we had it said tires would be balanced and they wer ones. Work was finished in a timely manner, but expected a few more things to be done. In the ad we had it said tires would be balanced and they were not. More

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I purchased a used 2011 F150 from CMP on 36th on July 27th, 2013(Deal 294735). When I purchased the vehicle it had 51863km on the odometer. After about a month and a half , say late August I started to 27th, 2013(Deal 294735). When I purchased the vehicle it had 51863km on the odometer. After about a month and a half , say late August I started to notice the pedal pulsating when stopping my truck. Strange , I thought a vehicle that has been certified under Optimum Warranty and with less than 5,000 km on it and the brakes are going already ? I also purchased an extended warranty which I was told was a "bumper to bumper" warranty should anything go wrong by the staff at CMP on 36th St. I was also told that I could service the truck at any "CMP" dealership including Shaw GMC on Blackfoot which is reasonably close to where I live. 1) After several attempts to get it in for service , finally I brought the truck in for service on September 26th, 2013(Job #T3850 , 54992km odometer) . Donna contacted me on the afternoon of the 26th and stated that I had two options ;1) change the oil and pick up the truck that afternoon and re-book the brake job, or 2) leave the vehicle overnight and have the brakes fixed and pick it up the next afternoon. I wanted the brakes fixed so I wanted to leave it overnight. She informed that the brake job would not be covered under warranty and that I should contact the sales person at CMP to see if they could offer a PO to pay for the service costs of roughly $110. This was helpful as I contacted CMP and Charles Appleby in Sales. "No he didn't have the authority to help me , but call Mel the used car sale manager". After calling Mel and Mel explaining that there was "no warranty" on brakes , I paid the $110. So where should I begin; The Optimum warranty that I was told came with the car was a "90 day or 5,000km " warranty was usless. The bumper to bumper warranty that I purchased in addition was also useless. Shaw GMC(CMP) did not sell me the vehicle it was CMP on 36th so they get the same note for you folks reading this at Shaw. 2) So I am suppose to rate the service at Shaw , it was ok I appreciate the help Donna gave me , however it was not a seamless experience; a) I asked about a "block -heater " cord this issue was never even addressed. b) When I picked the vehicle up on Thursday , September 27th 2013 I began driving home and heard a "noise" like I was dragging somethin under my vehicle. I stopped on Blackfoot trail and checked underneath my vehicle and to my surprise the "groundshield" had not been installed properly and was dragging on the ground on one side of the vehcile. I propmptly removed the "groundshield" placed it in the cab turned the vehcile around and returned to Shaw's service department. I met with the mechanic and it was reinstalled. 3) I only have had two other experiences ; Advantage Ford and Shagganappi GM and I have to say the other experiences were "seamless" from point A-Z. There were always minor issues but they were resolved ...So why am I taking the time to write this ? Well, as a consumer I purchased three trucks from Advantage Ford and I would recommend Ford to my friends who are looking at buying a truck. I can't say that I would recommend CMP or CMP Shaw to people based on my experience so far. I'm not going out of my way to slug a GM dealership , I merely reflecting on the service experience , it wouldn't matter if it were GM, Toyota , or Ford More

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