Dion Grace

The rep was trying to take advantage of me and charge me double the price for the service BMW was recommending, until I showed him the offer and even then he was hesitant to give me that rate. A great deal double the price for the service BMW was recommending, until I showed him the offer and even then he was hesitant to give me that rate. A great deal of doing business with a dealer is built on credibility and when you over charge to try and take advantage of me you break that trust. Why would you tell me $300 for an oil change when you give it to others for $120? I’m not using this service center again and telling all my friends with BMWs about this experience. I don’t trust you anymore!!! More

by ANAALI9 Verified Customer Verified Customer

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everything was wonderful always have a great experience thank you . Would recommend BMW to everyone thank you . Would recommend BMW to everyone More

by DCAPPELLO2 Verified Customer Verified Customer

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Very good service and very good people,very welcoming and helpful.Glad I came here helpful.Glad I came here More

by SAMIZAHRAN72 Verified Customer Verified Customer

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Dion very helpful. Good cup of coffee. Don’t know what else to say. Almost 15 words!! Good cup of coffee. Don’t know what else to say. Almost 15 words!! More

by MLKLAUS52 Verified Customer Verified Customer

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It’s my first experience with you guys. It was really great so I hope I will continue receiving the same Quality of service. Thank you so much. It was really great so I hope I will continue receiving the same Quality of service. Thank you so much. More

by IYADKAWASH Verified Customer Verified Customer

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1 service for tire air leak I went their 4 time I think it was and they couldn't find air leak. I went to discount tire and they said 2 of 4 rims were bent. 2nd service i asked to have my old rotors put in it was and they couldn't find air leak. I went to discount tire and they said 2 of 4 rims were bent. 2nd service i asked to have my old rotors put into car/ trunk . Dion said he will tell mechanics, after service they were not there. I had cashier email him. I had to come back to get them. In between that time i heard squeakikg when stopping at lights or stop signs . I told him, he had me come Saturday morning. He said he couldnt hear breaks. I asked for manager Brian i think and he took care of it. Dion never approached me again. That's ok. Today is 1st day I got car back. I barely drove after I picked it up. I will examine and see if it's good now. 9/13/2024. More

by PONYBOY1985 Verified Customer Verified Customer

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Smooth, professional, clean, everyone was respectful and helpful. Glad to be apart of BMW. Thanks helpful. Glad to be apart of BMW. Thanks More

by SELFMAVERICK Verified Customer Verified Customer

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My brakes are squeaking. Dion Grace is not helping me to resolve issue. If not done write I will take bmw of orland park to court. I don't throw $800 out the window. Dion Grace is not helping me to resolve issue. If not done write I will take bmw of orland park to court. I don't throw $800 out the window. More

by PONYBOY1985 Verified Customer Verified Customer

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Service was performed to my satisfaction ,great experience and Dion was really of great help experience and Dion was really of great help More

by UYIATEKHA122 Verified Customer Verified Customer

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I have to question the need for Teleservice /CBS Data task. The way it was explained leaves me questioning the actual need for this task. Was it an incentive to the service rep offer it? task. The way it was explained leaves me questioning the actual need for this task. Was it an incentive to the service rep offer it? More

by DMARTINFIFTY Verified Customer Verified Customer

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