Dillon Poulin

The only Chev/GM dealership you need to know about! Everything from start to finish was wonderful! Tim Polley was an incredible expert! As first time truck buyers, how incredible to paired with someon Everything from start to finish was wonderful! Tim Polley was an incredible expert! As first time truck buyers, how incredible to paired with someone like Tim, with his incredibly extensive service/mechanical background! Tim didn’t “sell” us a truck, he took a true interest in our needs, provided a thorough but fun education on our options, which ultimately led us to the perfect purchase for us! We never felt pressured, just educated and confident in our choice! Patrick and Stacey in the business/finance office were amazing! They really made sure we walked away with all of the peace of mind we needed, knowing we were sufficiently covered for the what-ifs for years to come! Thank you to sales managers, Dillon and Chris for the extra support! What an excellent and wonderfully professional team inside of this dealership! If you’re in the market for a CHEV/GM/Caddy/Buick - head over to Finch Chev for a 5 Star experience!!! More

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On September 15th, 2022 I visited Finch Chevrolet because my lease had expired on my 2019 Chevy Equinox and I was interested in exploring some options. During the course of two days, I experienced poor custo my lease had expired on my 2019 Chevy Equinox and I was interested in exploring some options. During the course of two days, I experienced poor customer service which led me to walk out and do business with Ford. Here's the backstory. While away on vacation my wife received a call from Ben Vandercammen. I immediately reached out on September 5th, 2022 prior to the date my lease was set to expire which was on September 12th, 2022. During this period I never heard back from Ben. I was reminded of my lease expiring after I received a call from Dillon Poulin on September 14th, 2022. He informed me that GM was calling him about the vehicle and if it was still in my possession. I informed him that I still had it and that I just remembered it expired because I was previously waiting on Ben to arrange an appointment. I told Dillon I would bring the vehicle in the next day as there was a sense of urgency regarding the return of the vehicle. During my conversation with Dillon, I never felt the comfort or care and concern for the customer. Rather the return of the car was his top priority. It felt cold and rushed. On September 15th, 2022 I arrived at Finch Chevrolet only to learn that Ben was out sick. No fault of his own as these things happen. I then asked the front desk clerk Stephanie was Dillon in and she said he doesn't come in until 12 pm and that they were short-staffed that day but could get a sales rep to assist if I waited. I told her I had the day off and it was fine thinking it would be a 30-45 minute wait tops. 45 minutes in, I'm still waiting. At this time the establishment was not busy and from my observation, there were two salespeople available. My patience had run thin at this point and that's when I began to look at other options. It wasn't until an hour and seventeen minutes later that I decided that I have waited long enough. During the entire time, no one checked on me, gave me any updates or showed concern about my situation. You would think a dealership would jump at the opportunity to continue business with a client that was in good standing for four years, but no one cared. The feeling left me feeling unwanted and not valued as a customer. For what it was worth, despite the dreadful experience, Ben did seem extremely remorseful and wanted to make it right but he was a day late as I already committed to another dealership. The only reason I am writing this review is because I want this shared with the staff at Chevrolet Finch to provide a learning opportunity on what not to do and how to retain customers. More

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Kevin thank you for turning a stressful time for me into the most pleasant. You took the time to make sure I knew what all the buttons did. You gave me answers to questions I put forth and the answers all m the most pleasant. You took the time to make sure I knew what all the buttons did. You gave me answers to questions I put forth and the answers all made sense. Thank you so much More

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Russell was SUCH a great help with my husband and I when we were picking out our new car! he was not pushy at all and he was very helpful. We told him what we were looking for and he pointed us to the car we were picking out our new car! he was not pushy at all and he was very helpful. We told him what we were looking for and he pointed us to the car we chose right away. He was very good about listening to what we wanted and not showing us a million cars not in our price range. I appreciated his honesty! We will definitely recommend Russell to anyone buying a car thank you for making the experience enjoyable! More

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It was a pleasure to deal with Dylon Provost when seeking out a used vehicle from Finch Chevrolet... Dylan was careful to explain the process and reviewed all documentation carefully with me prior to making out a used vehicle from Finch Chevrolet... Dylan was careful to explain the process and reviewed all documentation carefully with me prior to making my choice and sealing the deal. He was both knowledgeable and courteous and I would not hesitate to refer Dylan to others when purchasing a vehicle. With respect to financing my vehicle, it was also a pleasure to deal with Dillon Poulin. Dillon was very knowledgeable, courteous and did not attempt to push anything I didn't want to include in my warranty. The financial process was a breeze and I can thank Dillon for that. Thanks, Dylan & Dillon, JoAnne Tatone More

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Honesty, helpfulness and exceptional customer service without resorting to "forceful" sales tactics are rare in general, let alone in the car sales industry! I am beyond thankful to the Finch family - without resorting to "forceful" sales tactics are rare in general, let alone in the car sales industry! I am beyond thankful to the Finch family - especially salesman Craig Stott and finance manager Dillon Poulin - for once again putting my needs and wants as a customer ABOVE their bottom line. Finch Chev has been my go-to dealership for 3 vehicles and that's for a reason! Their local competitor told me I'd be waiting months to purchase my dream car and tried to heavily persuade me into buying a used model with an unknown history. Finch, on the other hand, searched high and low and got me my NEW vehicle within a matter of weeks. Thank you Craig and Dillon! You guys rock :) More

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Finch Chevrolet is a one stop shop for all your automotive needs. Mr Craig Stott is very down to earth and approachable. He goes above and beyond to make a deal happen even if he is facing health i automotive needs. Mr Craig Stott is very down to earth and approachable. He goes above and beyond to make a deal happen even if he is facing health issues he still came in to get me in the car I wanted. More

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We just bought our first new car from you and have to say it was amazing working with Kevin. He helped us to find then Encore that totally fit our needs. We couldn’t ask for a better person to do business wi it was amazing working with Kevin. He helped us to find then Encore that totally fit our needs. We couldn’t ask for a better person to do business with an will recommend him to anyone we know. Thanks Kevin for everything you have done. So love the blue!!!! More

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We have bought multiple vehicles through Craig Stott and it just would not occur to us to go to anyone else. He is so helpful and pleasant to deal with and makes making such a large purchase fun and stress it just would not occur to us to go to anyone else. He is so helpful and pleasant to deal with and makes making such a large purchase fun and stress free! I recommend him to all I know. More

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Sam was very accommodating from the very beginning till I finally picked my vehicle. He was really good at trying to find the right vehicle for us by providing us with all the details. Over all our whole exp finally picked my vehicle. He was really good at trying to find the right vehicle for us by providing us with all the details. Over all our whole experience was majestic and hassle free! More

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