Devin Timm

Devin is always helpful and friendly. It is easy to get my car scheduled for service. It is easy to get my car scheduled for service. More

by west.kellie Verified Customer Verified Customer

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It toom 2 months to get my car back. They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manag They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manager doesn't supervise his employees. Rob the manager never met with me and never followed up. No compensation for perfect storm of xxxx Ups. More

by KELMDF Verified Customer Verified Customer

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Went in for service and got jerked around for 3 1/2 hours on appointment on appointment More

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Devin was good at following up. However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have my Palisades in for this issue. More

by BILL1008 Verified Customer Verified Customer

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I Always get treated with respect. Everyone that works there is very pleasant and willing to help you with whatever you need. Everyone that works there is very pleasant and willing to help you with whatever you need. More

by EAGLEBRAE Verified Customer Verified Customer

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I shouldn't have to wait 2 hours for an oil change! With the new, huge place there should be a dedicated service bay strictly for LOFs! I also got the wrong paperwork back from my last visit With the new, huge place there should be a dedicated service bay strictly for LOFs! I also got the wrong paperwork back from my last visit More

by 9202530926 Verified Customer Verified Customer

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Very helpful and kept me informed throughout the process. Set me up with a quiet work area since I had to take a meeting on my computer. Appreciated the thoughtfulness. Set me up with a quiet work area since I had to take a meeting on my computer. Appreciated the thoughtfulness. More

by BANEARY Verified Customer Verified Customer

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Had a appointment, but not in the system Know how to take appointment Don’t know how to keep appointment take appointment Don’t know how to keep appointment More

by GOOP101 Verified Customer Verified Customer

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Car sustained $7K in damages while in for a $70 oil change. Dealership repaired and provided an equivalent loaner and comp’t the oil change but there was no communication from management, much less an change. Dealership repaired and provided an equivalent loaner and comp’t the oil change but there was no communication from management, much less an apology. I was left to coordinate with the dealership’s insurance adjuster and when I received the repaired car, dashboard warning lights were on indicating that replaced sensors were not function properly causing me to have to return the car again. Dealer made no consideration for reduced residual value (CarFacts impact). I understand that things happen. It’s how things are handled afterward is what reveals that character of the organization. This was a lost opportunity for this dealership to impress using factors it could control after a negative event. I am/was in the market for an Ionic 6 this summer but am likely moving in another direction due to this experience. More

by Ed Verified Customer Verified Customer

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Clean and very nice waiting room. Also washed my car. A pleasant experience. Like the snacks and coffees Also washed my car. A pleasant experience. Like the snacks and coffees More

by SRGOTT Verified Customer Verified Customer

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