Derrick Thompson | Page 2

Derrick Thompson was great to deal with! Honest and Helpful Derrick and the entire purchasing experience was easy and efficient. They value the sales experience and they make you feel welcome. I bought a used Derrick and the entire purchasing experience was easy and efficient. They value the sales experience and they make you feel welcome. I bought a used vehicle there and was very happy. The vehicle had a slight issue and they resolved it quickly and without issue. I will go back when I need another vehicle. Highly recommended! More

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Horrible customer service I am not one to complain or call people out, but I am disgusted in how my family was treated, especially by Karl Braunstein. Your customer service sk I am not one to complain or call people out, but I am disgusted in how my family was treated, especially by Karl Braunstein. Your customer service skills are horrible. Was told by DERRICK THOMPSON the truck we bought would be good for towing and the tires were new. The tires were not new and started bubbling a WEEK later and when we brought it back, KARL BRAUNSTEIN said there was nothing wrong with them and then questioned making a sale to a young guy in the first place. I wish he hadn't approved the sale bc then we wouldn't be going through this. THE TIRES WERE BUBBLING????????? Thank you for taking your PAYING CUSTOMERS SAFTY into consideration. Oh and also the tires were NOT rated for hauling anything. They took the bubbling tire off (only replaced the one tire for us) and put the bubbling tire (flipped around so you couldn't see the bubbling) on ANOTHER SALES VEHICLE. Beware before buying here. More

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Best service ever I have been servicing my 2 cars with Shane for many years and by all standards he is one of the most professional and experienced advisors I have ever I have been servicing my 2 cars with Shane for many years and by all standards he is one of the most professional and experienced advisors I have ever dealt with. Very helpful, friendly and always attentive. Thats simply what makes me come back to Team Chrysler to service my car. Shane spearheads and is part of a great service team! 5 stars plus. More

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Amazing Sales and Customer Care I cannot say enough about Derrick Thompson - He is the consummate sales professional - the best results and support from him. His direct and honest a I cannot say enough about Derrick Thompson - He is the consummate sales professional - the best results and support from him. His direct and honest approach to providing the consumer accurate information, follow up, and assistance made the whole purchase process easy and stress free. He worked to give me the best pricing possible, and co-ordinated everything to ensure that I was completely satisfied. I have already recommended him and that dealership to co-workers and friends - 10 stars plus! More

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2014 Ram Ecodiesel Being self employed every decision you make has to be the right one or it's going to cost you! That's the situation I found myself in when we moved to Being self employed every decision you make has to be the right one or it's going to cost you! That's the situation I found myself in when we moved to Shelburne. The cost of fuel and the amount of tools and equipment I was lugging back and forth to the city everyday was killing me. I needed to do something and fast! TEAM CHRYSLER TO THE RESCUE! I spend weeks if not months researching every single utility/commercial vehicle I could find on the web, crunching numbers, fuel economy, cargo room, features and comforts and finally settled on a 2014 Dodge Ram 1500 Ecodiesel. (BTW this thing gets better fuel mileage than my 2010 Caravan!). I bought the vehicle used with what I would consider high miles, took it for a test drive with Derrick and fell in love with the truck. This thing is my office on wheels so it needs to be comfortable as well as dependable and so far this Ram checks all the boxes. Derrick Thompson my sales person was quick to point out that the truck had a minor oil leak around the timing chain cover but it would be fixed before I took delivery. On the day of pick up I found out it WAS NOT fixed because parts where back ordered (kinda bummed me out) However Derrick had already arrange for me to bring the truck back in a week, arranged for a rental van (2017 Grand Caravan GT) . Before I could get back the main ECM failed on the truck and I had to get the truck towed in (Keep in mind this is AFTER THE SALE). Derrick seen me walk in the dealership and was immediately concerned that I was back so soon. I explained to him what happened and that I was pissed this was happening already and with out a hesitation Derrick personally walked me over the the service rep Shane Marion and connected me with "Jeanine I think was her name" anyway, with in less than 30 minutes my truck was being looked at and I had a rental vehicle waiting for me all courtesy Team Chrysler! Amazing customer service! My trucks been in for 3 days now still not done with repairs but in fairness they did say it would be approximately 1 week. Most dealers wouldn't even admit that you need these parts let a lone fix them for you. Absolute VIP service all the way! More

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Top of The Line In 2013 I bought my first Ram. The truck was absolutely amazing. It was the 6 cylinder SLT Quad Cab model. The end of the warranty had just come aro In 2013 I bought my first Ram. The truck was absolutely amazing. It was the 6 cylinder SLT Quad Cab model. The end of the warranty had just come around so I decided to look at trading my truck for another new truck. Team Chrysler was recommended to me by a friend and in particular Derrick Thompson was the recommended salesperson to see. I went in on a Monday afternoon. I introduced myself to Derrick. I was met with a big smile and a genuine greeting. We hit it off immediately. Derrick was knowledgeable and attentive. I mentioned what I was looking for and that I had seen a truck on line that I was interested in. I told him what I was wanting and he worked with that. He showed me the vehicle and presented some numbers. He also showed me another truck and gave me some numbers. He said go home and look at it and then come back to talk. I returned on the Saturday and got down to business. I presented to him my choice and the things that I needed on the new truck. When it was time for Derrick to go to work for me, he was able to work out a deal that gave me what I wanted and stayed within the number I wanted. He arranged to switch over some of the accessories that were on the truck I was trading in and have them put on the new truck. On delivery day he offered me his company vehicle to use while I waited for the items to be finished on my purchase. Another example of thinking about the little things that needed to be done. I enjoyed the experience and told Derrick that I would not hesitate in recommending him to my friends in the future. I love the truck. That was not in question. The "value added" to my experience with Derrick at the helm was worth everything. My new truck in a brand new 2017 Ram 1500 SLT Crew Cab with the 5.7L Hemi. I love it. More

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Purchased a New 2018 Wrangler! All staff were professional, detailed, very welcoming and took their time explaining different payment options. A BIG thank you to Rich, Mike and Der All staff were professional, detailed, very welcoming and took their time explaining different payment options. A BIG thank you to Rich, Mike and Derrick! Amazing customer service! More

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Team Chrysler Experience 2018 I was in the market for a new vehicle and went along Mavis road and when I stopped by Team Chrysler I was welcomed and served immediately. Derrick to I was in the market for a new vehicle and went along Mavis road and when I stopped by Team Chrysler I was welcomed and served immediately. Derrick took the time to understand my needs in a vehicle and then suggest a couple of vehicles. We took them for a test drive and discussed price for both. He never made me feel pressured while at the dealership but we agreed to speak on Monday at which time we arranged pricing and agreed to terms. My experience so far has been great and I am coming from downtown Toronto. I would recommend Derrick and Team Chrysler. More

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Great Experience Great experience from beginning to end. Was given a great price and was able to pick up the car next day. Was given an in depth tutorial on features Great experience from beginning to end. Was given a great price and was able to pick up the car next day. Was given an in depth tutorial on features of the car. More

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Excellent deal" - Derrick I bought a brand new Jeep Wrangler from Team Chrysler and Derrick was my sales person. He is the best Sales person. Thank you Derrick I bought a brand new Jeep Wrangler from Team Chrysler and Derrick was my sales person. He is the best Sales person. Thank you Derrick More

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