Debbie Reed | Page 5

Excellent costumer service experience! Let me start by saying that working with Rashid on the purchase of our new vehicle really made our experience special. This man went above and beyond Let me start by saying that working with Rashid on the purchase of our new vehicle really made our experience special. This man went above and beyond to accomodate us throughout the whole transaction and even after the sale! You have to understand, this isn't our first new vehicle purchase. We've purchased quite a few new vehicles before as my wife and I hate "supposed" headaches from used vehicles, so we always buy new. What Rashid has done is that he's helped us out by fixing small issues that we found with our new vehicle such as the 3M hood protection tape. I know it's a small issue, but to us, it was still an issue. Now, this is where the difference was with Rashid. We noticed that most sales reps only wants to make their sales. Once the sale is done, they don't really deal with you. You get sent to the service department to deal with warranty issues. Not with Rashid, he became our go to person after the sale. He made time for us between his appointments. He handled all the warranty issues and we didn't really have to speak with anyone else but him. He took care of it all and kept us up to date and informed, which made our experience special. We felt that he was taking care of us. And when a client feels taken care of, we feel appreciated. So we just wanted to write this review because my wife and I really appreciated what Rashid had done for us. He made us feel comfortable, and most importantly, he made us feel like we were old friends. It didn't even feel like we were buying a car. There was no pressure, just a friend who was helping to guide us to make a vehicle purchase. Note: The employee who put on the second 3M tape did an excellent job and should be commended! Thank you for the experience Rashid! Regards, Jeff & Noemi More

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Too Busy selling Tires. No Longer care about small town cust I have been waiting for a month to get an oil change. I have had my tundra since new in 2004 and always had excellent service at Whitby Toyota until I have been waiting for a month to get an oil change. I have had my tundra since new in 2004 and always had excellent service at Whitby Toyota until the last two years. I had the same problem last year when trying to get a simple oil change , it seems this time of year and in the spring they turn into a tire sales store or they have outgrown their ability to provide good service. You would think after having all the service done on a tundra for 14 years you deserve better treatment. I guess when the mileage reaches the time for an oil change and they are busy doing snow tires you need to park your Toyota and drive something else because you can no longer get good service at Whitby Toyota or Bowmanville Toyota. Ironically my wife purchased a Nissan and has no issues getting an oil change when needed. That is where I will have to take my Toyota till it is time to change to a newer truck, Guess what kind of vehicle I WILL NOT be purchasing in the future. Whitby Toyota has clearly outgrown there service capabilities and small town customers. More

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Excellent Service and Parts Departments!! I have been a customer of Whitby Toyota for over 25 years and each and every time I go into the service center the experience has been fantastic. The I have been a customer of Whitby Toyota for over 25 years and each and every time I go into the service center the experience has been fantastic. The prices are fair and the staff are second to none. Actually, the service department at Whitby Toyota is the reason I will always buy a Toyota. Special shout-out to their Parts Department (hi Burt!) as well. Burt is knowledgeable and has helped me by making suggestions regarding parts I am looking to purchase. Thank you Whitby Toyota!! More

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Service beyond my expectations I've been a customer at Whitby Toyota for almost 25 years, and consider myself a loyal, but not always easy to please supporter of the brands I choose I've been a customer at Whitby Toyota for almost 25 years, and consider myself a loyal, but not always easy to please supporter of the brands I choose to purchase. ( Toyota is at the top of that brand list.) Recently I had a few issues which were further compounded by some miscommunication regarding some service related issues. After today,I want to extend my true gratitude to the whole Toyota team for not only making things right, but going way beyond what I could/ should have expected to happen in order to resolve these issues. This type of service is rare to find. My loyalty to Whitby Toyota and it's team of professionals remains as true today, as it did the first day I walked into the showroom some 25 years ago. More

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New Vehicle Purchase Amazing experience at Whitby Toyota. The sales and service department is always honest and honest whenever I have been in and always gone above and b Amazing experience at Whitby Toyota. The sales and service department is always honest and honest whenever I have been in and always gone above and beyond to satisfy my needs. If you are looking for a new vehicle this is the dealership to go to. More

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Shawn is the best Have been a long time customer of Toyota and have always been treated amazingly. I just purchased my third tundra from Whitby Toyota and couldn't thin Have been a long time customer of Toyota and have always been treated amazingly. I just purchased my third tundra from Whitby Toyota and couldn't think of another dealer to buy it at. More

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4th car from Whitby toyota I did look around , an informed consumer would only do that ,only to realize I was always comparing to Toyota. I do the same thing every time I I did look around , an informed consumer would only do that ,only to realize I was always comparing to Toyota. I do the same thing every time I buy a new car, therapeutic I guess. My daughter once went for a job interview , when asked what does "customer service" mean to you , she replied in a heartbeat "Gord at Whitby Toyota". I have a 2004 Sienna , currently being shipped back on a train from BC to Ont.. We expect the van to be here in 10 days . It was my daughter who left it out there the summer of 2016 who said "Gord at Whitby Toyota" in 2004. We were confident that the van could make a cross country trip with reliability. This is why.... I have performed all of the maintenance as per schedule at Whitby Toyota . Good service department Art , Kevin ,Steve ...........Reliability is second to none. 394,000 kl and many more to come But eventually you need to get a new car.....12 years later .......we decided on a Toyota Venza. With all of the plans we had this summer , the easiest was dealing with Gary at Whitby Toyota. He knew we would be back , he knew we had four Toyotas , he knew his product! . What he did not know is how much we love out new Venza . Thanks Gary We are a Toyota family because of you , Ian. Miles, Art ,Gary ,Kevin and the service at Whitby Toyota. More

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It Just Doesn't Get Any Better Than This! I just bought a 2016 Toyota 4 Runner Limited and can't say enough about my experience with the amazing staff at Whitby Toyota. From the first test dr I just bought a 2016 Toyota 4 Runner Limited and can't say enough about my experience with the amazing staff at Whitby Toyota. From the first test drive with Stephanie to the awesome deal that David and Lawrence and Ian prepared for me, the experience was second to none. Do you know that after I bought the car I went in to the service area to check on the purchase of winter tires from Keith only to be told 'Just wait until the fall - I don't need your money right now - I'll get you the best deal when the new models come out in the fall...I have your back!' Where else would you find such service excellence and such genuine kindness? And that approach is mirrored in every interaction I have had with the good folks at Whitby Toyota. Debbie, Amanda and Art in the service department made a point of finding me to offer their congratulations on my purchase saying how happy they were that I had purchased such a great vehicle. I have to agree - I have purchased a great vehicle but I have also found a phenomenal dealership. Whitby Toyota exceeded my expectations in every way. In all honesty, it just doesn't get any better than this! More

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Exellent Product, Excellent Service, Excellent Dealership! I've been a customer of Whitby Toyota for almost 22 years since emigrating from UK. I'm still with them simply because I've not found a better dealers I've been a customer of Whitby Toyota for almost 22 years since emigrating from UK. I'm still with them simply because I've not found a better dealership....... anywhere! Toyota products speak for themselves but the impartial advice from a sales team whose product knowledge is not only exceptional but also delivered in a relaxed atmosphere is complemented by a Service and Parts team that are equally outstanding. The bottom line from the perspective of an existing or prospective customer is that this dealership is TRUSTWORTHY. I have never been let down or disappointed in any way in my 22 years of being their customer. They are effective, efficient and 100% committed to customer satisfaction. I've recommended this dealership both to work colleagues and personal friends. More

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Wonderful Thank you guys for all your help love and support with my newest Corolla, 2015 The best team in Whitby Ont. Cheers The Lupi family Thank you guys for all your help love and support with my newest Corolla, 2015 The best team in Whitby Ont. Cheers The Lupi family More

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