Darcy Burrell | Page 14

Amazing group of people! I just wanted say Darcy and Dustin were awesome to deal with - any concerns I had going into the sale were addressed in a friendly manner and quite ho I just wanted say Darcy and Dustin were awesome to deal with - any concerns I had going into the sale were addressed in a friendly manner and quite honestly Darcy made me super comfortable with everything regarding the particulars of the deal. There was nothing about this car buying process that felt like a 'negotiation' - Darcy seemed eager to listen to what I had to say and was super friendly. The same can be said about Dustin - he explained the financial particulars very clearly and also listened to any concerns I had regarding the financing end of my car purchase as well as offered great solutions to keep my car looking and running like new during this time. Actually, everyone I encountered at Grande Prairie VW were super friendly and easy to chat with - my brief conversations with other sales members as well as the service and parts counter made me feel like I was having an easy conversation with friends. I realize how cheesy this may sound - to those who are reading this review and have never visited Grande Prairie Volkswagen just TRUST ME and stop by to experience it for yourself. Initially, I had a lot of dread going into this vehicle purchase (based on the events of my previous car purchase from a different dealership, many years ago) - the staff at Grande Prairie Volkswagen made buying a car comfortable and fun. I remember pulling into the lot the day I was to pick up my new Jetta and not seeing in the front or at the side and wondering if something was wrong. Much to my surprise I realized the great looking Jetta in the showroom was the one I test drove, and I couldn't help but look at it and think "wow, is that REALLY mine?" :) :) :) - I don' know if they do this all the time or what but between that and staying open a little later for me (as I don't live in Grande Prairie), I felt like I was on cloud nine when I pulled away in my new car. Thank you again to Darcy, Dustin and all the other staff members who chatted me up during this process. The super friendly, no-pressure approach made car buying FUN, and really it should be a fun, no-stress experience! Thanks again!! :-) More

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Seriously amazing service! I came into GP Volkswagen on a whim with my daughter, who had rented a Golf for a week and absolutely loved it. As I was looking for a low-maintenanc I came into GP Volkswagen on a whim with my daughter, who had rented a Golf for a week and absolutely loved it. As I was looking for a low-maintenance, easy on gas summer car I figured why not go test drive. Brad was an exceptional salesman. He started with a low- optioned vehicle so I could concentrate on the performance rather than options. He listened to every question, found out every answer and never once put any pressure on. It felt like going for a joy ride - in a good way! I've already spread the news to friends at how surprised and pleased I was with the purchasing experience. The entire process was painless and actually fun - imagine buying a car being fun! I feel now, a week after the purchase, that I have the full support of the dealership with any questions or concerns I have - and by the way the little Golf is amazing! My winter car is a Chrysler 300C - and at the moment it's parked in the shade as I'm having way too much fun zipping around in my VW! More

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Professional and Knowledegable Service It was time to let go of my 16 year old car and purchase another dependable, safe vehicle. I researched the Jetta online and was so impressed and exci It was time to let go of my 16 year old car and purchase another dependable, safe vehicle. I researched the Jetta online and was so impressed and excited to get some more information followed by a test drive. When I walked into Grande Prairie Volkswagen, Reagan greeted me right away and made me feel so welcome and comfortable. He provided me with professional, outstanding service and, I am happy to say, I now have a 2015 Jetta Trendline+ 2.0L parked in my garage today. I am so pleased to go on this journey with Volkswagen and know that the Grande Prairie dealership has a reliable and knowledgeable team of people. More

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Impeccable Service I went into Grande Prairie Volkswagen yesterday just to browse and was greeted by the chipper and incredibly knowledgeable Reagan Johnston. I had neve I went into Grande Prairie Volkswagen yesterday just to browse and was greeted by the chipper and incredibly knowledgeable Reagan Johnston. I had never purchased a new vehicle before, but his service and the fact that he was willing to bend over backwards turned my "browsing" time wasting into an awesome buying experience. I was able to trade in my vehicle with no issues and had them help me out with the lein I still had owing on it. From there, I found myself comfortably in a fully loaded Golf High Line and drove it off the lot the next day. I had been shopping around and up until this point the entire process was somewhat frustrating but I was happy that Reagan and his colleagues were able to help me out pressure free. I will 100% be recommending his service to any and all friends I have for future vehicle purchases. Thanks again, FM More

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Best service ever! It was such a great experience from start to finish! Reagan was such a big help and he made the whole experience fun and positive. Not only was he abl It was such a great experience from start to finish! Reagan was such a big help and he made the whole experience fun and positive. Not only was he able to take ElCheapo with a smile but he taught me more about my new car in ten minutes then I knew about the last three I owned. He took me from not really wanting to look at a Volkswagen and made me love mine. Thanks Reagan I couldn't have asked for a better service experience :) As well the entire group who assisted us for making it as easy of a process as possible and making it less stressful for me! Thanks Guys! More

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We bought a new 2015 Jetta, We bought a new 2015 Jetta and 2 hours latter when we picked it up it broke down, they refusing to honour the warranty or pay to fix it.... We bought a new 2015 Jetta and 2 hours latter when we picked it up it broke down, they refusing to honour the warranty or pay to fix it.... More

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My New Car! It was a pleasure to work with Reagan Johnston while purchasing my new VW Eos. Reagan was able to answer all of my questions as he is very knowledgea It was a pleasure to work with Reagan Johnston while purchasing my new VW Eos. Reagan was able to answer all of my questions as he is very knowledgeable about the product he sells. He always made sure to help me to realize new questions that I hadn't thought of yet also. Reagan was at the dealership when I took my new car into the dealership for its first checkup and he was very thoughtful and attentive. He has extended himself to help or answer any questions or car advise even after the purchase. I took him muffins on my visit. More

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Superb Experience! The staff at GP VW deserve a big thank you for helping me get into my new 2015 Touareg! I went back three times (as I was indecisive), and they were v The staff at GP VW deserve a big thank you for helping me get into my new 2015 Touareg! I went back three times (as I was indecisive), and they were very patient and friendly with me each time. A huge shout out to my salesman, Steve Malcolm, for going that extra mile to help me get into my dream car! Thank you! More

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Great Experience Being first time buyers, we were nervous to embark on the stressful journey of vehicle hunting. GP VW made the process a lot easier. We felt very comf Being first time buyers, we were nervous to embark on the stressful journey of vehicle hunting. GP VW made the process a lot easier. We felt very comfortable during our experience with them. They were accommodating with prices and went out of their way to make us happy with our purchase. More

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The team at GPVW goes above and beyond! I recently purchased a used vehicle from Brad Malcolm at Grande Prairie Volkswagen. Gotta say these lovely gentlemen went above and beyond to help me I recently purchased a used vehicle from Brad Malcolm at Grande Prairie Volkswagen. Gotta say these lovely gentlemen went above and beyond to help me out. I was stuck in a pinch, out of town, in the throws of a series of unfortunate events, without a vehicle and he pretty much saved me :) Not to mention that I don't know the first thing about cars and I appreciate getting kind answers to my "stupid questions". Every member of the team I dealt with during this purchase was wonderful. They literally took the stress out of an otherwise less-than-ideal situation. Thank you so much to Brad Malcolm, Dustin Gage and Darcy Burrell, every step of the way went so smoothly I would not hesitate to recommend this dealer to my loved ones and friends. More

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