Daniel Dallman
Express Lane Service Advisor
Larry H. Miller Dodge Ram Fiat Tucson
4220 E. 22nd Street
Tucson, AZ 85711
Languages Spoken
English
134 Reviews
Write a Review134 Reviews of Daniel Dallman
September 26, 2024
Great service as usual! Also as usual Daniel my service writer could not have been better. Great communication, and great advice. Wish there were more like him in the ind Also as usual Daniel my service writer could not have been better. Great communication, and great advice. Wish there were more like him in the industry! More
September 12, 2024
Bought vehicle in fall 2023. Bought vehicle and warranty from dealership. Fast-forward to 9/11/24. Scheduled appointment for 0930. Arrived 5 min early. Fretted took my informatio Bought vehicle and warranty from dealership. Fast-forward to 9/11/24. Scheduled appointment for 0930. Arrived 5 min early. Fretted took my information and went inside to tell the advisor I had arrived. Twenty minutes later after waiting in the heat I go inside to find my advisor just chatting away. I explained I had been waiting. He did apologize. After a 3 hour wait with no updates I reach out to advisor to let him know if parts needed to be ordered I would bring the vehicle back. I was told they would have a diagnosis around 2 in the afternoon. Time went by and 2:30 rolled around…I check the tracking app and vehicle still in checked in.Last than 5 minutes later everything is checked but I still do not hear from advisor. I walk out side and see the vehicle sitting in the parking lot. I go back inside and wait about 10 minutes for advisor. He proceeds to tell me it has to go to a Hyundai dealership because they can’t do it there. Keep in mind I bought vehicle and warranty through the dealership that is now saying they can’t fix it. I can understanding seeking a vehicle that you may not be able to work on but why offer a warranty if you are unable to fix the problems. Now I have to take it to a certified Hyundai dealer. I ask about warrant and they state they only pay a certain rate for labor and I would need to pay the difference. This is insane and unethical. First you upsell a customer to buy an warranty then your business can’t even fix the vehicle they sold the warranty for. Disappointment! More
September 10, 2024
Prompt atention to customer concerns,waiting area environment is excellent with beverage and snack availabiliy.Periodic updates on stage of repair and maintenance.The outside car wash is welcome plus environment is excellent with beverage and snack availabiliy.Periodic updates on stage of repair and maintenance.The outside car wash is welcome plus and the courtesy and professionalism reflects their high morale. I AM COMPLETELY SATISFIED EACH AND EVERY VISIT! More
Other Employees Tagged: Chris Corbaley
September 06, 2024
Great service. Did what I asked. Provided upfront cost and car was ready when I went to pick it up. Did what I asked. Provided upfront cost and car was ready when I went to pick it up. More
Other Employees Tagged: Chris Dugan