Cristina Rosario
Cristina Rosario at Pearson Nissan Of Ocala
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Cristina Rosario

Service Advisor

Pearson Nissan Of Ocala

2060 SW College Road
Ocala, FL 34471

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4.8
129 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

4 yrs, 10 mos

Languages Spoken

Spanish Spanish

4.8

129 Reviews

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129 Reviews of Cristina Rosario

June 23, 2024

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Employee Rating

Recall service required Nissan tech support which was unavailable on Juneteenth resulting in an overnight stay for car. No loaner was offered and shuttle driver was off duty. Original contact thru onli More

by HMICHELSON
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jun 25, 2024

Pearson Nissan Of Ocala responded

Thank you for the review. We apologize for the inconvenience you experienced during your recall service. It's clear we fell short in providing a seamless experience and proper follow-up. Your feedback is appreciated and will be used to help improve our service & processes moving forward. If you'd like to share anything further, please feel free to contact me directly. Thanks again, Nia Orona - Owner Loyalty Manager - (352) 622-4111

June 23, 2024

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Of you know anything about cars, diagnostics, repairs, and what not, this the wrong place for you. I requested a simple diagnostic, but I also let the service mechanic that I wanted a specific quote/stima More

by mmrj742
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jun 25, 2024

Pearson Nissan Of Ocala responded

We apologize for the frustration you experienced with our diagnostic process. It's concerning to hear about your dissatisfaction and I encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Nia Orona - Owner Loyalty Manager - (352) 622-4111

June 23, 2024

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Service was timely, professional, and finished with a smile. Car was also washed which I was thankful More

by BARBLIGHT420
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Recommend Dealer
Yes

Other Employees Tagged: Jimmy Morejon, Zachary McQuaig

Jun 25, 2024

Pearson Nissan Of Ocala responded

Thank you for sharing your positive experience! We're glad to hear that our team at Pearson Nissan of Ocala provided timely and professional service, and even washed your car. We appreciate the feedback! Safe travels!

June 23, 2024

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She was Awesome I I would recommend her to any one tht need to bring in there vehicles in for Service!! Very pleasant & nice explain her Job. More

by BLESSEDUPTHR4
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Recommend Dealer
Yes
Jun 25, 2024

Pearson Nissan Of Ocala responded

Thank you for the glowing review! We're delighted to hear that our team provided such excellent service at Pearson Nissan of Ocala. We appreciate your recommendation and look forward to serving you again! Safe travels!

June 20, 2024

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Great Employees Creates Perfect Customer Service / Pearson Nissan Is Wonderful / Treat U Like A Honored Guest More

by JEFFREYHADALA
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Recommend Dealer
Yes
Jun 21, 2024

Pearson Nissan Of Ocala responded

Jeffrey, thank you for the fantastic feedback! We're delighted to hear that our team at Pearson Nissan of Ocala made you feel like an honored guest. We appreciate your support!

June 16, 2024

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Pearson does not care about the customer when the sale is closed. They suck. I’ll never buy another vehicle from them. More

by EXCAVATOR1993
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Recommend Dealer
No
Jun 25, 2024

Pearson Nissan Of Ocala responded

We apologize for your experience and any frustration caused. Customer care is important to us, even after the sale, so it's disappointing to hear this feedback. We'd like the opportunity to make things right if you're willing to reach out directly. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

June 08, 2024

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I took my Pathfinder in to replace a tail light. It was replaced quickly and with no hassle. Kudos to Christina. More

by JDANDSD2002
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Recommend Dealer
Yes
Jun 10, 2024

Pearson Nissan Of Ocala responded

We're glad to hear Christina & the team provided you with quick and hassle-free service at Pearson Nissan of Ocala. Thanks for sharing your experience!

June 04, 2024

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Service was great and met all expectations, but three hours was too long for an oil change. More

by JAMCDERM
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Recommend Dealer
Yes

Other Employees Tagged: Evan Couch

Jun 04, 2024

Pearson Nissan Of Ocala responded

We appreciate your feedback and understand your frustration. Your patience is valuable to us and we hope to earn that fifth star next time. Please don't hesitate to reach out if there's anything you need. Thank you!

June 03, 2024

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Es un exelente servicio nos alluda con todo lo q necesitamos y nos resuelve cualquier duda y problema !!!!muy amable y atenta la cenora Cristina !!! More

by LILIA-28
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Recommend Dealer
Yes
Jun 03, 2024

Pearson Nissan Of Ocala responded

Lilia, nos alegra saber que Cristina y el equipo de Pearson Nissan of Ocala te brindaron un excelente servicio. ¡Gracias por compartir tu experiencia!

June 03, 2024

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Employee Rating

Great customer service. Isaac was very informative. He tried to help me hook up my android phone. More

by JOHNNADONNELLY
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Pearson Nissan Of Ocala responded

Thank you for the review! We hope you won't hesitate to reach out if Isaac & the team can be of service again in the future! - Pearson Nissan of Ocala

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