Craig Heuchert | Page 5

"If your not happy, we are not happy" = Not happy! I have purchased a brand new 2017 Silverado 1500 High country edition on December 22nd,2017 and have had nothing but issues. If it was not for the am I have purchased a brand new 2017 Silverado 1500 High country edition on December 22nd,2017 and have had nothing but issues. If it was not for the amazing people in the service department my sanity would not be where it is now. Craig did a great job getting a vehicle that would work for me and tuning it for my needs in very good time. That is not the issue, the truck is the issue and the way I have been handled thus far from the higher ups. Here is the issues I have had so far: A faulty fuel injector ECM was out of date Transfer case drives rough when 4wd is enguaged 30 amp trailer brake fuse does not hold a charge extreme sag when trailer is connected(Truck was lifted and an additional amount to counter this issue) Front tire is out of alignment and wearing the tire improperly Driver seat retaining clip broke 3M coating on the hood has begun to lift and is not wrapped around the nose of the hood with the lowest level of coating you can get rear pinion seal leak This is all before the second oil change at 21,000kms Yes I have the lemon truck! My girlfriend went and bought a car from them recently, that when it was detailed it came back with a scratch from the driver door handle right back to the rear of the vehicle. They were informed about my truck and they said come in a chat with us and we will figure it out. So that's just what I did recently. Two salesmen are aware of my issues and sent me to the used vehicle manager Jeff for an trade in value to be able to get into a new truck. He comes to me with an offer no word of a lie of $30,000 less then my purchase price. This is over a seven month period that I have has the truck. I understand depreciation but that is absolutely ridiculous. From a lien on my truck at $77,000 he had offered me $47,000. I purchased a new truck to avoid having issues with and have had nothing but issues having to put more money into the truck to make it work. In one month hunting season starts and I have a $75,000 truck that I am not comfortable to be able to haul a trailer, nor can it be called "reliable" to take anywhere off the pavement or out of the city. When I purchased this truck I had eaten about $10,000 on the trade in of my last truck which I was good with to get a brand new truck, Now they are giving me the option to eat another $30,000 because I bought a truck that cant even keep itself together. More

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Best service out of all chev dealers I have dealt with. Purchaced a new truck and the sales people were not pushy at all. Special thanks to Craig Heuchert and Sales manager Henry Huynh. Out of all the sal Purchaced a new truck and the sales people were not pushy at all. Special thanks to Craig Heuchert and Sales manager Henry Huynh. Out of all the sales people I have dealt with Craig Heuchert put a out and exemplary display towards his customers. He went over the owners manual and actual tabbed pages that we might need later. Full went through the truck and special the radio and dash features. Every time I come in for service and Craig see's me or my wife..he says hello how is the truck. Just the best Chev dealership ever!! More

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Great Buying Experience From Craig in marketing to the business office all good. No pressure, given a wealth of information. Vehicles competitively priced, trades of even old From Craig in marketing to the business office all good. No pressure, given a wealth of information. Vehicles competitively priced, trades of even older vehicles accepted, highly recommended More

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Awesome Experience!!!!! Experience was great from the moment we walked in the door. Very accommodating and went out of their way to ensure we got everything we needed. Everyo Experience was great from the moment we walked in the door. Very accommodating and went out of their way to ensure we got everything we needed. Everyone was so helpful and made everything very easy. Anytime we need a vehicle we won’t go anywhere else!!!! More

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Amazing Experience I bought my 2017 Silverado last June from here, and the time I spent there was a pleasure. Craig Heuchert has been staying in reach ever since my purc I bought my 2017 Silverado last June from here, and the time I spent there was a pleasure. Craig Heuchert has been staying in reach ever since my purchase, making sure that everything is going good with my vehicle, and even going above and beyond and showing interest in my career and how I’m doing. I’ve been working in the telecommunications industry for 3 years now and I know how hard it is to stay in touch with clients as time goes by. Small things like this go unnoticed under management and it’s just the things that employees like this do, that create such a healthy customer retention/relation (On top of how much I love my truck). When I bought my Honda, I don’t think I was contacted once after I left with my car. Since June of last year I’ve been contacted a handful of times from Craig, making sure that my truck is working for me and my job. A true representative of Chevrolet and I hope his managers are aware that he’s making sure his customers are happy. Thanks More

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Listened to us and searched market for what we were looking Craig was interested in finding the car in the price range we were interested in. He was patient and put in a great effort to search the market. He p Craig was interested in finding the car in the price range we were interested in. He was patient and put in a great effort to search the market. He payed attention to both of us. His after sale service has been excellent. More

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Treat you like family Capital GM was the 4th dealer I walked into looking for a used truck for myself and the only dealer that I thought I could spend my time at. Unlike ot Capital GM was the 4th dealer I walked into looking for a used truck for myself and the only dealer that I thought I could spend my time at. Unlike others I had visited, the salesman tested me like I was one of his closest friends and listened to my every want and need for my next vehicle and found me just about a perfect fit for me. Thanks capital GM! More

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Don't buy a Ford! The salesman Craig was very informative and knew everything about the truck I bought without reading anything. He never pressured us or was dishonest The salesman Craig was very informative and knew everything about the truck I bought without reading anything. He never pressured us or was dishonest about anything. Also prior to picking up the truck, he went through both the owner's manual and stereo manual and put Color coated post its on each important page. Best experience I've had at a dealership! Àlso Lonny was very personable and we even had a few laughs about stupid kids. ( right after she mommed me!) Would recommend Capital Auto Group anytime! More

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Easy Process We went to the dealership to investigate the possibility of upgrading our 5 year old vehicle. Everyone was eager to help, and made the process so easy We went to the dealership to investigate the possibility of upgrading our 5 year old vehicle. Everyone was eager to help, and made the process so easy we drove away in a new vehicle two days later. The finance dept. transferred all the necessary paperwork, and the salesman spent all the time we needed to explain all the new features and how they worked. More

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Great experience We purchased a new vehicle at Capital in January 2018. Craig was very helpful with test drives, finding the best deal, and taking us through the pape We purchased a new vehicle at Capital in January 2018. Craig was very helpful with test drives, finding the best deal, and taking us through the paperwork. He spent a long time walking us through the many "bells and whistles" on our vehicle--so many new things that have been added since our last new GM purchase. He has made follow-up calls to see if we had any questions. Also, thank you to the finance office for taking care of the registration. Pat and Andy Makarow More

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