Corey Heagey

Emilie was pleasant when I checked in how ever that is about all I can say that is positive about my interaction with her. I have always valued the text messages I receive letting me know the status of my about all I can say that is positive about my interaction with her. I have always valued the text messages I receive letting me know the status of my service, I also like that once the my service is complete I can ask to be picked up immediately after its finished so I can be picked up and pick up my truck in a reasonable amount of time. So to my surprise after being ignored for an hour on my request to be picked up by Emilie I subsequently had to call the dealership to inquire if my ride had been sent, they didn't know I needed one and politely apologized and sent it. 10 minutes after I received a text from Emilie that the text are automated and she was on break (I sent the text for pick-up 1 1/2 hrs earlier) and she apologized again. She waisted 2 hrs of my day that "I'm sorry" will not give me back. My suggestion to anyone reading this is even if it's an oil change plan for it to be 4 1/2hrs or more of your day! That seems to be the new trend in the service department. More

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