Clark Shen

Buyer beware! Keep records of Finch Chrysler’s vehicle pricing before reaching out to the dealer. Was in the market for a new Ram 1500 TRX and inquired on few of t Keep records of Finch Chrysler’s vehicle pricing before reaching out to the dealer. Was in the market for a new Ram 1500 TRX and inquired on few of the ones they had listed on their website. I was told by their salesmen Clark units were available. I told him few of the TX's are discounted while others were not and if they could apply the "Finch discount" to the other TRX's that don't have it. Clark told me there are no discounts and I told him they are discounts stated on the website listings. He said he would reach out to his manager and get back to me right away. Hour goes by and no call. I knew something was wrong and luckily my browser was still on their website so I recorded and screenshotted there TRX inventory. I noticed all discounts removed and prices increases of $40-60,000 on the same vehicles. I contact Clark he acted as if he didn't know me and then just said that the vehicles are actually all sold. I told him 4 trucks sold in an hour or the price went up $40-60,000. He said "yup that's the price". Asked for manager got denied then laughed and hung up on the phone. Initially reached out to Micheal P. (VP Customer Relations) who seemed not to care nor communicate with me. Came up with all sorts of excuses and in disbelief of the entire situation. Have reached out to Jordin (CEO) who forwarded my issue with Mike B (Managing Partner). Mike ultimately claimed my situation and the increase in pricing to "website issues". After that the website applied general RAM discounts to all models when TRX were supposed to be excluded. That's fine but doesn't explain how MSRP pricing on website went up, nor the actions and lies of his staff. “Sold vehicles” are still on the website. At the end of this I was able to take there "website issue" and "Finch discount" pricing to other dealers and get a better deal at a far more ethical customer focused dealership. Dealer Rater does not allow photo attachments or I would show proof in this review. More

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Worst place to get a vehicle, 2 days after buying the vehicle it needed a strut Took it back, and then it needed a mounting for strut. Still haven’t gotten it and it’s been 2 months .And when you call th vehicle it needed a strut Took it back, and then it needed a mounting for strut. Still haven’t gotten it and it’s been 2 months .And when you call them, they give you the runaround. It’s on backorder.. Never recommend this dealership ever. And 90 days love it or bring it back is a joke. More

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Our new to us van with stow and go seats has one seat that will not stow. Finch had it for 2 full days and returned it to us with the problem still there. Today we finally heard back from them to schedul that will not stow. Finch had it for 2 full days and returned it to us with the problem still there. Today we finally heard back from them to schedule a date to have the work done. Since this will take all day we miss being able to work for that day. It is due to go back in March 8th. Missing 3 days work after replacing our older van as we were sure it was no longer reliable to drive has really left us with a sour taste in our mouths. So much for being proactive. Oh and still not sure if this is covered under the warranty, the defective battery wasn't. My husband doesn't like to make waves so he will say all is fine but it was not and you can be sure this is the last time he purchases from this dealership. Just being honest Regards, Mrs. Donna Huddleston More

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Great shopping experience at Finch Chrysler.Looked to Great shopping experience at Finch Chrysler. Looked to buy a truck but didn't wanna go out too much due to the COVID. Fantastic videos got from the d Great shopping experience at Finch Chrysler. Looked to buy a truck but didn't wanna go out too much due to the COVID. Fantastic videos got from the dealership. Helped to get enough information before I went there. The purchase process is efficient. The service is excellent. More

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Used car experience was fabulous My son purchased his first car from Finch Chrysler, and had a fabulous experience. We found and purchased the perfect car from Josh and Clark. My son purchased his first car from Finch Chrysler, and had a fabulous experience. We found and purchased the perfect car from Josh and Clark. More

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