Chuck Shelton

I bought my first Ford ever in January 2024. It was a 2017 Ford escape with 57,000 miles on it. John Q was my salesman and he was a super nice gentleman. My son Shawn was with me. I am technic It was a 2017 Ford escape with 57,000 miles on it. John Q was my salesman and he was a super nice gentleman. My son Shawn was with me. I am technically challenged. Shawn and John Q tried to set up my phone to GPS and it wouldn’t work. John Q said he would have it replaced. Evidently they updated it and it still doesn’t work right. It goes black and doesn’t come back on. They had my car in the shop several times before they even updated the GPS. Then my engine went out and they replaced it. Then my grandson was driving me to a baseball game and the car started making a horrible noise and we got off the interstate and checked under the car and couldn’t see anything and the noise was gone. Several days later my son was driving me to a ballgame in Kingston Springs and it started again. We stopped at a service station and couldn’t see anything. We went to the ballgame and on the way home it started again only louder. He pulled over on the interstate, in the dark and got under the car and there’s a piece that covers the underside of the car that come loose after they replaced the engine. My son pulled it off and put in the back end of my car. I called them and they put the same piece back on there. Evidently it should have been replaced. My brother drove me to an appointment and went to pick something up for me and it was making a loud noise he pulled into Gateway Tires in Murfreesboro and they checked and it was the same piece that they had replaced. I called this morning to your service center and ask for Chuck and the gentleman said he’s right here and put me through to him. I was on hold over 13 minutes and no one picked up. I have left a message for John Q. But I shouldn’t have to go through him to get someone in your service center. Linda carie More

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I was nervous coming in, but Tom made the experience as painless as possible! I will be recommending him to everyone I know. painless as possible! I will be recommending him to everyone I know. More

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Friendly Staff all around, I’d definitely recommend Lonnie Fox to anyone looking to buy a new or used vehicle. Lonnie Fox to anyone looking to buy a new or used vehicle. More

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Great sales staff. John Q was friendly and helpful. Pickup/purchase process was very quick and easy. John Q was friendly and helpful. Pickup/purchase process was very quick and easy. More

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Great experience at Two Rivers Ford. Friendly, relaxed, and professional staff. Very happy with my truck. Friendly, relaxed, and professional staff. Very happy with my truck. More

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Top notch have been with them over 15 years quality in fast work We do not take our vehicles any other place fast work We do not take our vehicles any other place More

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Chuck was friendly and professional and due to a recall repair Chuck kept me informed about what had to be done. repair Chuck kept me informed about what had to be done. More

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Attention to detail and timely service is a staple of Chris Taylor’s team at Two River’s Chris Taylor’s team at Two River’s More

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The people at Two Rivers Ford have been great with my 2015 F150 lariat since the day I bought. I have just ordered a new truck and they will be the only ones to work on it. 2015 F150 lariat since the day I bought. I have just ordered a new truck and they will be the only ones to work on it. More

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Two Rivers takes care of all our vehicles. Service Department is best there is. We have been loyal customers for many years. Department is best there is. We have been loyal customers for many years. More

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