Chris Starnes

Our car purchase experience was seamless. Will had everything prepared for us promptly. Chris Starnes provided us with the best deal for our trade-in and new vehicle. Dylan in finance thoroug Will had everything prepared for us promptly. Chris Starnes provided us with the best deal for our trade-in and new vehicle. Dylan in finance thoroughly explained all the details and ensured we were well-covered with the warranty. It was a 5-star experience from start to finish. Thank you, Michael Hannon, for the referral! More

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The salesman rode with my wife and I and directed us on the route to take. The fastest we went was probably about 50 mph on the service road for about .5 miles. Everything seemed fine. A couple days after the route to take. The fastest we went was probably about 50 mph on the service road for about .5 miles. Everything seemed fine. A couple days after the purchase, I was on the toll road and discovered some wheel vibration. I took it back to have them balance the wheels or something. The guy in the service dept took a look at the tires and said the front tires show some cupping. He said it's typical with the F450 because of the weight, so you have to stay on top of the tire rotations. It was clear that the previous owner did not. The used car manager/director refused to do anything to satisfy me. He told me that I test drove the truck and bought it. He said the tires are safe and passed inspection. I told him I did not pay $92,000 for a safe vehicle. I also expect it to look good and feel good. He offerd no solution! He should've replaced the 2 front tires! I went to the new car building because that's where the finance team is officed. I was so disappointed that I wanted to get out of the deal. I was told I couldn't because it was not a "blue level" deal. The new car manager suggested rotating the front tires to the rear, but they do not have the equipment to accommodate my size tires. When tire work is required on a F450, they outsource it to Youngblood Tires. The new car manager had me call Youngblood to get a quote for the work and gave me a gift card to cover it. The used car manager should have been the one to resolve this issue! I had the tires rotated and balanced and it's better, but there's still some vibration. This is my second Mac Haik vehicle. In 2021, I bought a 2020 F350 with 9K miles. I traded that in to buy this vehicle. There are several Ford dealerships around me. Because of this last experience, when I'm in the market for a vehicle again, this is one dealership that will NOT be getting my hard earned money! More

by ORIGINALTASTE340 Verified Customer Verified Customer

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Wow! What great experience!! Gabriel was amazing and unbelievably knowledgeable! Dakota was awesome! Easiest deal EVER!! What great experience!! Gabriel was amazing and unbelievably knowledgeable! Dakota was awesome! Easiest deal EVER!! More

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Top notch, stay late, come in on your day off, go out of your way, customer service. This man was given the job of rectifying a not so satisfying outcome of a previous used car purchase. He made it rite, d your way, customer service. This man was given the job of rectifying a not so satisfying outcome of a previous used car purchase. He made it rite, did his job exceptionally ,and went beyond his job duties to, to ensure my daughters used car purchase was completed ethically, and thoroughly. He literally drove to Houston on his day of to pick a car up, that she wanted from a sister location. William and his sales manager Chris, have shown excellent work ethic, compassion, patience and customer service. I highly recommend William as a sales associate, Chris as a sales manager, and Mak haik as a dealership, for used and new car sales and service. WILLIAM FOR THE WIN! More

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Great customer service! William and Steven were great to work with! Appreciate their hard work! William and Steven were great to work with! Appreciate their hard work! More

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William is very knowledgeable, polite, and well spoken. He worked with my budget and never pressured me. William made the vehicle buying process easy and stress free. I am pleased and excited for my new tr He worked with my budget and never pressured me. William made the vehicle buying process easy and stress free. I am pleased and excited for my new truck. William has gained a lifetime customer with his professionalism and the manner he conducts business. More

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They did a great job of listening to what I wanted and then delivering a vehicle to match my requests. The whole process was easy and efficient. Their team was very helpful and attentive. then delivering a vehicle to match my requests. The whole process was easy and efficient. Their team was very helpful and attentive. More

by TODD73 Verified Customer Verified Customer

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Everyone was very helpful especially Louis. They made me a very good deal on the previous owned truck that I purchased. They made me a very good deal on the previous owned truck that I purchased. More

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Deborah was my sales woman, she did a great job of listening to what I wanted and then giving me options that worked. She was very helpful.. Chris is the manager, he did a great job of putting togeth listening to what I wanted and then giving me options that worked. She was very helpful.. Chris is the manager, he did a great job of putting together a deal that made my decision easy. He handled everything very professionally and made it feel personal. I will definitely recommend. Him and the dealership to my friends. I also plan to give them first shot at my next vehicle purchase. I have actually purchased a new 2022 FTX F-150 and a new 2023 Bronco from them in the past week. More

by TODD73 Verified Customer Verified Customer

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The whole process was very easy and rewarding. I thoroughly enjoyed all the Mac Haik personnel that assisted me. They were very friendly and helpful. I thoroughly enjoyed all the Mac Haik personnel that assisted me. They were very friendly and helpful. More

by TODD73 Verified Customer Verified Customer

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