Chris Sebelski

The dealership mechanical repairs are great. All work has been done professionally and correctly. My biggest complaint is the lack of communication with my recent service advisor. I understand t All work has been done professionally and correctly. My biggest complaint is the lack of communication with my recent service advisor. I understand they have more clients than just myself at any given time. There's absolutely no excuse for never responding to a message sent to them. I had questions and also additional concerns with my vehicle that were completely ignored. My vehicle sat for over a week even though it was scheduled for repairs Wednesday. I did not hear anything from the service manager until the vehicle was ready to be picked up the following Monday. I'm still waiting for someone to contact me about the rental reimbursement for the actual repair time approved through the warranty company the long period of time for rental was unnecessary. If my repairs would have been completed earlier. I brought my vehicle in unscheduled Friday morning my service manager was Josh and he was the one who said that the soonest they could make the repairs would be Wednesday. Friday a technician had already determined that it was just an injector issue. So my biggest complaint here is that after Friday afternoon the day I brought it in, I heard absolutely nothing about the progress or a completed day. other than the initial Wednesday time frame. until it was ready for me to pickup. I had additional rental expenses that I shouldn't have had. The warranty company is covering two days of the 10 plus days of the rental is what Josh said when he contacted the warranty company for approval. I want to keep using this dealership for repairs because the work by the mechanics is excellent and also honest. Communication is vital to me and if I'm not receiving responses to questions and also updates from my service advisor in a reasonable time frame it definitely is frustrating to say the least. More

by navinnud Verified Customer Verified Customer

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They need to get the people who quote prices for service on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 More

by rwelker0 Verified Customer Verified Customer

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Chris was excellent. Friendly professional,caring. Kept me informed through the entire process. I really enjoy working with Chris. He makes the difference in where we go Friendly professional,caring. Kept me informed through the entire process. I really enjoy working with Chris. He makes the difference in where we go for service! More

by deniseks Verified Customer Verified Customer

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It took them three tries to fix the issue. Then after I thought it was fixed I had to take back because they didn’t put the switch in correctly. They broke a light when they were working on my Then after I thought it was fixed I had to take back because they didn’t put the switch in correctly. They broke a light when they were working on my truck but of course they didn’t do it so they won’t fix it. More

by bgrabast Verified Customer Verified Customer

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The salesman was unbelievable great in all areas and the dealership did everything right made it easy dealership did everything right made it easy More

by CDECONTRACTING Verified Customer Verified Customer

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August 29th, "To be honest all I did was skim the message, I didn't read it." 4 times, two via their text message system, once to a lady I talked to on the phone, once when I talked to the service a message, I didn't read it." 4 times, two via their text message system, once to a lady I talked to on the phone, once when I talked to the service advisor. 9:38 am I reminded them, he replied NP. 13:39 I asked for an update, 3:52 I asked for an update, 5:50 I get a phone call the recall was done and they close in 10 min and when I asked about the blower motor getting checked out there was nothing but problems. The service advisor Supervisor/head Lucas was supposed to reach out. He did not. Another week. Nothing. Another week, I talk to the GM tell her how it took a bad survey and 2 years to get the recall part in to fix, I have asked about during every service. But the service advisor doesn't write down from the phone call or read the multiple messages. The service before this, the porter brings my truck up with wires and a module for my power steps -in front of the gas pedal - and gave me the truck like this. I had to go write back in the service drive so they could plug it in. A MONTH LATER 10/2/24 I get a message thanking me for servicing with them yesterday and if I would let them know if it was anything but excellent. First I asked, "It took a month to get a response?" and they respond "From who? Parts?" I didn't hear another word until 10/3/24 from Lucas saying thank you for having your vehicle serviced with us we look forward to seeing you again in the future. My truck is about paid off, I would buy again from Daniel G over and over. But I will not use the service dept again ever. The service dept at Bob Sight in Lawrence, I went to schedule them to look at my blower, he gets his tech, a camera, finds a foreign object, done, in and out in less than an hour. They are also about $100 cheaper on a fuel filter change. I had talked to the GM on this. The GM was very professional, courteous, and we had a honest professional conversation that I was almost sure would get it resolved. I don't know where the lack of effort is here or where the blame falls, but this service dept. doesn't know come here from sick em. I was also told that even though it is right there in the system and that I paid for it and bought the service package from them, if I didn't tell them to rotate my tires with every oil change that was my fault. Daniel G at the Nissan dealership not only arranged a loaner for me, he tried to get ahold of service to find out for me, and Lucas also told him he would reach out the next day. Daniel G is so good, I would still buy through him, even after all this. Outside of that, I would not. Daniel G juggles anything from customers to finance to helping me with a loaner, with service so my vehicle wasn't locked up for the night, he should be at the GM level, and he could probably fix a lot of these issues, at least in the amount of help he provided me. More

by Jesse Rowley Verified Customer Verified Customer

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I went online the night before and was able to get in at 7 in the morning. I was happy about that. Great service. Cost a lot more than I thought it would but Chris offered a coupon for a little discount. Se 7 in the morning. I was happy about that. Great service. Cost a lot more than I thought it would but Chris offered a coupon for a little discount. Service great. I didn't like the 3% surcharge for using a credit card if I had the cash I would of paid with cash. I paid went to wait for my car and after about 15 minutes I went back in to check on it. A guy had just paid and she called back for his car. I asked about mine and she said did you bring number 320 or whatever number up yet. He said no. I went back out with the guy who just paid and guess what he got his car. I'm still waiting. He said I will be right out with your car. I waited a total of 30 minutes for my car after being charged a 3% surcharge. More

by resy5052 Verified Customer Verified Customer

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Everything was good except for the amount of time my vehicle was there. Communication was very good vehicle was there. Communication was very good More

by jmburney Verified Customer Verified Customer

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Clean, friendly, very efficient , knowledgeable, a pleasure to do business with,I’ll give your dealership an A+ pleasure to do business with,I’ll give your dealership an A+ More

by moparnick51 Verified Customer Verified Customer

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I came in made an appointment for a couple items. (Drive is 45 minutes). Appointment made for 2 weeks and issues were discussed. Showed up (45 minute drive, one way) they said had to order part when (Drive is 45 minutes). Appointment made for 2 weeks and issues were discussed. Showed up (45 minute drive, one way) they said had to order part when I got there without it going in. Why didn’t this happen 2 weeks ago. Why did I make an appointment. 2nd issue rep. said would have to send to a body shop and not sure if the cost and body not covered under warrant. It was a reported issue when bought car and this was 3rd time at a dealer and it was handled. He argued and was rude. I went to sales manager and she took care of it on the spot. Still said they had to order the arm rest cap that out fell off in first couple months of owning car. I will not return or recommend this service department. I had a friend I ran in to while waiting who was having some warranty and service work done. He sent me pictures of issues he had on the following day of the service that confirmed they are having issues and not with a 1 1/2 hour round trip drive for me. Will not be purchasing vehicles there as well. More

by stacey4518 Verified Customer Verified Customer

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