Chris Schultz

Had a key fob break for my 2015 Explorer. We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there w We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there who could program it and to come back on Monday. We came back on Monday and were told the had staffing issues and couldn't service us. Scheduled an appointment for Tuesday. Only did they tell me then that we had to pay another $150.00 to get the key programmed! At no point in time prior to this did anyone tell us there was an additional fee for programming! Poor customer service to say the least! I went home and called Fratillonie's hardware store only to find out they would have sold us the key AND programmed it for $170.00! I've got a call into the service manager, but of course he hasn't returned my call. They really should have told us about this bogus "programming fee" long before I was waiting at the counter to leave with my vehicle! More

Helpful 0

Report | Print

Excellent Truck Purchasing Experience!! Dave Latta our Sales & Leasing Consultant was awesome! He listened to what options we wanted on our new truck and found it! We love our new 2019 F350 Dave Latta our Sales & Leasing Consultant was awesome! He listened to what options we wanted on our new truck and found it! We love our new 2019 F350 XLT... Rachel Teschendorf helped us with our accessories, she knows how to accessorize a truck! Way to go Rachel! The crew in the back that detailed our truck did an awesome job! What can I say, everyone we came in contact with at North Country Ford was very friendly and very helpful! More

Helpful 0

Report | Print

Fast and Friendly service Showed up Saturday morning without an appointmemt and was told 1 1/2 hours amd truck was done 45 minutes later. Good way to start the day!!! Showed up Saturday morning without an appointmemt and was told 1 1/2 hours amd truck was done 45 minutes later. Good way to start the day!!! More

by MNFord16 Verified Customer Verified Customer

Helpful 0

Report | Print

Service was very professional and timely. Estimate was accurate. Agent explained work needing to be completed and which items could wait for another visit in was very professional and timely. Estimate was accurate. Agent explained work needing to be completed and which items could wait for another visit in the fall. She was very personable and knowledgeable. More

by DOUGJULIEMASTLEY Verified Customer Verified Customer

Helpful 0

Report | Print

Highly recommend service center Had our 2016 F150 in for 5k service. Appointment time was kept and truck was ready right when they said it would be. Friendly staff, nice waiting ar Had our 2016 F150 in for 5k service. Appointment time was kept and truck was ready right when they said it would be. Friendly staff, nice waiting area. Could offer coffee, but it was a nice area. More

by KYLE.STEEN Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service Fast, efficient and friendly service. No hassles or lengthy check-in, on time service and quick easy check-out. Had minor misunderstanding on my par Fast, efficient and friendly service. No hassles or lengthy check-in, on time service and quick easy check-out. Had minor misunderstanding on my part regarding service bill, but Christine Schultz was able to resolve problem quickly and efficiently without delay. Likewise, Bill Fannon resolved an issue with my weather tech mats quickly, efficiently and professionally. Sean is always my “go to guy” if no one else is available and he’s never let me down yet! I drive 25 miles (one way) out of my way (I have another Lincoln dealer only 5 blocks from my house) because of the good efficient and friendly service I receive at North Country Ford/Lincoln!!! More

by John Verified Customer Verified Customer

Helpful 0

Report | Print

Fleet vehicle works package Listened to everything and took care of everything for me without having to jump through hoops. She also helped me out with a tire comparison for my o Listened to everything and took care of everything for me without having to jump through hoops. She also helped me out with a tire comparison for my other truck. More

by LANCE.ARBOGAST Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly Ford I've always had fast friendly service. I've never had a problem getting an appointment. The sales and service staff are always pleasant. The popco I've always had fast friendly service. I've never had a problem getting an appointment. The sales and service staff are always pleasant. The popcorn is always available and I enjoy it! :-) More

by cjzellman Verified Customer Verified Customer

Helpful 0

Report | Print

Fast lane service always great service when I come in for service on the fast lane. She awesome whenever I drop in for car wash and has a smile always great service when I come in for service on the fast lane. She awesome whenever I drop in for car wash and has a smile More

by CMAJLUM Verified Customer Verified Customer

Helpful 0

Report | Print

Quick oil change My appointment was at 6:15 they were able to take me right away I was there for an oil change with the works and I was out of there by 7:30 great serv My appointment was at 6:15 they were able to take me right away I was there for an oil change with the works and I was out of there by 7:30 great service More

by kampahouse Verified Customer Verified Customer

Helpful 0

Report | Print