Cheryl Donaldson

Dealt with Mark Hudson to purchase a 2024 Cadillac XT5. Cover plate for the tow hitch was missing, although it was on vehicle at time of listing. No matter. Asked Mark to have it replaced when we pick up. Cover plate for the tow hitch was missing, although it was on vehicle at time of listing. No matter. Asked Mark to have it replaced when we pick up. Spoke with finance dept., regretfully we agreed to the "upsell" of the maintenance package, ceramic coating, seat protection and cathode rust inhibitor. Upon pick up, tow hitch cover plate not on, and ceramic coating was poor. Husband is a Visual Inspector by trade, quality of workmanship was poor. Manager refused to address our concerns (did not even speak with us) so we refused vehicle and walked away. Manager did not seem to care. 3 stars is for Mark Hudson, nice guy but working for the wrong dealership. We have since purchased a vehicle from McCurdy GM in Trenton and could not be happier with the service provided by Team McCurdy. We will never deal with a 'car group' dealership again. More

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I dealt with Liam McCormack for the purchase of 2 vehicles. Very excellent attitude and service throughout. Very satisfied with his promptness. A very good young salesperson over all. Ellie MacG vehicles. Very excellent attitude and service throughout. Very satisfied with his promptness. A very good young salesperson over all. Ellie MacGillivray. More

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Purchased a 2023 traverse. Traded mine in. Negotiated at time of buy, but they reneged when the vehicle arrived, resulting in my paying more for the mistake they made. Traded mine in. Negotiated at time of buy, but they reneged when the vehicle arrived, resulting in my paying more for the mistake they made. More

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We were very pleased with how we were treated and how fast and efficient they looked after our needs. fast and efficient they looked after our needs. More

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dealership lacks organization and personas maybe it was salesman as he didnt know my name, kept calling me bos should have been mister birdsell he even forgot to give me my vehicle registration in paper salesman as he didnt know my name, kept calling me bos should have been mister birdsell he even forgot to give me my vehicle registration in paper package of loan agreement maybe if i was buying a 100k$ truck not a 17$k Toyota love the car but wont recommend felt like a few things got shoved down my throat in the name of financing suxh as warranty and gap insurance bank dont care about me if they are getting their biweekly payment More

by BIRDSELLPL Verified Customer Verified Customer

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knowledgeable, accommodating and overall great to deal with. Definitely will be back to work with again on my next purchase! with. Definitely will be back to work with again on my next purchase! More

by BEN Verified Customer Verified Customer

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Picked up my used truck Sept 1st 2023, had issues upon pickup that were told would be rectified once back home at a local dealer as I live 6 hours away. Brought truck in to local dealer to get estimates o pickup that were told would be rectified once back home at a local dealer as I live 6 hours away. Brought truck in to local dealer to get estimates on items they said they would fix plus items that were supposes to be fixed for safety certificate that was over looked. Still havent heard from them since I sent estimates via email. Along with all that poor communication was dealt with throught phone/email purchase from financing prices changing without any reason and just going ahead and adding extra warranties that i asked about but did not approve then saying I would lose my finance approval if i took off the warranty....discount was supposed to be $500 off not $250..half a detail job my5 year old details my vehicles better. Had to ask why the truck was on empty upon arrival.... Just alot of stuff was overlooked and rushed and ill be contacting MTO and a lawyer about these repairs if it is not dealt with by the end of this week (Sept 24th 2023 is today). Currently would not reccomend my worst enemy to this GM dealer. If i could give half a star I would currently. Review might change or things added once issues are fixed. Lance Regimbal. More

by LANCEREGIMBAL Verified Customer Verified Customer

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Good people that made a deal that worked for me for the truck I wanted. truck I wanted. More

by SCOTT@WHOLENINEYARDS.CA Verified Customer Verified Customer

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Good people, hardworking, helpful, on time , excellent service dept. most of the people I have been supporting a long time, wonderful problem solvers. service dept. most of the people I have been supporting a long time, wonderful problem solvers. More

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My experience at Peter Smiths was very good, the people we helpful, I look forward to future business with you we helpful, I look forward to future business with you More

by TRACEYLAUREN Verified Customer Verified Customer

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