Chelley Pense

Pleasant, professional, people and the experience we had with this dealership has been the best in NWA. SHAKERA MACKEY was the sales rep and is probably the best I have had the pleasure to do business with. with this dealership has been the best in NWA. SHAKERA MACKEY was the sales rep and is probably the best I have had the pleasure to do business with. Thank you SHAKERA More

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Me an my husband are very greatfu For the service of Ms. Shakira she was wrongful Ms. Shakira she was wrongful More

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Terry and Caleb were wonderful. This dealer has a great team that truly cares about their customers! This dealer has a great team that truly cares about their customers! More

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It was such a pleasure to work with Shakera on trading up to a newer vehicle. She listened and worked hard to get it right for me. to a newer vehicle. She listened and worked hard to get it right for me. More

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Great experience, would recomend Christian as your service advisor. Even got my truck delivered back to my house! service advisor. Even got my truck delivered back to my house! More

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Absolutely no communication with the service department. Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been call Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been calling. More

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My salesman was Bobby Flippo! He went above and beyond for me! I have already recommend him to multiple people. He went above and beyond for me! I have already recommend him to multiple people. More

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Went in for an oil change. Left with a new suv. I think that says a lot about Daniel. He is a great salesman! Always good service with them! Will continue to go back! Left with a new suv. I think that says a lot about Daniel. He is a great salesman! Always good service with them! Will continue to go back! More

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The customer service that we experienced here was the worst. We had to locate the part ourselves that they needed for our car repair. We were told by their customer service manager Chelley it had been sp worst. We had to locate the part ourselves that they needed for our car repair. We were told by their customer service manager Chelley it had been special ordered but could be May before the vehicle would be ready. This was the first of Feb!!! We ourselves located the needed part in less than 30 minutes at a different dealership. Chelley then asked if we would pay the difference if the part cost them more and to have it shipped to them. At this point we brought Ford Corp Customer Care in to help us since this vehicle was still under the original warranty. After they received the part we were told as well as the Ford Customer Care representative that repair was being made and the vehicle would be ready by such and such date. The day would come and go but the vehicle still wouldn’t be ready. We had to escalate to finally get an answer from the GM Jason that they hadn’t even started the repair. It was 5 weeks of us escalating and Ford Corp escalating to get this repair finished. In my opinion simple basic customer service is needed…follow up, return calls and always tell the customer the truth. Not once did anyone from here apologize for this whole ordeal or their lack of customer service. More

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while Ford and Mclarty Daniel Ford would not stand behind the vehicle they sold us Chelley did her best to help us through the process and attempted to get satisfaction for us from her dealership... Chelley the vehicle they sold us Chelley did her best to help us through the process and attempted to get satisfaction for us from her dealership... Chelley is top notch in our book but We will never buy from this dealership again. They seem to be just in it to charge as much as possible... More

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