The Team at Kia is Awesome!
! Friendly as you arrive at the Dealership, The door is opened for you as you enter and greeted then the receptionist greets you and the Service Depar
! Friendly as you arrive at the Dealership, The door is opened for you as you enter and greeted then the receptionist greets you and the Service Department knows your name! Everyone is like family!! Very efficient and cost effective. Fast Service and Good Quality!!
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by EVIE37
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2024 -
Shottenkirk Kia of Quincy responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Jesse and his team always do such a great job making sure
that my car is up-to-date on all inspections and services. I appreciate the level of service and care that I receive.
that my car is up-to-date on all inspections and services. I appreciate the level of service and care that I receive.
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by EAB270
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Shottenkirk Kia of Quincy responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
The Service Team is Awesome!
! They treat you like family!! Very efficient and Great Quality Service!!!
! They treat you like family!! Very efficient and Great Quality Service!!!
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by EVIE37
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Shottenkirk Kia of Quincy responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!
Good repitabledealership.
Fast service and honest. Friendly staff. Pricing within reason. Quick and easy appointments.
Fast service and honest. Friendly staff. Pricing within reason. Quick and easy appointments.
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by DIANNEWILSON2017
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Shottenkirk Kia of Quincy responded
DIANNE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!
Jesse provides excellent service!
He's been taking care of my 2012 Kia for 12 years now.
He's been taking care of my 2012 Kia for 12 years now.
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by KIMFARR0910
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2024 -
Shottenkirk Kia of Quincy responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!
The service department at this dealership has always been
helpful, professional and courteous since I purchased my first Kia in 2014.
helpful, professional and courteous since I purchased my first Kia in 2014.
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by CKVEIHL
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Shottenkirk Kia of Quincy responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Kia of Quincy!
Great people to work with and they make it clear as to
what is or isn’t wrong
what is or isn’t wrong
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by doretalalond
Verified Customer
Verified Customer
Oct 28, 2024 -
Shottenkirk Kia of Quincy responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Kia of Quincy in the future!
It is a real nice place to deal with service work or
looking for a different vehicle
looking for a different vehicle
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by SHARONMINOR6364
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Shottenkirk Kia of Quincy responded
SHARON, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Kia of Quincy!
I showed them a picture of the warning signs appearing on
the dash screen, engine, battery and a car with a red slash thru it. However they drove my KIA NIRO for 100 miles and as nothing appeared, they said
the dash screen, engine, battery and a car with a red slash thru it. However they drove my KIA NIRO for 100 miles and as nothing appeared, they said they could do nothing. It appeared again on a Saturday morning then went away. Unless it shows on a weekday, there is no point in driving down. Apparently this was a frequent problem with some 2023 NIRO cars but not in Quincy. I feel I may have a lemon which might break down on a cold winter day when I am driving and the signs appear again. Possibly my luck will hold but it is kind of like waiting for something to go off. Brooke, at least listened to me and gave me a loaner while they had my NIRO. I would never recommend a NIRO.
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by TAFFYMEISTER
Verified Customer
Verified Customer
Oct 25, 2024 -
Shottenkirk Kia of Quincy responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 217-323-8167 and ask for one of our managers.
Takes too long to get vehicle serviced and to get
qualified techs to get right after two times. This is costly and very time consuming. Not he service department I once knew. Parts are another issue
qualified techs to get right after two times. This is costly and very time consuming. Not he service department I once knew. Parts are another issue causing further delay. I am seriously considering selling my Kia's altogether after nearly tens years as a paying customer. Your service had dramatically fallen to a minimal level of professionalism and competency. Very disappointing.
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by bmhampt
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2024 -
Shottenkirk Kia of Quincy responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 217-323-8167 and ask for one of our managers.
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