Brent Smith | Page 8

A warranty which actually works - Thanks, Brent :) It was with trepidation that we forked over our $4K for the extended, extended warranty for our Fiat 2012 Sport, with a $100 deductible. Yesterday th It was with trepidation that we forked over our $4K for the extended, extended warranty for our Fiat 2012 Sport, with a $100 deductible. Yesterday the "check engine" light came on. Today I had a 7am appointment. Brent took all the information from me, and had me authorized $100 + tax for the repair. When we next spoke just before noon, they had identified many individual items, running $350 in parts so far and the labor to install, cajole, etc., and there's more to fix in a week or two when more parts come in. Four different modules in the engine, back rotors, front shocks - all could cost a lot. Total cost to me: $100 + tax. Nice :) LT, Aug 21, 2017 More

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SERVICE TO JEEP CHEROKEE Hi girls and guys, One of the best dealerships in Ottawa. Always greeted with a smile. Some actually make an effort to remember my name which I appre Hi girls and guys, One of the best dealerships in Ottawa. Always greeted with a smile. Some actually make an effort to remember my name which I appreciate. Clean and bright dealership, great parts area, customer lounge is nice but small. If my 2015 Jeep Cherokee was as reliable as your staff I would be really happy, but, unfortunately, it has been an adventure! Keep up the great service. Best Regards, Luc Vaillancourt 613-884-0877 More

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Excellent Service - Brent Smith I've dealt with Brent Smith almost every time I've had an issue with my Jeep Cherokee. He has always been honest and upfront and really tried to go a I've dealt with Brent Smith almost every time I've had an issue with my Jeep Cherokee. He has always been honest and upfront and really tried to go above and beyond for his customers which I've seen only for myself but others. Even when he has unpleasant news that is beyond his control, he always tries to take the strain off the customer. One thing that is very important to me is that he treats me like a real person, doesn't assume that I know, or don't know anything about my vehicle. Gives me the news straight up. Laurie Moore More

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Outstanding Service - Brent Smith The service at this dealership is outstanding!! I have a fleet vehicle which can often present challenges for the service advisor - Brent ensured seam The service at this dealership is outstanding!! I have a fleet vehicle which can often present challenges for the service advisor - Brent ensured seamless service. I was shuttled to & from the dealership by Neil who was very friendly & accomodating. I'll definitely recommend this dealership!!! Thx Brent & Neil ;) More

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Great Service Attitude! Even with the several problems we have had with our new vehicle, the Service people have always treated us with the utmost respect. Service has been Even with the several problems we have had with our new vehicle, the Service people have always treated us with the utmost respect. Service has been friendly and prompt. For the latest issue, Brent kept us up to date on what was being done to rectify the problem. Thank you, it was much appreciated. More

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Van service Brent S in the Service department was great to work with. Kept me up to date on the service of the van. When they couldn't see the issue I was havin Brent S in the Service department was great to work with. Kept me up to date on the service of the van. When they couldn't see the issue I was having with cold morning starts. Brent offered a free rental for the day so they can keep the van overnight. Even though they couldn't replicate the issue. The service tech removed the belts and inspected the pulleys which seems to have fixed the issue. Also very nice Shuttle Bus driver that dropped me off at my office. Thanks Neil.. Will be going back again for spring service. More

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Mechanical inspection After having faulty repairs done at another collision center and trying to deal with them for over 12+ weeks, I gave up dealing with them and brought After having faulty repairs done at another collision center and trying to deal with them for over 12+ weeks, I gave up dealing with them and brought my Jeep Wrangler to Dodge and dealt with Brent Smith. He immediately recognized the issues and I had the vehicle back within 48 hours. Great service from start to finish! More

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Service was great and the service attendant was knowledge I went to Jeep to have a recall done on my Cherokee. The service attendant Brent was very knowledgeable and when I asked how fuel injection cleaning w I went to Jeep to have a recall done on my Cherokee. The service attendant Brent was very knowledgeable and when I asked how fuel injection cleaning was done he took to the service area and explained the entire process. Very transparent and comforting to know they knew what they were doing. Also when asked about the service schedule I was presented with a compilation of service items that was done by Chrysler Canada in conjunction with Jeep that had all the correct maintenance procedures along with Capital Dodge prices. Finally a clear and concise maintenance schedule that did not contain additional and unneeded maintenance which is rampant across the industry. Bravo Capital Dodge. More

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Excellent experience. Brent helped to get my jeep back up and running with caring, friendly and reassuring service during what was a very stressful event for me. He clearly Brent helped to get my jeep back up and running with caring, friendly and reassuring service during what was a very stressful event for me. He clearly outlined the details and process for repair and was even able to loan me a nice vehicle while my jeep was being fixed. Overall very happy with my experience. I Highly recommend this garage. More

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Transmission Troubles My 30+ year long dream to finally own and drive a Fiat 500 - even though only second hand - changed into a sudden downer just about 3 weeks ago when I My 30+ year long dream to finally own and drive a Fiat 500 - even though only second hand - changed into a sudden downer just about 3 weeks ago when I noticed really bad noises coming from the front end of the car. I had it towed to this dealership even though I did not purchase this car from them a few months ago. The service team was very nice, and especially Brent went a long way to have my blown transmission exchanged at n/c under the factory warranty. During all the time it took to get my own car back this dealer supplied me with a free loaner to stay mobile. Unfortunately they noticed at that time that possibly both front wheel bearings also needed to be replaced. Although I was quoted for two replacements, at the end they only needed to replace one of them. I truly appreciated their honesty in this matter as well. At this point I have to give them big 'koodos' and will highly recommend this dealership. Hopefully my Fiat will be fine for a while now, and if not I know where I will bring it from now on. Thank you very much Brent and service team at Capital Chrysler Jeep Doge Kanata - my 500 runs now like a charm! More

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