Brent Smith

Expensive and incompetent. Near complete brake job on my Dodge Journey - car almost did not stop pulling out of the dealership. Slammed the pedal all the way to the floor and Near complete brake job on my Dodge Journey - car almost did not stop pulling out of the dealership. Slammed the pedal all the way to the floor and had to use the emergency brake to get it to stop. They clearly didn’t test drive it after the repair, except to park it, but still handed it over to me. Ok – mistakes can happen, technicians can be rushed by their managers, and although this should have been my last visit, I really wanted the closest Dodge dealership to be “my garage”. Parking brake job on our Dodge Magnum. $1600. Picked it up - with the parking brake all the way on, you can push the car and it moves. They replaced almost everything that is part of the parking brake system on this car except the front cable, can you guess what the problem was? They “couldn’t get the part”, another Dodge dealership IN TOWN had it in stock. Once again, nobody tested the work before handing the car over. Now, I’m going to take responsibility for this third one, because as I look back at the first part of what I have written here, I’m clearly a complete idiot for ever going back. Fool me once, shame on you, fool me three times, well… that’s the Ontario public education system’s fault. Needed the valve cover bolts replaced on the 06 Magnum, as two of them were seized. They replaced the gaskets as well as the bolts, and the car started billowing black smoke a few minutes into the drive home. Thought it was a little bit of oil spilled during the repair that would just burn off. Nope, kept getting worse – way worse. Oil was continually leaking onto the exhaust, and on the way back to the garage several people pulled up next to me in a panic to tell me my car was on fire. Surprise! Nobody test drove the car before handing it over. Service advisor is friendly enough, but that’s really their entire job, they aren’t the ones that do the actual repairs, and when things get screwed up the service advisor can’t do anything except turn the mess over to the service manager, whose “solution” is usually for me to buy more parts to complete the 4-digit price car repair. I now drive the extra 20 minutes to get to another dealership. More

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The staff are amazing! ! Yesterday, Dana and Ryan went well, well beyond the call of duty to solve my problem!! They were so dedicated to solving this problem and THEY DID! ! Yesterday, Dana and Ryan went well, well beyond the call of duty to solve my problem!! They were so dedicated to solving this problem and THEY DID! You guys rock!! I love this dealership and would highly recommend bringing your car here for service. All their staff are knowledgeable and polite and friendly. More

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We had a wonderful experience and appreciated the honesty and integrity of our service rep. He kept us informed and the service was exactly as he said - no surprises or attempt to upsell. We will most certai and integrity of our service rep. He kept us informed and the service was exactly as he said - no surprises or attempt to upsell. We will most certainly recommend Capital Dodge after this. Well done!! More

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The service was very good. I was looked after as soon as I arrived with the truck. I was looked after as soon as I arrived with the truck. More

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Always excellent fast service. Friendly, experienced, helpful staff. Wouldn’t go anywhere else when buying new or having my vehicle serviced. Friendly, experienced, helpful staff. Wouldn’t go anywhere else when buying new or having my vehicle serviced. More

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Excellent service in and out, friendly staff no issues at all and very accommodating. Recommend to anyone . all and very accommodating. Recommend to anyone . More

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Always friendly service that finds what is wrong with the car and fixes it promptly. car and fixes it promptly. More

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Work was done before requested time. Service was friendly, prompt and affordable. Last 3 words Service was friendly, prompt and affordable. Last 3 words More

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My questions and concerns were taken care of and answered. Brent, one of the Service Advisors was knowledgeable and right to the point. I will definitely be bringing my truck back into capital dodge answered. Brent, one of the Service Advisors was knowledgeable and right to the point. I will definitely be bringing my truck back into capital dodge for its next service. More

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The servuce was amazing. Brought my Truck in at 7 30 and was all good from there. The Guy was super friendly and hooked me up with a ride home and back . 100% perfect Brought my Truck in at 7 30 and was all good from there. The Guy was super friendly and hooked me up with a ride home and back . 100% perfect More

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