Billy Ducasse

Everyone was very well taken care of, answered our necessary questions and provided the necessary assistance, a friendly team, thank you very much individually to Mr. Eren, very good staff himself necessary questions and provided the necessary assistance, a friendly team, thank you very much individually to Mr. Eren, very good staff himself More

by emrah_masat.01 Verified Customer Verified Customer

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I love my car! I wish the price was a bit lower. It was a bit of a pushy environment. I wish the price was a bit lower. It was a bit of a pushy environment. More

by hallnj55 Verified Customer Verified Customer

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Great service nice people very good patient did great 👍 job we we will be back job we we will be back More

by US146 Verified Customer Verified Customer

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I had a great experience and the dealership really worked to make me feel comfortable and get what I needed to make me feel comfortable and get what I needed More

by NIRMALAHERSKOWITZ Verified Customer Verified Customer

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Let me start by saying Vinny the Manager at West Islip, NY Kia is amazing! I purchased a Kia Sportage on 6/30/24. I came to Kia in West Islip because I live in West Islip. First, the Salesmen Billy add NY Kia is amazing! I purchased a Kia Sportage on 6/30/24. I came to Kia in West Islip because I live in West Islip. First, the Salesmen Billy added a “dealer service charge” to the price of the car. I was told this could not be removed. Next, the Finance manager Alex charged me for a “administrative fee”. He did not disclose this to me during our finance review. It was also not even listed On my finance contract. My entire experience with Alex the finance manager was terrible. He also tried to give me over 6% interest rate when there was a special 1.9% rate going on. He reduced the interest rate after I brought this to his attention. He did not review any of my financing information with me. He told me my monthly payment and that was it. When I returned home with my new car, I did the math on the finance contract and discovered that I was changed more then was listed on my finance contract. The deceitful charge was in the Kia computer but not listed on my contract. I came back to Kia and spoke with Vinny the Manager. Vinny was amazing. Vinnny’s caring and compassionate way was outstanding. I was extremely upset and felt deceived and Vinny was understanding and he resolved the situation quickly and the deceitful charges (administration fee and dealer service fee) were returned to me. Vincent made it right! The other manager Sean was very understanding and caring also as well as the other finance manager and service department members. They all came into Vincents office and talked to me with care and concern for what happened to me. I don’t recall their names but Vincent would know who they were. For these reasons and because Vincent made things right, I would return to Kia in West Islip. I will only work with Vincent and the people that were honest and had integrity. Thank you Vinny for all you did to help me. I appreciate you. More

by EFC62 Verified Customer Verified Customer

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Billy was an amazing salesman, went above and beyond to help us get the car we needed! I couldn’t recommend him more! help us get the car we needed! I couldn’t recommend him more! More

by Terence.moriarty Verified Customer Verified Customer

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Billy was great! ! He was very informative abd helpful. I found the perfect vehicle that suited my needs and budget. It was a very smooth process and I am super thrill ! He was very informative abd helpful. I found the perfect vehicle that suited my needs and budget. It was a very smooth process and I am super thrilled with ny purchase. More

by OZLEMDIKMEN0427 Verified Customer Verified Customer

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i experienced amazing customer service and a friendly staff who helped make car buying easy. staff who helped make car buying easy. More

by ENEHOYT Verified Customer Verified Customer

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They were helpful and responded appropriately to all my inquires. Also alleviated any potential concerns inquires. Also alleviated any potential concerns More

by NANATKG Verified Customer Verified Customer

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Billy was great. Knowledgeable. Straightforward. Humble. Was very patient with us and our toddler. He worked the deal down without putting pressure on us and didn’t b Knowledgeable. Straightforward. Humble. Was very patient with us and our toddler. He worked the deal down without putting pressure on us and didn’t blow our phones up for a sale. More

by Rodriguez31 Verified Customer Verified Customer

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