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Bernard Gunn
Bernard Gunn at Faulkner Buick GMC West Chester, INC.
Refer Me

Bernard Gunn

Service Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
97 Reviews

Languages Spoken

English English

4.5

97 Reviews

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97 Reviews of Bernard Gunn

September 28, 2024

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Employee Rating

They gave excellent service including good communication and helpful approach. I felt well taken care of. More

by erictheiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez , Vincent C

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September 28, 2024

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Employee Rating

Took too long. Kept in delaying without providing good reasons. Will not go back to them More

by ADSFORRAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez

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September 18, 2024

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Employee Rating

Clean, friendly, nice lounge area. On time. Good location. But, they forgot to tell me if any maintenance was due. More

by arthur.t.healey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review, Arthur. We apologize on not informing you on available maintenance. Please reach out to our team at (610) 492-7109 if you would like to discuss anything further.

September 13, 2024

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Employee Rating

To expensive for service. No senior discount. Can't afford anymore. Repairs seem good. Tech ok More

by SJWOODY2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Leslie Hurst

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September 12, 2024

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Employee Rating

Service department was very accommodating when I needed to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. More

by Than111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez, Brianna Holmes

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Sep 16, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Than! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 06, 2024

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Employee Rating

Basic oil change and tire rotation. No issues. Happy to patronize the dealer. Will go back again. More

by jec2669
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Luis Jimenez

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Sep 10, 2024

Faulkner Buick GMC West Chester, INC. responded

Thanks jec, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

September 01, 2024

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Employee Rating

Leslie is the best, all the people are friendly and willing to help with anything I ask, like retrieving my phone out of my car. Great group of people. More

by Munchkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Rusty Miller, Luis Jimenez, Brianna Holmes , Michelle

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Sep 04, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

August 24, 2024

Dealership Rating
Employee Rating

Very happy with the service I get here. I feel very valued as a customer. They take extra steps to resolve issues. More

by jec2669
Recommend Dealer
Yes

Other Employees Tagged: Luis Jimenez

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Aug 26, 2024

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, jec! We're always here to help if anything else comes up!

August 23, 2024

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Employee Rating

No problems with this dealer since purchased my Buick, most liky my last new car!Thanks Faulkner More

by PINKYBILL27
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Aug 23, 2024

Faulkner Buick GMC West Chester, INC. responded

Hi Pinkybill, thank you for sharing your positive experience with our service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

August 23, 2024

Dealership Rating
Employee Rating

Great experience dealing with Vince. He was professional and showed exceptional knowledge and understanding. Awesome More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez , Vincent

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Aug 26, 2024

Faulkner Buick GMC West Chester, INC. responded

Thanks Gtony, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

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