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Auston Foster

Overview Reviews (76) Inventory (380)

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Auston Foster

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Auston Foster

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

76 Reviews

Overview Reviews (76) Inventory (380)

4.8

76 Reviews

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76 Reviews of Auston Foster

June 16, 2024

Dealership Rating

Employee Rating

No comment needed. Satisfied with service and customer representative courteousy and promptness received. Job well done. Satisfied with service and customer representative courteousy and promptness received. Job well done. More

by vkharjo

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and for the positive feedback! We are thrilled to hear about your satisfaction with our teams' courteous and prompt customer service. We appreciate your review and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 13, 2024

Dealership Rating

Employee Rating

Fast service. Nice waiting room to sit in while car is being serviced. Helpful staff Nice waiting room to sit in while car is being serviced. Helpful staff More

by kirklinda37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for your service needs! We're thrilled to hear that you found our service fast and our staff helpful. We take pride in providing a comfortable waiting room for our customers. We appreciate your support and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 13, 2024

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Employee Rating

Excellent Service. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. More

by rslknv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Foster, Eric Cooper, Levi Hale, Zeb Freter, Jeff Cantrell, Rachel Farrell

Helpful 0

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Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for your service needs! We are thrilled to hear about your positive experience with us. Our team is dedicated to providing excellent service and timely repairs. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 11, 2024

Dealership Rating

Employee Rating

The work was well done. They went beyond my expectstions in replacing a bad tail light. I had requested an alignment, but he that my car was in perfect alignment, therefor They went beyond my expectstions in replacing a bad tail light. I had requested an alignment, but he that my car was in perfect alignment, therefore, there was no charge. I was very pleased. More

by briancherylbooth

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and for choosing Jim Norton Toyota for your automotive needs, Brian! We are thrilled to hear that we exceeded your expectations with the tail light replacement and alignment check. We strive to provide top-notch service to all our customers and we look forward to assisting you again soon! Sincerely, Courtney, Jim Norton Auto Group

June 07, 2024

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Employee Rating

Great fixed my problem and sent me on my way! nonthing else to say, so nonthing else to say, so More

by cmartin3ak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star rating! We're delighted to hear that we could resolve your issue efficiently. If you ever need anything else, please don't hesitate to reach out to us at Jim Norton Toyota. We appreciate your support! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

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Employee Rating

All employees are courteous, friendly and fair to deal with. I have enjoyed my repairs and service time at Jim Norton. with. I have enjoyed my repairs and service time at Jim Norton. More

by dkcoupe44

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joey Ryan, Rachel Farrell

Helpful 0

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Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words! We're thrilled to hear that you found our employees courteous, friendly, and fair. We're glad you enjoyed your repairs and service time at Jim Norton Toyota. We look forward to serving you again! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

Dealership Rating

Employee Rating

They are always helpful and efficient. Sometimes they don't call if you are waiting at the dealership. They said they called me & my wife, but neither of us had a missed call. At least t Sometimes they don't call if you are waiting at the dealership. They said they called me & my wife, but neither of us had a missed call. At least they could come out & tell me when the service is complete. Overall, it wasn't a big deal. I only waited an extra 20 minutes. But that might be too much for someone who feels they are "important." More

by johnclark4ou

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns.if you would like to discuss what you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Dealership Rating

Employee Rating

Excellent team and service. A pleasure to work with this group. I appreciate the professional attitude and service. A pleasure to work with this group. I appreciate the professional attitude and service. More

by steveaggie831961

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zeb Freter

Helpful 0

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May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback! We're thrilled to hear about your positive experience at Jim Norton Toyota. We strive to provide top-notch service, and we're glad to know we hit the mark. We look forward to working with you again in the future and appreciate you choosing us for your automotive needs. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

Dealership Rating

Employee Rating

Quoted me $1900 for a $600 part installed. So disappointing. Service department is chaotic and disorganized So disappointing. Service department is chaotic and disorganized More

by larry.spurlock

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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May 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing, Larry. We take our award-winning reputation & your feedback seriously and would like to discuss the details with you as soon as possible. Our Service Manager, Eric Cooper, reached out to you via email and left a voicemail.Or if you prefer, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at your earliest convenience. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

Dealership Rating

Employee Rating

Great service, quick and friendly. Easy check in easy write up. Exceptional and comfortable waiting area. Easy check in easy write up. Exceptional and comfortable waiting area. More

by georgeshepherd4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us, George! We're thrilled to hear that you found our service quick, friendly, and exceptional. We're glad you enjoyed our comfortable waiting area, and we look forward to welcoming you back to Jim Norton Toyota in the future. Sincerely, Courtney, Jim Norton Auto Group

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