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Austin Smith

Overview Reviews (60) Inventory (247)

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Austin Smith

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Austin Smith

Service Advisor

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5

60 Reviews

Overview Reviews (60) Inventory (247)

Dealership Experience

6 yrs, 2 mos

4.5

60 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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60 Reviews of Austin Smith

June 21, 2024

Dealership Rating

Employee Rating

I am very impressed with the service department. I have never been there over 90 minutes for service! I have never been there over 90 minutes for service! More

by tspanola

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 25, 2024 -

Regal Honda responded

Thank you!

June 20, 2024

Dealership Rating

Employee Rating

Service was great and recall will b done when part s are available. For it. available. For it. More

by MGOBLUECLR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Austin Hernandez, Jessica Torres, Chayton Wodecki, Megan Barnes, Niko Gelpi, Matthew Mackay

Helpful 0

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Jun 25, 2024 -

Regal Honda responded

Thank you!

June 12, 2024

Dealership Rating

Employee Rating

Everyone was very nice and helpful when we had our van in for service. They went out of their way to help us and we appreciate your friendly staff. for service. They went out of their way to help us and we appreciate your friendly staff. More

by ABANDLB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 14, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us.

May 31, 2024

Dealership Rating

Employee Rating

Mr. Wilkins was very helpful. Took his time to explain everything throughout the process. Thank you everything throughout the process. Thank you More

by benfreeman19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Rob Young, Alaina Southern, Chrissy Hartman, Jessica Torres, Megan Barnes, Niko Gelpi, Matthew Mackay, Freddy Cano

Helpful 0

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Jun 10, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us. We hope to see you again.

May 31, 2024

Dealership Rating

Employee Rating

Mr. Wilkins was very helpful. Took his time to explain everything throughout the process. Thank you everything throughout the process. Thank you More

by benfreeman19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Rob Young, Alaina Southern, Chrissy Hartman, Jessica Torres, Megan Barnes, Niko Gelpi, Matthew Mackay, Freddy Cano

Helpful 0

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Jun 10, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us. We hope to see you again.

May 23, 2024

Dealership Rating

Employee Rating

The automatic phone system is crap. If you follow the prompts it will take you in circles and not get you to the person you want to talk with. If you follow the prompts it will take you in circles and not get you to the person you want to talk with. More

by L4602

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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May 23, 2024 -

Regal Honda responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

May 10, 2024

Dealership Rating

Employee Rating

Happy with the work carried out, when my vehicle was recently brought in for a some work. recently brought in for a some work. More

by SHARPLAKELAND

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Jessica Torres, Megan Barnes , Sal Campisi III

Helpful 0

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May 10, 2024 -

Regal Honda responded

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

May 03, 2024

Dealership Rating

Employee Rating

Called to get my car in asap. Got in the same day. Service was performed in a suitable time. Great service. Got in the same day. Service was performed in a suitable time. Great service. More

by donver0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 09, 2024 -

Regal Honda responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

May 01, 2024

Dealership Rating

Employee Rating

Austin was prompt, courteous and located me in the waiting room after the service was complete. Our Honda was serviced as requested through the online app. Regal service department is the reason I dri waiting room after the service was complete. Our Honda was serviced as requested through the online app. Regal service department is the reason I drive from Tampa for our Honda maintenance. More

by JAMESBYRD7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

May 09, 2024 -

Regal Honda responded

We built Regal to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

May 01, 2024

Dealership Rating

Employee Rating

You are very effetissant,just wish you could have done more to save me money. more to save me money. More

by gwr1945333

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 01, 2024 -

Regal Honda responded

Thank you!

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