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Arnaldo Perez
Arnaldo Perez at Big Star Hyundai

Arnaldo Perez

Sales Manager

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.4
57 Reviews
4.4

57 Reviews

Write a Review

57 Reviews of Arnaldo Perez

November 11, 2024

Dealership Rating
Employee Rating

A pleasant experience. I went alone and didn't feel like I needed a whole team. DQ was awesome. I was one of the last people to leave that night and it was after hours. I More

by Tyler.crayton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DQ Quintanilla

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Nov 11, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 06, 2024

Dealership Rating
Employee Rating

Coffee machine was not working both days I was there. Very disappointed. Prices too high! More

by crispyears72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams, Natalie Diosdado

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Nov 06, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 05, 2024

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Employee Rating

Ms Rose was excellent sales person. She was informative, professional and patient. Thank you for all your help. More

by odessa1959stanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rose Rodriguez

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Nov 06, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 02, 2024

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Employee Rating

I WAS VERY PLEASE HOW THE GENERAL SALES MANAGER CHRIS RUSSELL TREATED ME AT BIG STAR HYUNDAI. AND VERY THANKS TO ARIN ROBESON. More

by barrideaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Russell, Arin Robeson

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Nov 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Nov 05, 2024

barrideaux responded

Thanks for all the support that you guys gave me...

Nov 05, 2024

barrideaux responded

Thanks very much go with peace...

Nov 05, 2024

barrideaux responded

Big Star Hyundai Good Dealer to purchase a car with

November 02, 2024

Dealership Rating
Employee Rating

Finance manager was helpful. Chris Russell has never responded to my 3 emails. If I could have bought my car online and ignored the dealership, I would have 100%. If you have More

by BigDisappointmentHyundai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Russell, Arin Robeson, Nick Hernandez, Adrian Chapa , zzRandol zzManjarrez

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Nov 06, 2024

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at skimbrough@bigstarhyundai.com. Scott Kimbrough, General Manager.

Nov 06, 2024

BigDisappointmentHyundai responded

Hi Scott, I actually emailed you directly on Saturday, October 5th and no response. Please check your email if you do actually take customer satisfaction very seriously and want to make things right.

October 27, 2024

Dealership Rating
Employee Rating

Great professional service and patience. I really appreciate Ms Rose Rodriguez for working with me More

by odessa1959stanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rose Rodriguez

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Oct 28, 2024

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 27, 2024

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Employee Rating

The finance department takes to long to get you to just sign some papers one guy took over 1 hour and half to get people out. We have to wait 2 hours just to sign papers which is ridiculous. More

by daniel.davis713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: DQ Quintanilla

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Oct 29, 2024

Big Star Hyundai responded

Thank you for your review and your business. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 24, 2024

Dealership Rating
Employee Rating

Thank you Ms. Rose for your professional service, patience and my new car. I really appreciated Mr. Durran Stark's guidance with financing my car. More

by odessa1959stanford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Durran Starks , Rose Rodriguez

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Oct 24, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 24, 2024

Dealership Rating
Employee Rating

Just finding out my wheel lock key was not placed back in my Santa Fe. At another location got svc and not found. More

by Martha Quintero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 24, 2024

Dealership Rating
Employee Rating

They gave me a real good price, very friendly and kindly and will work with you and try to get you a vehicle for the lowest price as they can. More

by barrideaux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arin Robeson, Alex Jones

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Oct 25, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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