Arlen Bird

The service department was able to get me in quickly and they were very friendly and courteous. they were very friendly and courteous. More

by garyanddebraorr Verified Customer Verified Customer

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Ferrando has the best service! ! So courteous and great service and provide loaners and accommodating appointments! ! So courteous and great service and provide loaners and accommodating appointments! More

by KLINGENS63 Verified Customer Verified Customer

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Every time I go in for service I'm greeted by my name. They have you drive into the garage where they initiate the repair process. No parking your vehicle out in a lot and wondering if they even know you' They have you drive into the garage where they initiate the repair process. No parking your vehicle out in a lot and wondering if they even know you're there. On the lengthy servicing they will give you an update and let you know of any issues. They let you know of any unexpected work and get your immediate input. The customer waiting room is comfortable with a Kuerig beverage maker, a cell phone charger with five leads, and a water dispenser. There is also a television and reading material. There are a couple of vending machines nearby.. The quality of their service work is totally top shelf. I have dealt with Arlen numerous times and he and his contemporaries are total professionals and they are very nice people. You really can't ask for any more in a service facility. More

by RPFISH Verified Customer Verified Customer

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Arlen has always steered me in the right direction when it has come to my vehicles as long as he is there I will continue with my vehicles service it has come to my vehicles as long as he is there I will continue with my vehicles service More

by Bkitcey Verified Customer Verified Customer

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Excellent customer service as always! The entire sales and service team are amazing! Repeat customer for life. The entire sales and service team are amazing! Repeat customer for life. More

by PDEDIONISIO Verified Customer Verified Customer

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Knows what they are doing. Very professional in dealing with customers. Always on schedule. No delays. Very professional in dealing with customers. Always on schedule. No delays. More

by RELAMPAGOSJOSE Verified Customer Verified Customer

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Service people are really professional. They know their jobs and fast and pleasant. Best of luck. They know their jobs and fast and pleasant. Best of luck. More

by DRPAULKANG Verified Customer Verified Customer

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I have a fleet vehicle and use the service for maintenance on my vehicles. In the past, I used a ford dealership for the repairs that is a lot closer to my house in Erie. I stopped going there bec maintenance on my vehicles. In the past, I used a ford dealership for the repairs that is a lot closer to my house in Erie. I stopped going there because I always felt like I was an inconvenience to them. They would fight with me almost every time about how they were going to be paid (they bill through the ford fleet plan), they were rude and just made me feel like my business was a burden to them. I started going to Bob Fernando once I moved back to Erie. Their service shop has been so easy to deal with. I have never felt once like I was a burden or an inconvenience. Everyone has been super friendly and approachable. The difference in customer service has been night and day. would recommend them! More

by edeimel13 Verified Customer Verified Customer

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helped resolve noise problem with my car. was engaged and very helpful, easy to talk to and open and honest. I would recommend this service department to my friends. was engaged and very helpful, easy to talk to and open and honest. I would recommend this service department to my friends. More

by PASHINGLEMAN Verified Customer Verified Customer

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Great service department. Prices are competitive with other shops. I prefer genuine ford service for my truck. Prices are competitive with other shops. I prefer genuine ford service for my truck. More

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