Andrew Douglas

Andrew, I appreciate how knowledgeable you are about my vehicle's specific needs and how you explained it in a way I could easily understand. This compliments your technical knowledge and communication ski vehicle's specific needs and how you explained it in a way I could easily understand. This compliments your technical knowledge and communication skills. I'm really impressed with how you've kept me informed nicely, professionally and you clearly answered my questions. This praises your communication and responsiveness. Thank you for going above and beyond to ensure my satisfaction. You've made this service experience a positive one.": This acknowledges your dedication to customer satisfaction. Your ability to handle the situation with patience and professionalism has truly impressed me. Being a Service Advisor requires knowledge and you have it. Your manager or the Owner should be proud they made an incredible right choice to give you this job. I am sure you will achieve success quickly. Also a big thank you to the mechanics who inspected my car quickly and efficiently. Great service with 5 stars. More

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I am not the type that writes reviews but I am compelled to do so because I wouldn’t want anyone else falling into the trap of trusting this dealership. I trusted Andrew when I first showed up at the servic to do so because I wouldn’t want anyone else falling into the trap of trusting this dealership. I trusted Andrew when I first showed up at the service centre. I had discovered check engine light on and used my OBD II to diagnose the problem. He ran the code again and it matched the code I reported to him. He promised me that the issue was not difficult and it would cost me few bucks to fix it. He booked me in for last week. Despite dropping the car off for the whole day, he later told me they couldn’t find the error and I should rebook for today which I did. He called me about an hour after dropping off my car today and said that the Evap purge valve needed to be replaced at a cost of $324. At that moment I did not have a clue about what it was and coupled with the fact that he had made it seemed to be a challenging issue since they couldn’t figure it out the first time. I caved and asked him to go ahead. The other part was that he cunningly charged me for the diagnosis again presenting as a favour that he was charging me half of the amount. The surge valve they made me pay $122 for actually cost $25 on Amazon and $55 on GM website. To change the valve, regular shops will spend at most half an hour to replace it.This can be confirmed by anyone who has access to Youtube but they made me dropped off my car for 2 days in total. Please don’t be like me, don’t trust this dealership service centre they are out to rip you off by all means. Of course I understand that they are in the business to make profit but it is morally wrong to charge double the price of the part and $300 for labour for a job that could be done in less than 30 minutes while pretending that it would take longer. More

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