Allison Tatum

The dealership has been very nice and helpful. However, this is my second time bringing my car to the shop for the same issue. My lower infotainment screen was pushing its own buttons. 6 days afte However, this is my second time bringing my car to the shop for the same issue. My lower infotainment screen was pushing its own buttons. 6 days after purchasing the 2024 Outback, I started experiencing the issue. Upon the initial startup of the day, it would push its own buttons - change the vent selection, cut the air on/off, cut A/c on/off. When driving during this issue, it would quickly bounce around random selections - multiples per second. I reached out to Kevin within the dealership, with videos to show the first times it happened. He advised reached out to Service and showed them. When I took it into service, I showed my own video of what happened. The technician didn't "experience" the issue when they had it for the appointment, but they did a system update that may fix the issue. The issue stopped for 4 days. This was the second trip back for the same issue. I've had a Subaru rental for 6 days. I left my car for the technician to experience, because I didn't want to bring the car back home until it was fixed. After a couple days of the technician not experiencing the issue again, I was able to send a link of my video of the issue to Service (Mike.) The video was over a minute long and when he showed the technician, he said the screen would need to be changed. Thankfully, it was delivered overnight and could be fixed the next day. So although I'm very pleased with the dealership itself, it stinks that it's been over a month to get this fixed. More

by HEATHERMATUSEVICH Verified Customer Verified Customer

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Keith and Allison as well as entire staff are amazing. Great service, professional and above and beyond assistance. Great service, professional and above and beyond assistance. More

by dhobbs327 Verified Customer Verified Customer

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Every person that we dealt with was very friendly and knowledgeable. Sales Manager Don, David Nicely and our sales person Allison were great and easy to work with. knowledgeable. Sales Manager Don, David Nicely and our sales person Allison were great and easy to work with. More

by moniquebentley1230 Verified Customer Verified Customer

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They were very helpful and allowed me to get the best deal with the budget that I had. deal with the budget that I had. More

by Hgmorgan01 Verified Customer Verified Customer

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Great experience from start to finish. Allison was straight forward and honest. Love my car! Allison was straight forward and honest. Love my car! More

by Sbhall1929 Verified Customer Verified Customer

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Great service. Allison Tatum is amazing. She went above and beyond to meet our needs. Allison Tatum is amazing. She went above and beyond to meet our needs. More

by dhobbs327 Verified Customer Verified Customer

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They were very helpful and answered all of our questions. Would recommend to everyone to buy through them. Would recommend to everyone to buy through them. More

by Hgmorgan01 Verified Customer Verified Customer

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We were working with Allison. She was professional from start to finish and had a great knowledge of the cars we were test driving. Allison was very personable and it ended up bei She was professional from start to finish and had a great knowledge of the cars we were test driving. Allison was very personable and it ended up being a great car buying experience. More

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The dealership is awesome ! ! They are very professional but to be 100 percent honest Keith kelso is why I continue to do business with this dealership! ! They are very professional but to be 100 percent honest Keith kelso is why I continue to do business with this dealership! More

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Clean. Friendly. So willing to take the time to explain the vehicle features and work so closely with me as a potential buyer. I was very impressed! Friendly. So willing to take the time to explain the vehicle features and work so closely with me as a potential buyer. I was very impressed! More

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