Alex Keong | Page 14

Phenomenal! Absolutely the best customer service experience I've ever had, for anything, anywhere, period! We shopped around, and tried to deal with other Toyota Absolutely the best customer service experience I've ever had, for anything, anywhere, period! We shopped around, and tried to deal with other Toyota dealerships, but none compare to Charlesglen! Garnett Lund, our Product Advisor was always informative, proactive, and organized. He worked with John Gaskin to meet our expectations as realistically as possible. Extremely satisfying to have a no pressure sales environment. Gary Ghaderi, Financial Services Manager, ensured that absolutely everything was out on the table and that we fully understood all aspects of the paperwork. None of those irritating hidden costs you'll experience elsewhere. Alex Keong, Financial Services Manager, did the final paperwork signing with us. Just like the rest of the team, he was extremely organized, efficient, and had us out the door to our 2016 Tacoma in no time. Jim McAlorum, Delivery Coordinator, was an absolute blast to work with. The delivery area is unlike anything we've ever seen elsewhere. Our 2016 Tacoma was sitting inside a special, separate area of the building amongst everyone's desks. Jim took the time to make sure that we were comfortable with the vehicle and all its features, understood all the benefits of the extended warranty program, and definitely kept us entertained! He works on brownies, so make sure to take him in a batch. First ever brand new vehicle; I look forward to driving our 3rd generation Tacoma for many years to come. Couldn't recommend the Charlesglen team any higher if we tried!!! More

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Great Customer Service. Friendly and wanted my business. They were knowledgeable and went the extra mile to gain a satisfied customer. They are focused on building a relat Friendly and wanted my business. They were knowledgeable and went the extra mile to gain a satisfied customer. They are focused on building a relationship so my experience continues to be positive. More

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Wonderful experience & wonderful team We have been customers of Charlesglen Toyota since we moved to Calgary 8+ years ago and they have provided continuous outstanding service. We are grea We have been customers of Charlesglen Toyota since we moved to Calgary 8+ years ago and they have provided continuous outstanding service. We are greatful for their continued commitment to us. Thank you Charlesglen Toyota! More

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New Sale This is the second vehicle we have purchased through Charlesglen, We traded in our Rav4 2008 for the 2015, Dave was extremely helpful, we did not f This is the second vehicle we have purchased through Charlesglen, We traded in our Rav4 2008 for the 2015, Dave was extremely helpful, we did not feel pressured. The service and care received at the dealership has been excellent, keep it up and you will keep us as customers. More

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Great experience at CharlesGlen Toyota! I was treated with courtesy and respect at CharlesGlen Toyota! I bought my 2015 RAV4 from Hala Saaid, she was very friendly and made the purchase easy I was treated with courtesy and respect at CharlesGlen Toyota! I bought my 2015 RAV4 from Hala Saaid, she was very friendly and made the purchase easy and painless. The Business Manager, Alex Keong, was knowledgeable and professional, and the Delivery Coordinator Jim McAlorum was superb to deal with. Thanks to Jim I know how to operate the RAV's "computer dashboard"! Thank you all! More

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I'll be back This was the second car we've bought from Charlesglen. We came in looking for one model but after 4 test drives spread out over 3 visits we bought a d This was the second car we've bought from Charlesglen. We came in looking for one model but after 4 test drives spread out over 3 visits we bought a different one. Our sales person was very patient and pleasant and everyone we had contact with was friendly and professional throughout the whole process. We got a nice discount on the car, too. More

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Awesome Very attentive & helpful to my questions & also very explisite in demonstrating all the functions of my new Hyundai. Everyone I dealt with was very f Very attentive & helpful to my questions & also very explisite in demonstrating all the functions of my new Hyundai. Everyone I dealt with was very friendly and helpful. More

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Great experience! We just purchased a 2015 Toyota tundra and cannot say enough about the salesperson Stephen Chan who walked us through the deal flawlessly. He was pol We just purchased a 2015 Toyota tundra and cannot say enough about the salesperson Stephen Chan who walked us through the deal flawlessly. He was polite, pleasant and helpful in every way. He made sure our questions were answered so were comfortable in our purchase. Jim McAlorum was there when we picked up the truck and walked us through the orientation of the vehicle. He was wonderful to deal with and showed us all of the details that we needed to know. Thanks Charlesglen staff, Garfield & Roxeen Jones More

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Excellent Customer Service Looking for a car can be stressful. Andrew Fagan was very helpful and a pleasure to work with. Answered questions with promptness and we did not feel Looking for a car can be stressful. Andrew Fagan was very helpful and a pleasure to work with. Answered questions with promptness and we did not feel we were under any pressure at any time. Jim McAlorum was a delight, his humour and wit helped to ease the nervousness of buying a car. More

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Loyal customer I have been a Charlesglen costumer for over 20 years and 4 Toyota vehicles and now 1 scion. The main reason I am still driving a Toyota/Scion is your I have been a Charlesglen costumer for over 20 years and 4 Toyota vehicles and now 1 scion. The main reason I am still driving a Toyota/Scion is your wonderful staff. It is the reason that you have kept my business. More

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