Ahmed Al-Asad

I had an absolutely horrible experience with this dealership yesterday. Their salesperson, Ahmed, lied to me after taking my credit card details for a deposit on a used Mach E GT I wanted to buy from dealership yesterday. Their salesperson, Ahmed, lied to me after taking my credit card details for a deposit on a used Mach E GT I wanted to buy from this dealer. I found it online early yesterday morning and sent in an inquiry to see if it was still available. A few minutes later, I received a phone call from Ahmed telling me it is still available. I told him that I wanted to buy it and already had financing approved. To secure the deal, I asked if I should put a deposit down because I didn't want someone else to buy the Mach E while we dealt with the paperwork as I am located in BC's Fraser Valley. Ahmed said I could secure the Mach E GT by putting down a $1,000.00 non-refundable deposit on my credit card. I said l would like to do that. Ahmed then asked what kind of financing rate I was approved for and suggested I try applying for financing through his dealership because he felt they could get me a better rate. A few minutes later, Ahmed sent to me via email, the purchase contract, and a deposit form to sign where I gave my credit card details. I sent the executed forms back and asked him to process my deposit right away. A few minutes later, I phoned to confirm he received the documents and to make sure the Mach E was sold to me. Ahmed confirmed receipt of the paperwork and assured me that the Mach E was mine. I asked if they took my deposit yet as I hadn't received an alert regarding the payment from my credit. He told me not to worry and said that he gave the deposit form to their admin, who was responsible for processing the deposit payment, and she would take the payment shortly. I then got to work putting together all of the documents and details necessary for their finance department to see what kind of rate they could offer me. This took me a considerable amount of time, which I informed Ahmed I was short on as I had multiple appointments in Vancouver that afternoon. I spent roughly four hours between the initial phone call, filling out the purchase contract and deposit form, and putting together my financing documents together before leaving for my afternoon appointments. On my way to my first appointment, I noticed the deposit still wasn't processed on my credit card. This was making me anxious, as Ahmed informed me during one of our calls that someone who walked into the dealership was also interested in the same Mach E. I told Ahmed to go over to the salesperson and other party to inform them that a sale was already accepted on the vehicle. Once again, Ahmed assured me that I had nothing to worry about. He said the woman who processes the deposits was busy, but he will follow up with her shortly to make sure she takes the deposit. A few minutes later, I received a text message from Ahmed asking if I was interested in a new Mach E Premium in case they couldn't get me a better rate on the GT. I told him that I want the GT for the performance because I the Premium version feels sluggish to me. Ahmed said he figured it was worth asking because they had better rates and deals on new Premium Mach Es right now. I told him in no uncertain terms that "I don't care." It was then I reminded him that I already had financing approved and would just buy it through my other lender if this was going to be an issue. He let it go. Approximately 45 minutes later, just as I arrived at my first appointment, I received a call from a manager at the dealership who informed me that they sold the Mach E GT I contracted for to the guy who walked in. He said their store has a "policy" to prioritize walk-in customers. This was the first time I heard of said "policy." I made it crystal clear to this manager that I spent half of my day jumping through a number of hoops that morning to secure that particular Mach E GT. Policy or not, I signed the purchase contract, submitted my credit card details for the deposit, and was told by Ahmed that the vehicle was mine. Waste of time. More

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Worst experience ever with Ford. I have been purchasing Ford vehicles in Alberta and B.C. since 1981, and Northstar Ford Calgary are by far the most unprofessional and unethical For I have been purchasing Ford vehicles in Alberta and B.C. since 1981, and Northstar Ford Calgary are by far the most unprofessional and unethical Ford dealership I have had the displeasure of dealing with. I am buying out of province, vehicle sight unseen, and paid in good faith a $1,000 deposit on the vehicle. The same day, financing fell through, so I was unable to proceed with the purchase. Northstar Ford Calgary have refused to reimburse me the deposit, so I am left $1,000 out of pocket. During the purchase process, the salesman called and text constantly. Since I have requested the deposit back, all e-mails and voice-mails are ignored. If you're looking for a dealership that values customer service and acts in a responsible, ethical and moral manner , I would advise you to look elsewhere. I was forced to give a star rating, which is far too generous, this dealership should have a negative star rating that customers can select, More

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I had a great experience there. I highly recommend North Star Ford Calgary if you are looking to buy a vehicle. I bought a used vehicle from them and they are extremely courteous and I highly recommend North Star Ford Calgary if you are looking to buy a vehicle. I bought a used vehicle from them and they are extremely courteous and professional. Everyone that I dealt with from the salesman (Ahmed) to the finance manager (Mike) and then the delivery coordinator (Tanya) were great. The communication was superb and all of my questions have been answered promptly. Regarding the vehicle itself, it is in amazing condition and it got detailed before delivery. 5 stars. More

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New Ford had issues! I bought a new vehicle in spring, the staff was wonderful and friendly. The vehicle itself is xxxx. Within a couple months the service belt reminde I bought a new vehicle in spring, the staff was wonderful and friendly. The vehicle itself is xxxx. Within a couple months the service belt reminder would flicker on and off. Its a company car so I booked it in to get it serviced. No one there knew what was going on. They never heard about it so I got sent away. Then second time I came in again to get it serviced the lady said to take a picture of it since the service light doesn't stay on. That was a pain to make sure my phone was nearby to snap a picture of it. Finally got it then third time some techs looked at it and asked me to book another day to get a chance to see what's going on since they had no idea, my oil light came on too, when it was serviced a few weeks prior. This time I wanted to CRY! I was getting so fed up, since I bought this new vehicle to avoid this hassle. I had to book on a Saturday since it's used for company transport. Decided to buy winter tires also, prepaid it. I wanted get everything done at one time. Was a big pain to figure out pick up and drop off on the weekend. When I picked up the vehicle, tires weren't mounted since it was the wrong one, no where had some in stock. Received my tire refund and they fixed the belt reminder light, no one knows what it even did that. A day later on the highway the a new light came on "Faulty Engine, Service Now" I had to find another company car to transport passengers the next day. Now I'm really pissed off! You can't even get mad at the staff since they doing their best and being kind. It needed a system update software, really?!?!?! You couldn't have done that 2 days ago when my truck was being serviced. Where's the courtesy car rinse for you when you bring it in? Most service centers provide that extra service if they have bays to clean cars. I'm frustrated with the new vehicle, Ford and the knowledge of the service guys. Next company car would have to be another brand. More

by SUSAN_TOE Verified Customer Verified Customer

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No Pressure! We had an amazing experience at Northstar Ford. We first went to Northstar because we were interested in the Explorer... Ahmed met us with a smile an We had an amazing experience at Northstar Ford. We first went to Northstar because we were interested in the Explorer... Ahmed met us with a smile and an open manner, feeling us out as to where we were at in our journey and showed us what they had, including some other models that were weren't familiar with. We said we had just started shopping and he gave us his card and invited us to check out other dealerships and to call him with any questions. We visited a couple of other dealerships (not Ford) and were so turned off by their sales tactics and lack of knowledge that we returned to Northstar within a day or two. Ahmed was very helpful and we found the car we wanted. Mike in Finance was very helpful with all the paperwork and options for maintenance, etc. and Chelsea was super in explaining the numerous bells and whistles on our new Edge. Everyone from reception to the guys washing the cars in the lot were super friendly which made our experience a pleasure. We won't hesitate to return to Northstar for our next vehicle! Thanks Northstar! More

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Friendly Service I purchased a Ford Edge SEL. They are expert especially Ahmed. He is one the sale representative there. I asked bunch of technical/financial questions I purchased a Ford Edge SEL. They are expert especially Ahmed. He is one the sale representative there. I asked bunch of technical/financial questions and he kindly answered. Their financial consultancy is also perfect. Initially, the price for my ideal car didn't fit into my budget so they suggested a kind of flexible payment plan which properly works for me. More

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Ford Edge Thanks to Ahmed Alasad and Adam Darwiche I was able yo get my new car with the budget I had in my mind.Great Job Adam and Ahmed. Thanks to Ahmed Alasad and Adam Darwiche I was able yo get my new car with the budget I had in my mind.Great Job Adam and Ahmed. More

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Purchased a new vehicle The staff at Northstar Ford in Calgary were very helpful. I wish to extend a particular thank you to Ahmed Ala-asad who was our first contact, spent The staff at Northstar Ford in Calgary were very helpful. I wish to extend a particular thank you to Ahmed Ala-asad who was our first contact, spent a great deal of time with us and took our repeated telephone calls to answer questions. Thank you everyone. I am very excited about my new wheels! Pam Wilson More

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Thank you Ahmed Ahmed was very knowledgeable, professional, and truly cared about finding me the best truck. He was very patient and I never felt any high pressure Ahmed was very knowledgeable, professional, and truly cared about finding me the best truck. He was very patient and I never felt any high pressure sales tactics. I shopped other dealerships however ended up back at Northstar Ford due to Ahmed negotiating me a great deal. In the end he found me a great truck for a great price. I would highly recommend Ahmed t o anyone looking for a vehicle. More

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Great experience overall. Staff were knowledgeable, informative, relaxed and approachable. An oops involving a delay in the agreed upon delivery date was dealt with promptly a Staff were knowledgeable, informative, relaxed and approachable. An oops involving a delay in the agreed upon delivery date was dealt with promptly and with little inconvenience to myself. More

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