Adrian Chapa
Adrian Chapa at Big Star Hyundai
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Adrian Chapa

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
94 Reviews
4.6

94 Reviews

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94 Reviews of Adrian Chapa

September 23, 2024

Dealership Rating
Employee Rating

Large selection of vehicles in stock both new and used open late for people who work later in the evening More

by SNOWYHEAL03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 14, 2024

Dealership Rating
Employee Rating

The service team at Big Star Hyundai were very nice and professional. I was very happy and impressed with the service I received. More

by barbyharper0196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 13, 2024

Dealership Rating
Employee Rating

Kohl Young does not return requested texts or emails concerning my complaints. No part for scheduled service. More

by Kdalemathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kohl Young

Sep 16, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com.

September 11, 2024

Dealership Rating
Employee Rating

Always good and professional service as always. Good Good Good Good Good Good Good Good More

by LOFARO.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

September 11, 2024

Dealership Rating
Employee Rating

It was a very nice experience ,staff was wonderful, professional and courteous. you guys did great!! More

by MIKEYV372000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

September 08, 2024

Dealership Rating
Employee Rating

I always had a good experience everytime I am dropping off my car for maintenance. Hyundai customer service was excellent 👍 More

by erickcomplains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

Dealership Rating
Employee Rating

Superb service! Took my vehicle in for warranty repairs, was provided a shuttle service, repair completed in the promised time and when I picked up my vehicle it wa More

by JPowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Billy Williams

Sep 09, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 07, 2024

Dealership Rating
Employee Rating

Very helpful, appreciate the individual taking care of my issues. Service was performed quickly and will be back. Thanks More

by leonlynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 06, 2024

Dealership Rating
Employee Rating

Friendly people in service area nice lounge area fast service when I had an oil change More

by bigdaddy4345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 06, 2024

Dealership Rating
Employee Rating

No it was a one star. Poor communication ( not reading my messages and despite calling twice and requesting a call, no call was received). I specifically asked for the hea More

by ntsjasonchenier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

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