Adam McNeil

I am not a regular customer at Zender. My vehicle had an electrical issue late at night and had it towed to Zender. Fords lot. The service rep. was excellent. I am hearing impaired. The re My vehicle had an electrical issue late at night and had it towed to Zender. Fords lot. The service rep. was excellent. I am hearing impaired. The rep communicated via text which was very helpful. The repairs were correct. Clear accounting by the mechanic on the invoice regarding the diagnostics and work done. Reasonable cost and no over charging. Excellent service. Definitely recommend Zender Ford. More

Report | Print

Adam was great to deal with and professional. Provided a quote and honoured it even though there was a mistake in the original price. Provided a quote and honoured it even though there was a mistake in the original price. More

Report | Print

My Service Rep was fantastic. He went through my concerns and we addressed them all and set up future needs with warranty. He went through my concerns and we addressed them all and set up future needs with warranty. More

Report | Print

The service process went well and the shuttle service was efficient . Need to check the communication system as it most often goes to voice mail and leave a message ans personnel not there. was efficient . Need to check the communication system as it most often goes to voice mail and leave a message ans personnel not there. More

Report | Print

Service advisor Adam MacNeil was very kind and professional when I discussed issues with my truck. Later in his shift he text me to see if he could keep the truck because they were backed up. No i professional when I discussed issues with my truck. Later in his shift he text me to see if he could keep the truck because they were backed up. No issue with me. He offered a complementary rental which I didn’t need. Next day truck was repaired and running fine again. Service department was excellent. More

Report | Print

Reception folks at Zender are unhelpful when checking in for service. We are satisfied with the service we receive on our vehicles for service. We are satisfied with the service we receive on our vehicles More

Report | Print

Performed repairs fast. Good communication method with text messaging. Advisor was prompt and friendly. Good job Good communication method with text messaging. Advisor was prompt and friendly. Good job More

Report | Print

Found the oil changes expensive. Otherwise service good so far. My daughter had big trouble with her Bronco. Saskatoon dealer, didn’t help the problem. But Spruce Grove fixed it Otherwise service good so far. My daughter had big trouble with her Bronco. Saskatoon dealer, didn’t help the problem. But Spruce Grove fixed it. Found out the problem right away. More

Report | Print

No complaints. Service was good. It’s nice to drop your vehicle off and get a ride home and back when done. I wasn’t happy when I tried calling service to see how Service was good. It’s nice to drop your vehicle off and get a ride home and back when done. I wasn’t happy when I tried calling service to see how my vehicle was doing and got no answer but later found out my call was going to someone’s desk who was not in. It was corrected so I grateful it was resolved. Sometimes things crop up and it takes a minute but it happens to everyone. All in all everyone there knows what customer service means and demonstrates it. More

Report | Print

This dealerskip is proactive helping the customer to understand his problems helping him get a rental vehicle And helping them get on his way with no problems understand his problems helping him get a rental vehicle And helping them get on his way with no problems More

Report | Print