Tom Rodriguez

Dealership had vehicle for seven weeks finally performed Repairs picked up vehicle vehicle was covered In grease prints Windshield repair was not completed. Vehicle still has clunk when coming out of revers Repairs picked up vehicle vehicle was covered In grease prints Windshield repair was not completed. Vehicle still has clunk when coming out of reverse into drive both of these concerns were addressed at initial write up along with transmission issue. More

Helpful 0

Report | Print

I dropped my truck off Monday evening for a possible DPF related check engine light. Drop-off was with someone other than Tom, the Service Advisor that my ticket was under, so all conversations, descriptio related check engine light. Drop-off was with someone other than Tom, the Service Advisor that my ticket was under, so all conversations, descriptions of the symptoms and expectations were lost. The next day, I received a text with 3 recommended actions, 1 unrelated to the engine light, 1 had recently been performed and 1 that required a sensor be replaced. I authorized all except the one that had been recently completed. That evening, I called twice and left a message with the receptionist to discuss timeframe for the sensor and what the next steps were. No response. I called again Wednesday evening and left a voicemail to get an update on the sensor timeframe and to see if I could pickup my truck and drive it while we were waiting for the sensor to arrive. I received a text message stating that my truck was being pulled up front and that I could pick it up. I responded to that text asking if there was an estimate on when the sensor would arrive. No response. When I arrived to pickup, I again worked with someone other than my advisor and found that the check engine light was still on, there was no evidence that the sensor had been ordered and received no information on if there were any long term issues with me driving my truck. When they called parts to inquire about the sensor, I was told at least 30 days. When I left with my truck, it was in the same exact state as when I dropped it off and I had the same amount of information on my issue as when I dropped it off 2 days prior. Independently and after a single phone call, I found two different dealerships in the valley that had the recommended sensor in stock. I have already scheduled a follow-up appointment with another dealership. Previously, I've had positive interactions with Michael in service but after this ordeal, I doubt I'll be back which is unfortunate since this is the dealership where I purchased the vehicle from and is just miles from my house. More

Helpful 0

Report | Print

Don’t think I’ll bring my car back for service. Couldn’t even get a call back. Couldn’t even get a call back. More

Helpful 0

Report | Print

The online appointment make made it quick and easy to make the appointment. The Service rep was excellent and the app provided updates on the progress of the service. make the appointment. The Service rep was excellent and the app provided updates on the progress of the service. More

Helpful 0

Report | Print

I took my car to this dealership for something they had allegedly repaired 18 months earlier. Now they wanted to charge me $1200 more and I declined. The issue was cold air blowing from the driver side but allegedly repaired 18 months earlier. Now they wanted to charge me $1200 more and I declined. The issue was cold air blowing from the driver side but not the passenger side and when I picked up the vehicle, I have zero cold air blowing now. I will never be returning to the shop as they are not reliable, or seemingly honest. More

Helpful 0

Report | Print

I had a great experience taking my 15 journey for 120k service. Troy was GREAT, he kept me informed the whole time and was pleasant to work with! service. Troy was GREAT, he kept me informed the whole time and was pleasant to work with! More

Helpful 0

Report | Print

We have always had great service at Larry Miller Surprise. I highly recommend Tom Rodriguez to help with any service needs. Tom is always very helpful and communication is great. Surprise. I highly recommend Tom Rodriguez to help with any service needs. Tom is always very helpful and communication is great. More

Helpful 0

Report | Print

Terrible experience with the service department. If I can rate zero stars I would. Do not go here if you value your vehicle. My truck had been in the shop since the beginning of June. I originally b If I can rate zero stars I would. Do not go here if you value your vehicle. My truck had been in the shop since the beginning of June. I originally brought it there for some starting issues which was supposedly fixed on the 7th. Me not thinking anything of it went to start the truck the next morning on the 8th and realized I had the same issue but even worse. I brought it back to them on the 8th and told them I had the same issue. My truck sat there from the 8th until the 12th and some where in that time frame my vehicle was hit on the lot. I was not told about this and there was a ton of back and forth with me just trying to get an update on the starting issue. After picking the truck up on now the 28th of June, I did not think to check the vehicle over at that time because of the dealer closing for the day. I decided hey I haven’t seen my vehicle in a while and I want to glance of it once I got home. The first thing I noticed was a big white mark on my blue paint on the passenger side. As I got a closer look, I realized there was damage on the rear passenger quarter panel, the cab and rear door. There was no prior damage or accidents before any of this. At this time the dealership had closed and I could not reach out. I got in touch with my service advisor the following day and informed him of this issue. I asked to see pictures of the initial check in on the first and when ever they checked it in again to compare. This is where I discovered it wasn’t checked back in until the 12th. There was no damage on the truck in the first picture and when I received the other check in photo, you can see it clear as day. I immediately got the blame for it since I took it home for less than 24 hours. I got in contact with the service manager and requested video footage of the truck there and never received it. They ended up taking ownership of the damage and I brought it back to them for the repair. After getting my truck back today on the 14th of July, I examined the spot that was repaired and noticed an orange peel look and texture to the paint and swirls everywhere! I was extremely frustrated at this point and decided to just go home. I’m a car guy and I’m sure anyone else that values their vehicles will notice this. Keep in mind this whole time I never received an ”I’m sorry for the inconveniences” no courtesy vehicle or nothing, just here’s your keys and go. I wanted to share my experience so this doesn’t happen to another customer again. More

Helpful 0

Report | Print

Professional, great customer service from the service department keep up the great work it shows department keep up the great work it shows More

Helpful 0

Report | Print

Worst service person I’ve ever encountered. I will drive a lot further to take my vehicles to another dealership. Tom is impossible to get ahold of, won’t answer his phone and will not call you I will drive a lot further to take my vehicles to another dealership. Tom is impossible to get ahold of, won’t answer his phone and will not call you back. When I walked Into the dealership he was sitting at his desk playing on his phone. I called his desk and he didn’t even bother to look at the phone. Larry Miller is losing business with this guy. More

Helpful 0

Report | Print