16 Saskatchewan Hyundai Service Centres

First time in years that I did not have to wipe grease - Rod

First time in years that I did not have to wipe grease off the inside of my suv, maybe because it is a new 2023.

The appointment was easy to make and and I didn’t have to - tour85

The appointment was easy to make and and I didn’t have to wait long to get the vehicle in, especially since I was only able to come in on a Monday. Service department was very quick in getting the car in for servicing and I didn’t have to wait long.

Where can I start? - Proud Alberta Teacher, Sonata owner

Where can I start? Paid $660 a month for a hybrid that I bought new from this dealership and they did nothing to help me get the hybrid in for recalls when it wouldn’t start and to fix the “won’t start issue” it took month and months. Runaround for over a year. The car finally started then died halfway to the dealership. I had to tow it ($279) and it was left from July 10, 2023 until I was told it was finally fixed on September 1st (timing chain, valve, engine work $4100 to fix). No loaner, or demo for me to drive in the meantime so it ruined my summer with inconvenience for over 6 weeks. Got a call it was ready to be picked up on September 1st then as soon as I left the dealership lot it made horrible rattling noises and had nearly no horsepower. It almost died in the middle of driving it on the Main Street from the dealership. I turned around and left it running. Went in and got the attention of a salesman and asked him to come with me. Outside I asked him what sound he heard and to fetch is manager so I can figure out why I was gaven a car back after $4100 worth of work that almost caused an accident 5 minutes ago when I was given the keys and a thumbs up by someone less than 10 minutes ago. I then shut off the car, and waited 1 hour till I could speak with the manager. Finally I spoke with the manager on duty who said, “he was no mechanic.” I asked him to listen to the engine without the hood up and as soon as I started the engine, we both could hear the rattle but he said, “it wasn’t making that noise earlier that day”. I said, “so you mean to tell me that I have caused this noise from less than 3 blocks of driving?” He replied with no apology but said, “what do you want me to do?” We discussed the lack of support from me a customer that had bought a $46000 vehicle from them, and for the grease stains all over my door handle. He said that the service manager would be in on Monday, and I departed with the words, “don’t call me until you guys fix this mess.” I left the vehicle and had to call my wife to pick me up. The next day I received an email saying that my engine had a spun bearing bouncing around in the engine, and since I just paid $4100 for the engine work, they would bill Hyundai for a replacement engine. More waiting without any loaner or demo vehicle to help me get around. I live over an hour from the dealership and they are usually closed by the time I can get there. When I get the car back, I don’t know if I should keep it or not, but I will NEVER go back to deal with this dealership EVER again!

was taken by surprise - dissappointed

I have had great service from this dealership up until today. I was very surprised since they have been good in the past. I purchased new wipers for my vehicle (which is only a year old) and they were very crappy. Only the passenger side has been good. So my first thought is, when purchasing a brand new vehicle, you would assume the wipers would be good quality. I learnt this the hard way, sucked it up and bought what I thought were better ones from the dealership. I have had issues since, only on the driver side. I was basically told today they will not replace because of our weather. Which means to me they are selling a low quality brand for a big price. Before buying my vehicle, i drove an old 95 tercel and maybe replaced my wipers twice at the most! I have never had this issue before and felt today that I was told I dont clean them properly. It was offensive and I have lost trust not only in Hyundia accessories or parts but also in the staff. Why was I encouraged to buy these wipers if they dont work? I was also told to come in on my lunch break and they would take a look. When getting there no one looked, I was just told a big fat no, I would have to pay. I tried explaining that the rubber itself is like bubbled in one spot and not straight, not that I had banged it too hard etc still no one took a look. Nothing mattered. I am stuck having to buy a new driver side wiper because it was defective from the get go. I will go to my trusty canadian tire store.

Bought a brand new GV70 that started misfiring after a - SS1233

Bought a brand new GV70 that started misfiring after a year. Was in 3 times for the same issue and all they did was reset the check engine light and say they do not know why it is misfiring. Now refuse to even address the issue as they say they can’t replicate it even though the check engine light always comes back on after service. Do not believe they will honour the warranty. They sell you a defective product and then refuse to fix it. Don’t walk RUN away from Genesis and Hyundai Saskatoon as well as any other dealership owned by the FFUN group.

Horrible customer service. - Tanner

Horrible customer service. Left several messages to speak to a manager and was told he’d call after a meeting in the morning and the was attempt 4 for contacting. I’ve worked for a dealer for 9 years and this was the worst experience to get my vehicle in. I couldn’t imagine if my vehicle was worked on if a call back takes 5 days. All I wanted was a call back and never got one. Very poor customer service