I took my 2015 Chev Cruze car into Sherwood service at - Don
I took my 2015 Chev Cruze car into Sherwood service at 8:00 Monday morning and spoke with service advisor Kyle Ryland with concern for a small fuel leak in engine compartment. By noon I knew the problem was a leak at the fuel regulator and that the parts needed were in Cincinnati and could take 10 days to arrive. Parts and labor were quoted at $1250. Kyle and I discussed me paying for overnight delivery, parts department checked it out and the cost was $50. I okayed it. The parts were delivered on Tuesday and at 9:30 Wednesday morning Kyle called me to say the repairs were completed and I could pick up my car. The repair invoice was for $1000 instead of $1250 plus $50 shipping. The explanation was that the repair went quickly. I am an "extremely happy" customer. That is the kind of service I am accustomed to at Sherwood Chev. Kyle kept me informed throughout, arranged transportation for me as needed to and from the dealership and was completely helpful, efficient and effective. Thank you, all who were part of that whole process.
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