8 Quebec Subaru Dealers

I trust the team very much. - Stew

I trust the team very much. It is now my 3rd Subaru and I am always very pleased with the service.

Wow! - annie.godmaire

Wow!! Je n’ai honnêtement jamais vu une compagnie traiter ses clients de cette façon. Mon expérience avec Subaru Outaouais à Hull a été extrêmement décevante. Côté communication, c’est un vrai cauchemar : personne ne rappelle, il est pratiquement impossible de parler à une secrétaire et, lorsque tu laisses un message à un département, tu peux attendre longtemps avant d’avoir un retour. Pour les prix, c’est encore pire. On m’a donné un prix, puis il a changé une première fois, une deuxième fois et encore une troisième fois. Au moment de conclure l’achat, le prix final était finalement plus élevé que les trois prix qui m’avaient été annoncés auparavant. Malgré tout, j’ai décidé de conclure la vente. Je pensais qu’au moins le service après-vente serait à la hauteur… malheureusement, grosse déception encore une fois. Je trouve ça vraiment dommage qu’une fois la vente conclue, le service et l’attention envers le client semblent disparaître. Personnellement, je ne recommande aucunement Subaru Outaouais à Hull. Si vous pensez faire affaire avec eux, assurez-vous de tout faire confirmer par écrit et de vérifier attentivement chaque montant avant de signer

Just spoke with Mr. - jan

Just spoke with Mr. Vazquez, a director at this establishment. I purchased a used Mazda CX-5 on 10Sep26 from a salesman named Steve Trimboli. Steve assured me verbally and in writing before and after the purchase, that this car had passed a Quebec Safety Check. Mr. Vazquez repeated that claim today. When I (next day after purchase) had it safety checked in Ottawa, the rear brakes failed. It cost me over $650 to fix. I provided them both with clear photos of the rotor - see attached. Today in our phone call, Mr. Vazquez tried several evasive tactics, argued loudly and was very rude with me. He refused any compensation and hung up on me. He therefore has deliberately refused to acknowledge the photo evidence I had given him along with the Quebec Safety Check rules which state "Making less than 33% contact means your stopping power is critically reduced. Under SAAQ rules, a mechanical component that is seized, bound, or failing to operate as intended is an automatic rejection [C-24.2, r. 32]." He also obviously refused to accept the rules of contract law and the value of promises. It seems that I am now forced to take this problem to Small Claims court in Gatineau, which I will.

When we first visited Subaru Laval, the car we came to - SF9867

When we first visited Subaru Laval, the car we came to see had been sold a couple hours before our appointment, so we ended up agreeing to put a deposit on a used Forrester that was out on lease and going to be returned within the next couple of weeks. Before signing the paperwork, we made it very clear that one of our conditions was that it be a certified pre-owned Subaru vehicle. Subaru Laval assured us this was the case, even despite the accident it had on its CarFax report. We clarified with them many times, and many times they had the chance to be honest. Two weeks later, when the car came in and we officially purchase the vehicle, we were once again assured that it was a certified pre-owned vehicle. It says so in all of our paperwork, and they continued to claim it was even after we bought the car. Here is where our experience turned poor - when you buy a certified pre-owned, you get the six month warranty but you also get a free one-year subscription to Subaru’s StarLink Services (this is for the remote start, SOS services, etc). When we called to set up the subscription (as it had not been set up for us when we bought the car) we were advised by StarLink to contact the dealership and have them set it up for us. Strange, we thought. Cut to a couple weeks of back-and-forth with the dealership, who continued to insist there was “no issue” on their end, we again contacted StarLink, this time asking to speak to a manager. Imagine our surprise when they told us our car had not been registered as a certified pre-owned, which is why we couldn’t access the free subscription. Now, when we came back to Subaru Laval with this information, they completely changed their tune. They suddenly had “forgotten to file the paperwork” for the certified pre-owned status and couldn’t do so retroactively because “the car is already in our name.” We never would have found out they didn’t file the certified pre-owned paperwork unless StarLink had told us. Subaru Laval would have continued to insist they had “no idea” why the subscription wasn’t being validated, and we would’ve never known they lied to us. In the time that has passed since we bought the car, we have come to the conclusion that one of two things must’ve happened: 1. They knew from the beginning the car wouldn’t be able to be certified (likely because of the accident on it’s record) and said what they had to say to get us to buy the car, or they didn’t want to pay the fees associated with having the car certified to Subaru’s standards (it does cost dealerships money to certify pre-owned vehicles). 2. Or, they somehow did “forget to file the paperwork” after an inspection they would’ve had to take the time and effort to do, after writing “certified pre-owned” into the sales contract multiple times, and after speaking to us on the day we bought the car. But again, this “forgot to file the paperwork” reasoning only popped up after weeks of back-and-forth between Subaru Laval and StarLink. They did not tell us they “forgot to file the paperwork” until we found out through other means that they hadn’t, and conveniently this couldn’t be changed retroactively because “the car isn’t in the dealerships name anymore.” I think anyone can guess the car was never going to be certified. I wish Subaru Laval had been honest with us from the start. We were willing to continue working with them after the car we initially arrived to see had been sold before our appointment, they knew our top pick was a Subaru - they didn’t have to push on us a car that hadn’t even touched the lot yet. They have offered to reimburse us for the StarLink subscription (which we have not taken). But it’s not about the subscription, it’s about honesty and integrity. It’s about being gaslit into thinking there was an issue on our side until they got caught, and it’s about them knowingly selling us a car that didn’t meet the criteria we gave them.

I was told that the service wouyld take 1 1/2 hours after - penneyjonathan0

I was told that the service wouyld take 1 1/2 hours after 1hour 40 minutes I was then told it would take an another hour!!. I asked for a loaner or rental since I had to get to an appointment and only after I had to losse my cool did thay arrange to call a cab. Next day when I called to arrange for a taxi to pick me up I left 2 phone messages and 2 texts and got no call back. I then called again and finally got the receptionist who kindly went to Anthony (service dept.) to tell him to take my call

Just traded my Forester for a Trailseeker. - mona.beck

Just traded my Forester for a Trailseeker. Valenin, Ojovan was wonderful through the whole process. He not only answered all my questions - and there were many - but he did everything he could to make the experience as positive as possible. He was honest with me and helped me understand how to drive an electric vehicle (something I thought would be overwhelming). Thank you.

Très bon accueil par Louis-Philippe qui a été très - F. Langlet

Très bon accueil par Louis-Philippe qui a été très rassurant, sympathique, disponible et compétent pour répondre à toutes mes questions sur le véhicule d’occasion acheté là. 10/10 Compétence et amabilité du personnel avec lequel j’ai pu m’entretenir. Concession à recommander.👍👍

I had a horrible experience at this dealership. - Almador

I had a horrible experience at this dealership. They changed their name to Subaru Metropolitain, but it's the same crap. I bought a Toyota Corolla 2016 from them, that stopped working the same day as there was a missing bolt on the brake caliper, which could have led me to dying as only one brake as working. This car was in theory verified. When I went there to get my money back and confronted them, they refused. The seller said that the cold had taken a clip out of the caliper, the manager (who refused to give me my money) said it was too tight, and then came the official mechanic saying there was a missing bolt (which he later admitted on a written paper). Don't trust these people, they're evil, and they might get you killed with their lack of mechanical verification and propriety. They lie through their teeth, and they'd rather go to court than taking responsibility for their lies and bad business practice. Be careful out there.