33 Quebec Mercedes-Benz Service Centres

GLC 300 I bought last year and they provided brand new - monirca

GLC 300 I bought last year and they provided brand new tires. Recently, my tire had a nail and loosing air, so went to this service place and they replaced with a new tire and charged $837.59, instead of fixing it. It should be a easy fixed. I feel they are very dishonest and trying to suck $$$, instead of helping you. Very disappointed.

***Sous toutes réserves*** ***AVOID MERCEDES-BENZ WEST - Run from MB West Island

***Sous toutes réserves*** ***AVOID MERCEDES-BENZ WEST ISLAND*** **Worst Experience Ever - EQE 350 4MATIC 2023** My wife leased an EQE 350 4MATIC 2023, her second car from Mercedes-Benz West Island, and it was the worst experience ever. The sales process was full of relentless pressure—they kept us at the dealership past closing time, were applying pressure and blatantly lied about the car's residual value and electricity consumption. But that was just the beginning. The car had issues from the start, and eventually, it completely stopped in the middle of the road while she was driving on a boulevard. Concerned for her safety, we brought the car to their service department and discussed it with management. They completely ignored our concerns and even gaslighted us. After a week with little to no communication, we discovered through the MercedesMe app that a mechanic had been driving her car, thinking it was a demo! HOW CAN THIS HAPPEN? We confronted him by going to a location he was with her car and he admitted he had the same problem—the car stopping suddenly in the middle of the road. When we addressed this with Michael, the assistant manager, he refused to take responsibility & said that the mechanic was ‘’test driving it’’ which is a lie as the mechanic himself told us he thought the car was a demo. A few days later, we met with Gerry, the General Manager, and it was the worst display of management I've ever seen. He screamed at us and offered no help whatsoever. Even now, they don’t know what’s wrong with the car and have deemed it unsafe to drive. Their so-called solution? Pay $50,000 out of pocket, and they’ll finance it on the next car—all for a car that doesn’t work and is a threat to everyone’s safety. It’s unbelievable that this dealership is allowed to operate without taking responsibility. Our next step is legal action because enough is enough.

Easy to get service appointment,sometimes on short... - Simgar

Easy to get service appointment,sometimes on short notice.Loaner car.Good follow-up notification on parts ordered.Good communication of vehicle needs and status.Welcoming and helpful management and owner.Customer since 1995 for current and classic cars.RG Feb 2014.

Terrible service…incompetent mechanics…can’t tell you how - Rambo

Terrible service…incompetent mechanics…can’t tell you how many times I need to go back the next day for a problem they think they fixed and charged me for only to find out that was never the problem to begin with. They are supposed to give you a courtesy car while yours is in for repair as per agreed to when we purchased our 2 Mercedes only to find out they never have any cars available. The great service technicians leave this Laval dealership and only the incompetent ones stay on. Never buying another Mercedes…BMW here I come.

Smooth - Acieri

The listened to what needed to be done. They serviced my car and on time and did it with a smile! I would go back to service my car there again.