I went to this dealership for a recall about a fuse, they - MarieJ
I went to this dealership for a recall about a fuse, they decided (without consulting me) to remove the undercasing of my car and bled the brakes. I had a second recall for the following week, where they were supposed to put an anticorrosive agent on the underside of my car, but not on the same day (I had to find a car since they were keeping the car for the day). After bleeding the brakes, they told me my car was too dangerous to drive in this condition and refused to return my vehicle stating that they had to keep it till next monday (7 days) . After calling my representative, and talking to Mr Racine, we came to an understanding that they could fix my car and return it to me the same day, without any cost to me, the brake lines now being part of the recall. You have to persevere and ask to talk to a superior in order to fix the situation. All in all, what started as a bad situation and got worse, got fixed by talking to a superior, in this case a Mr. Racine. He fixed the situation to the satisfaction of both parties. I gave them three stars for the time lost and the different answers given until I met with Mr. Racine who, although, started out very sarcastic, still ended up giving me satisfaction. Case closed, although it took time, it has a happy ending. Thank you Mr Racine!
I have to mention that this was a recall, with no charge to me, but still, I am in my right to be kept abreast of what work they decide to perform on my vehicule, before it's done. I came in for a fuze recall and ended up having my brake lines changed. Was not ready for it and lost half a day!
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