103 Quebec Ford Service Centres

terrible sales and service - Joannafan

I bought an Ecosports 2018 on June 5th. At that day when I went there to pick up my car, I found the back seats were not set up well and the drip moldings had problem. Then the sales man said he would ask the service to order the parts and made an appointment for me as long as they got the parts. Then he help me make an appointment on June 18th. But when my husband arrived there on time, they told him they didn't get the parts.(the salesman said they forgot to order), but nobody informed us that before we went there. my husband asked 3 hours dayoff to there. They didn't even say sorry , they just tell him they will order the parts then make another appointment. I am extremely upset. I made a complaint, the sale department director proposal me $200 the dealer credit , I didn't take it because they lost my trust at beginning. By the way , their salesman made a lot of mistake and make the sale process was confusion and unorganized.

J ai acheté une voiture de luxe à grand prix et lors d un... - Gontrand

J ai acheté une voiture de luxe à grand prix et lors d un entretien usuel le service à endommagé la carrosserie. J ai fait une fiche negative chez ford et le propriétaire m a fait la leçon et insulté. Ce sont des amateur, très mauvais concessionnaire, à éviter.

Worth the visit !! - Christine

Super friendly service !! Always ready to make our visite the most enjoyable ! Had moved from Honda just because of the service my husband had and still have after 19 years..

Following my unfortunate incident of July 19, Sebouh the - jbrock

Following my unfortunate incident of July 19, Sebouh the Service Manager took control of the situation. First an apology for the delay in diagnosing the broken strut in addition to the obvious flat tire. Then on the following Monday a loaner car was ready for me. Then the repair was done and the car was washed inside and outside and ready on time and under budget, if you can believe that. So while these unfortunate incidents do occur, when brought to the attention of the Service Manager the service was A#1, top of the heap. To me, this is the sign of an attentive dealer, who listens to their clients and makes sure things get done right. After this experience, I would recommend Gabriel Ford Lincoln and if there is an issue, Sebouh will fix it.

Delay getting car back - richard75

Booked appointment for 7:15 a.m. for tire change and oil change, tires were already on rims. work was done properly but it took way too long to get the car back. (2 1/2 hrs) Will probably go back to my old ford dealer.