103 Quebec Ford Service Centres

Following my unfortunate incident of July 19, Sebouh the - jbrock

Following my unfortunate incident of July 19, Sebouh the Service Manager took control of the situation. First an apology for the delay in diagnosing the broken strut in addition to the obvious flat tire. Then on the following Monday a loaner car was ready for me. Then the repair was done and the car was washed inside and outside and ready on time and under budget, if you can believe that. So while these unfortunate incidents do occur, when brought to the attention of the Service Manager the service was A#1, top of the heap. To me, this is the sign of an attentive dealer, who listens to their clients and makes sure things get done right. After this experience, I would recommend Gabriel Ford Lincoln and if there is an issue, Sebouh will fix it.

The smalest issue takes 4 hours to resolve - - - EVERY... - bfmccarthy

The smalest issue takes 4 hours to resolve - - - EVERY TIME!! Yes this is the secont time I have lost an entire morni g even with an appointment.

Terrible service. Problem was misdiagnosed Had to go to... - ptrmcculloch58

Terrible service. Problem was misdiagnosed Had to go to another dealership to get problem solved Took 2 weeks for each problem and repairs not comleted

Great Dealership--sales and service - Oriana

This dealership is amazing. From sales to service you can not go wrong. I highly recommend giving this dealership a chance. Rented my Ford Escape and can't say enough good things from welcoming us into the dealership to the delivery and service of the vehicle. Definitely looking forward to a long-term relationship.

Très satisfait - LouisGravel

Très satisfait de ma première expérience avec eux. Le service a été efficace et la salle d'attente agréable. le pick up est maintenant pret pour aller a la peche!

Really bad customer service all departments - private44

I ask for paint for my Fusion. I forgot it and called 3 months after. The man said they never received. Recalled 2 days after to cancel. The new man said they received and will check inventory to confirm and call me back. Never recalled... 3rd call i cancelled the order. 1 month later, I called to take appointment for service. I was put on hold for near 10 long minutes. After the service guy took 5 additional minutes to finally say that his computer was not working properly. He took my phone to call me back. Never call me until now.... I changed Ford dealer.