36 Quebec FIAT Service Centres

Came to change over to winter tires and get an oil - Nick.evangelistaNick

Came to change over to winter tires and get an oil change. Appointment was at 8 am . Waited over 3 hrs for this to be done. Unacceptable

While the service manager was nice to deal with, the - Jeep Disappointed

While the service manager was nice to deal with, the owner and their principles are very low. My experience: Brought a still on warranty Grand Cherokee on Dec 2023 for the starter. For a simple piece like this, the car stayed two months "waiting on pieces". Car restarted having starting problems again in October 2024, they found no issues but I still had to pay for 2 hrs diagnostics after two days wait and again on Jan 2025, one month after both the warranty on the car and repairs were expired, as if in a timer. This third visit, initial diagnostic after two days wait was "it's the starter, we will replace" and then that changed after they spent almost 3 hrs diagnosing to a "possible electrical issue". When I asked how much would this cost, I was answered "depends on how long it takes to find the issue" with no estimate of a maximum. I then told I wanted to take my car back because of no estimate and the two consecutive previous bad experiences: strike three! I mentioned I will not go back, to what the service manager was nice enough to only charge me 2 hours and took upon itself to see if he could get the owner to further discount the session (to be clear, I did not ask for it) and I overhead the owner said: if we were not given the chance to fix it, no discount. Let us find the issue "and then we will sit like adults and negotiate a possible agreement" in a rather offensive tone. If the owner himself thinks so little of their customers, I wonder how some employees are actually nice: I got one of the employees who volunteered on boosting my car prior to towing it to the garage, which was very nice. Lastly, went to pick up my car from the lot to find they did not reassemble the whole and left a piece on the floor uninstalled, car full of snow inside as they did not bother to even remove the excess of snow from their boots. Went inside and complain and the piece was not properly installed (they did not reconnected the wires). I guess my recommendation is: only go there if you must, otherwise stay clear! I felt in my case the owner felt it was an opportunity to profit from my misery with their car. I will be selling and never buy a Chrysler made car.

Mon conjoint avait une Jeep Compass sur guarantie avec un... - poshmels

Mon conjoint avait une Jeep Compass sur guarantie avec un système de son qui faisait défaut. Je suis retrounée deux fois avec l'auto à cause qu'il n'entendait pas le speaker gricher. Par la suite, nous avons su que les roues étaient mal xxxées et a créer un défaut. biensur, l'auto plus sur la guarantie - le concessionnaire s'est défaite de la responsabilité. L'administration, les finances, etc... tous une brande d'innoncents. Une autre expérience; je magasinais une Fiat et j'ai envoyé deux courriels et un appel et on m'a que répondu une semaine plus tard... ce qui m'a définitivement fait décidé de pas faire affaire avec ce concessionaire - le service à la clientèle est horrible!

J’y suis cliente depuis 7 ans! - Joly

J’y suis cliente depuis 7 ans! Facile d’obtenir un rendez-vous! Mon nouveau conseiller est également à l’écoute et très efficace. Le personnel est courtois et souriant. Excellent service!

Incompetence and arrogance at its best - Dismayed

We had very good service when we were looking to buy our new Fiat 500 back in 2012. Service was attentive and supportive. But our experience with Kolbec Gatienau has been nothing but a downhill experience since. We have had chronic issues with thee front suspension that started to knock significantly within 6 months. At first we were told that this was a problem with FIATs and repairs were made. We were faced with this recurring problem every 4 months or so.

Dodge Journey 2016 (75km) Je suis allé pour un changement - Giovanni

Dodge Journey 2016 (75km) Je suis allé pour un changement d'huile et de pneus - et - une vérification s'ils peuvent faire fonctionner les bouches d'aération avant (toutes les autres bouches d'aération fonctionnent bien). Tout d'abord, je reçois un appel d'un agent de vente qui cherche à savoir s'il peut acheter ou échanger ma voiture. Ensuite, l'estimation pour que l'évent d'air s'écoule - entre 1 755,82 $ et 2 452,11 $ plus taxes. PAS DE RABAIS sur les produits ou services offerts, pour un travail de 8 à 10 heures. Évidemment, refuser d'aller de l'avant. La facture finale que j'ai payée était de 571,19 $ pour le changement d'huile et de pneus et oui - avec un test de numérisation de 2 heures pour 246.91 $ - (YouTube montre le test effectué en moins de 2 minutes avec ce scanner) Ma première visite et ma dernière!!!

Great place no pressure sales - Annick

Amazing experience and very curtious. Had also alot of great help from Louis Pelletier when we have checkups. We have a jeep Chrysler dealership near montroyal which is closer to our home but never liked their sales department over there... we are so glad we were able to find and purchase from this location and we are still using their services. Rrally recommand. Thank you

Belle coutoisie , respect des temps et rendez-nous. - Guy

Belle coutoisie , respect des temps et rendez-nous. Bon service et belle organisation. Satisfait de votre service

The worst! - The worst

The worst!! Everytime i have to leave My car all day and What was suppose to be done is never done . ( always à pièce missing) They Forgot to repair What i asked for communication between them is afful !!

La satisfaction de la clientèle est leur priorité! - Michel Gagné

Ma place pour les véhicules SRT et leurs entretien! Bon prix, excellente équipe au service. En passant Daniel au service est votre homme de confiance, lors de mon dernier entretien, il a remarqué un problème avec un phare avant de mon véhicule et a pris les devant pour la commander. il vérifie tout et prendra soin de votre véhicule comme si c'était le sien. Travaille incroyable également pour leur équipe d'esthétique automobile qui ont préparé mon véhicule pour l'été, une peinture noir sur un véhicule est très difficile a travailler, mais ils on réussi a la remettre pratiquement a neuf a un prix très raisonnable.