59 Quebec Nissan Dealers

Terrible service and car. - michelroberge

Terrible service and car. My 2024 Nissan Rogue, which has less than 4,000 km, will not start. All they can say is that these things happen with new technology, they seem quite used to it. I was told to call their service to have it towed to the dealership where they will look at it. No courtesy cars available, I was told. They don't seem to care or really want to help find a solution that would be accommodating to me, their customer. Strangely enough, the issue resolved itself after I called.

Mr. George Hanna is very helpful and knowledgeable and he - elhagek

Mr. George Hanna is very helpful and knowledgeable and he provided me with the excellent vehicle I needed. I wanted to recommend him and thank him for his care.

I was not even notified they closed, very bad service. - tommyburnside4444

I was not even notified they closed, very bad service. The Last Nissan I get

Many Thanks to Adel Wahbau for his knowledgeable and - kevinr61

Many Thanks to Adel Wahbau for his knowledgeable and friendly assistance with the purchase of my Nissan Rogue.

I bought 2021 Rouge from AnaShe is best sales person in... - Supacool1973

I bought 2021 Rouge from Ana She is best sales person in Quebec! My first choice for New nissan Rogue one of biggest reason Ana If anybody looking for nissan -find Ana from Longueuil Nissan - you can get best service !

Mano was amazing with us, very helpful and did take all - aniss91

Mano was amazing with us, very helpful and did take all the time with us until he found us the best deal. bravo 🙌

I am disappointed with the level of service provided by - Recent customer

I am disappointed with the level of service provided by this dealership. Unfortunately, my brand new electric 2023 vehicle stopped functioning properly after just two months of use. The car's basic functionality, such as movement and battery life, has been severely compromised. Despite seven days of investigation, the dealership identified a faulty component as the cause of the issue. While I understand that such incidents can happen, it has been frustrating to learn that the replacement part is on backorder, resulting in my car sitting idle at the dealership for the past five weeks. Moreover, I was not provided with a replacement vehicle during this time, and the dealership has been lacking in communication regarding the status of my car. It required numerous phone calls and my involvement with Nissan Canada to secure a rental car, even though the dealership has electric courtesy vehicles available. This lack of attentiveness to customer service is disheartening. Given my experience, I cannot recommend this dealership to others seeking a satisfactory car-buying or servicing experience.

Changement d’huile - Luc Germain

Ils ont été très serviables offrant café et soutire. Ils on fait un travail super bien.ils ont un remarquable fierté et un plaisir de servir leurs client

The service was superbe they help me right away with my - beveridge

The service was superbe they help me right away with my problem even if the place is a major renovation

Excellent service par l’agent Jeffrey Ong. Des... - Diana Chehade

Excellent service par l’agent Jeffrey Ong. Des informations en détail et minitieuses sur les véhicules neufs de Nissan Rogue 2021. On a reçu tous les programmes qui sont a considérer par un client et c’était tellement utiles et éclaircissant. Merci Nissan!

i was buying a service not a car, I am a sales Rep . - Josee40

With my previous experience with another dealer, I was looking for good service since I need service more often. The experience at Nissan Magog is perfect. I recommend this dealer.

good service and good price - 12345

My sales man was gardy love and he did an exceptional job and i am a very satisfied customer and i will be back in the future

WORST DEALER - super jack

by phone gave me a budget ( $174 ) for the maintenance at 32.000 km Nissan Rogue. Then, there $184 , and the Service Advisor ( Robert Visockis) said " ooo because the Rogue is a camion, not a car" ...and add extra $12.60 ( 99999-50099 produit entretien ) not included in the price neither, for nothing, because nothing was fixed or changed ...So the origial $174 + taxes = $ 200 , it turned in $226.41 ( $184 + 12.60 plus taxes). Then I complained on the website, and I was talking 2 times with Frederik Brassard... and I STILL WAITING for the phone call. WORST ATTENTION ever. I know that for them I do not represent a great client, but what I do know is that I will never return to that place, neither my family, nor friends nor acquaintances. At least 100 people will never go, and I hope everyone who reads this review becomes aware of the thieves in this society

Très bon concessionnaire, le service est impecable, les - rebeca-alvarez.22

Très bon concessionnaire, le service est impecable, les gens professionnels et courtois! J'ai eu une très bonne expérience. Merci!

Terrible Customer Service - Only gives you half the story!!! - Jessica Agozzino

I have to say that this is the first and the last time I will EVER have my car serviced by your dealer. I am writing this e-mail because the service I have received is COMPLETELY UNACCEPTABLE. I brought my car in for a recall at your dealership on St-Martin in Laval, Quebec. I was called and told that I needed to have 2 pieces replaced that have to do with my bearings. That is all that I was told. When I went to go pickup my car, I was very politely told by the wonderful customer service representative (with whom I have no issue) that the mechanic mentioned to her that it looked like I had the pieces replaced not too long ago and that they were not the original Nissan parts. This is very important for one main reason. If I knew that the pieces were NOT original Nissan pieces that tells me that I have already had repair work done. I have one mechanic that I deal with, and for the first time that I put my confidence in the dealer – I learned specifically why I should NEVER DO THAT. I had these pieces replaced in MAY OF 2015. They are barely a year old. Why does this matter? Because I have a GUARANTEE FOR 5 YEARS on them. I cannot believe that it was worth mentioning to me AFTER you do the work that I had already had it done. And when I questioned the customer service rep she said, well Nissan pieces are better quality. She didn’t know why no one had informed me that the work was already done, but did agree that it was worth knowing. What kind of customer service is this? I had actually inquired about buying a car from this dealership, and I am glad that this experience has shown me exactly why my business should be taken elsewhere. I have a bill from my mechanic with my guarantee on these parts, and NOW, I just spent 460$ that I did not have to, all because no one felt it was worth mentioning to me that I had already done this repair, and that these were not original pieces BEFORE doing the work, it is only worth telling me afterwards – when you have essentially left me with no choice but to pay for the work done, because THE DEALERSHIP couldn’t be bothered to give me ALL of the facts, just the ones that ensured I spend more money at their dealership. If this is the service I am to expect from Nissan, I am glad I found out before I considered buying a new Nissan especially from this dealership and most likely from Nissan in general Don't waste your time - go somewhere else, or make sure you ask ALL the questions prior to trusting them to be giving you the full story.

Service Nul - Jamais je ferai affaire avec Nissan - Juliana

Pour un transfert de véhicule, ils traitent leurs clients comme le dernier de leur soucis. Ne sont pas intéressés à te servir. Il faut que tu les sollicites à plusieurs reprises pour qu’ils te répondent. Perdu mon temps me déplacer de Montréal à St-Jerome un vendredi soir en plein trafic 1h30 pour qu’ils me disent que le document que j’ai envoyé n’est pas bon. Ils avaient le document depuis au moins 3 hres et ont attendu mon arrivée pour me l’annoncer. Heureusement que je ne fais pas affaire avec eux. Imagine même pas client et me traite comme cela. Si j’achète là. Ils vont carrément m’oublier après.

I phoned because of the transmission recall. They had... - Danielle29

I phoned because of the transmission recall. They had reprogrammed the transmission in the hopes that the noise would reduce. I just phoned to tell them that the noise is ever worst than before. First, he was very impatient with me from the moment he started talking to me. Then he told me that it was normal for this transmission to have a noise and that they were not going to replace a whole transmission because of a noise. I never said that I wanted the transmission changed, I just want them to check the vehicle because I do know that normal noise and not normal noise on my vehicle is. He kept being so impatient with me that I just couldn't even tell him anything anymore. I was trying to tell him what kind of a noise it was making and he just would not listen to me, all he was telling me that this kind of transmission makes noise. I know that, this noise that my vehicle is making is NOT NORMAL. I finally just told him that I was going to phone back later and hopefully talk to someone with more patience and who actually likes the customers. I told him that he was being rude. After they reprogrammed it, the service people had told us to bring the vehicle back if that didn't work which is what I'm trying to do. I will get my husband to call because I want nothing to do with Capital Nissan anymore.

Sales sucks - Susyque

Unfortunately they are the dealer that has a lot of pickups so we stuck it out. But quite a lost bunch. I hate to say it but for many years Nissan was our dealer of choice but the service at other brands is by far much better. I do not know about how the service department is for repairs but in all honesty I am to wary to even try it. Not that Nissan chambly service is top and by far from past experiences.

Méfiez-vous de Marco Lapointe - Diego

Marco était très disponible (voir harcelant) pour vendre son véhicule. Ensuite plus rien pour obtenir du service après vente. La satisfaction du client n'a aucune importance pour lui à partir du moment où il a obtenu sa vente et sa commission. Croyez-moi, ne vous fiez pas à ses belles "manières". Peut-être est-ce une culture de la compagnie?