I brought my Honda Odyssey to Honda de Sources for a paid - rahmanisara65
I brought my Honda Odyssey to Honda de Sources for a paid diagnostic, as this is a dealership I have used in the past. The purpose of the visit was clearly explained and concerned two specific issues:
• Difficulty starting the car on a very cold day (-16°C). Boosting with a lithium booster and another vehicle did not work.
• An oil leak (oil droplets observed on the snow).
I signed and paid for a diagnostic fee of $164.95 and left the vehicle for the day.
Later, I received a call from the service department. I was informed that the starter and alternator passed, but that the battery failed and needed replacement. I was given the battery price and approved the repair, as I had no practical alternative.
No information was provided regarding the oil leak, and the call ended without allowing questions.
When I arrived to pick up the vehicle, I asked about the oil leak. The employee did not know and had to ask the technician. I was then told that the technician had “looked briefly” and found nothing unusual. This was disappointing, as I had clearly paid for a diagnostic covering both issues, yet only one was meaningfully addressed.
While expressing my concern, the service manager, intervened. Instead of listening, he rudely interrupted me, ordered me to stop speaking, and addressed his employee first. When he finally spoke to me, his attitude was dismissive and arrogant. He stated that the oil leak would require another $164.95 diagnostic and a new appointment, which made no sense given the original request.
When I asked how to escalate a complaint, he responded aggressively, telling me I could complain “wherever I want.” He later returned with his business card in a confrontational manner.
After paying $410.24, I started the car and immediately noticed a new, abnormal noise at engine start that was not present before the visit. I reported this right away. Rather than listening, The employee dismissed my concern and suggested I had been complaining about noises since arrival, which is simply untrue.
The technician then started the car and clearly heard the noise, yet both he and the employee insisted it was unrelated to the battery replacement. The manger was again present and refused to engage, stating once more that every symptom requires another $165 fee.
This was, without exaggeration, the worst service experience I have ever had at a dealership. The lack of transparency, accountability, and basic respect was shocking. I do not know if this behavior is endorsed by Honda, but it reflects extremely poorly on this location.
I strongly do not recommend Honda de Sources, particularly due to the behavior of the service manager and the dismissive handling of legitimate customer concerns. I did not spend my money to be insulted, ignored, and pressured into repeated fees without proper service.
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