20 Ontario Volvo Dealers

The customer service is superb! - Ali

The customer service is superb! Jimmy did a great job in making the deal a breeze for me and Clair, with her knowledge of all the details of infotainment, made it a lot easier for me to understand all the great features Volvo XC60 has to offer! Thanks a lot Volvo team members.

Purchasing a car can be an intimidating experience - lmuti

Purchasing a car can be an intimidating experience depending on the customer service one is confronted with. Dealing with Jorge at Volvo Metro West was a friendly and cordial experience and are happy to have purchased the car. The Volvo XC60 is truly a magnificent automobile.

This review is about Marc in Parts. - Seek_Yeshua

This review is about Marc in Parts. I cannot say enough good about his knowledge and help. And to add icing on the cake, he is very patient and kind-hearted. I had two issues in the past month and both times when I called, his advice and help was stellar. Marc is truly an asset for this dealership, And for people in the general public like me, who need a little help and advice. And sometimes quite abit more : ) God bless this guy. Truly kind hearted indeed !!!

GARBAGE dealership! - Jamers0909

GARBAGE dealership! Avoid them at all costs. No ethics and over charge for everything. There is a Facebook group that talks about this dealership scamming customers. Do your research.

Unfortunately I became a captive audience. - Norman

Unfortunately I became a captive audience. They missed to identify the problem 3 times and refused to promise to do it right or make any commitment to finally fix my car. Then gave me hard time and were angry because I ranked them 5. Retaliation I guess!

Excellent service from Boris Goldstein. - isoc

Excellent service from Boris Goldstein. Very competent and with good solutions. Thank you very much

Purchasing there was a pleasant experience. - Water101

Purchasing there was a pleasant experience. Serving there has been a nightmare. 4 times I have been back. 1st time even after making an appointment and indicating I need a ride they had no one to drive me nor a vehicle for me to use. Waiting almost 3 hours for the results of the scan and then told part not in stock. 2nd visit was to have the part installed and again no one to drive me, called an Uber. 3rd visit was scheduled maintenance 1. booked an appointment and told them I would be waiting as I need my car to work. took almost an hour before the car was brought in past its scheduled time. Over all time was almost 3 hours for basically and oil change. 4th visit most recent booked an appointment and stated I needed a ride. Car taken in before appointment and ride was given after only having t wait 25 minutes. 2 hours later the car was ready. Not great but almost acceptable for a scan to find issue that caused check engine light. Told then that the driver was not available to pick me up right now but would get a call when they were. 1 hour and 40 minutes later told the driver was still busy but could get me in over an hour if I wanted to wait. Not my idea of service. Need to find another dealership since I paid for 6 services and an extended warranty.

Bought a used XC60 last month from Carling after many... - Lynchjohnston

Bought a used XC60 last month from Carling after many weeks of looking and talking to many different sales persons. By far the best deal and the best sales experience was at Carling. The sales person Etienne Bercier was straight forward, knowledgeable and easy to deal with. If you are in the market for a Volvo do yourself a favour, call Carling and ask for Etienne.

I had such a bad experience with the worst sales person - Cathy Merolle

I had such a bad experience with the worst sales person his name was Douglas Li my husband and I were ready to buy a car on a Monday we went into the dealership at 600 pm not realizing they close at 7. There was a car we were interested in and we asked yo test drive the car and we were told that the car was being detailed and in the service shop. We saw the truck outside it was not in the service. We told Douglas the car is on the lot he proceeded to tell us he could not find the keys and there was no way to test drive the car and was looking at his watch the whole time and told us that he had to go home and we would not have time to purchase the car tonight. He told us to come back on Thursday at 430 pm we explained to him we were there tonight to buy the car but Douglas was more interested in going home and was not interested to make the deal. On Thursday I received a call from him telling me that the car was sold so basically our appointment at 430 was canceled. His manager Roody called me and was just as rude as him. I called the GM Stefano and was promised a phone call back and he would find me the same truck. Today is Saturday and have not heard back from anyone. I recommend not to go to this dealership to buy a vehicle they are not interested in a sale of a car. The customer service is terrible.

After 15 years of new Lexus cars - Volvo blows me away - Ronald Caza

After 4 new Lexus SUVs in a row - I entered the St-Laurent Volvo dealership expecting to confirm that I would be buying Lexus No. 5 – and boy was I in for a surprise. Within minutes of my arrival, I met Rick and Joëlle and knew that I was dealing with a ‘we wish to assist you without any pressure’ attitude'. After three visits with Rick and Joëlle (interspersed with visits at competitors’ SUVs) where I had numerous questions about different additional options available for the 2018 XC 60 Hybrid (a most impressive ‘blow the competition out of the water’ SUV) and available financing options, I purchased my first Volvo, and first ‘non Lexus’ vehicle in over 15 years. Rick and Joëlle were friendly, actually quite funny and very knowledgeable about their products. This without doubt was the most pleasant vehicle purchase I have ever experienced. If Rick and Joëlle stick around, I will very likely be breaking my Lexus record for continuous purchases from the same manufacturer...

Two more times readjustment for the replaced brakes - jiang123

I would like to share my mysterious experience here to see if anybody can help me to solve this issue. According to their recommendation, the whole brake system of my Volvo XC90 was replaced at this workshop. After driving back home, we found the E brake did not function. I sent an email to the workshop and requested to get the problem fixed the following day since we are going to travel afterwards. We sent the car back to the workshop the next day and the E brake was readjusted to fix this problem. In the morning of the third day, we drove about 20 minutes in the city of London and then entered highway 401. After driving about 10 km on the highway, we heard some strange noises and felt the violent vibration and the car was like driving on a very bumpy road. We had to pull over our car. I realized some burning smell coming out from the right rear wheel. I attempted to use my finger to touch the right rear disc and found it was super hot to burn my finger. However, the other three discs are just gently warm and I can put my fingers on them without any un-comfortability. I called Volvo London and talked with the lady named Ruth. After I described the problem to her and reminded her that my car's brakes were just replaced. She definitely said that something got stuck on my car's rear right wheel and it was nothing related to the car's brakes. I told her that my car's brakes were just replaced at your workshop. She said "it is nice". I have to say she was very rude this time even though she sometimes behaves ok. I am just curious should the so called service advisor behave in this way when the customer desperately needs help? Then I requested to talk with the service department manager. I described the problem to him and he confirmed that this phenomenon was not normal. He suggested me to call roadside assistance to get my car back to the workshop. After my car was towed back, I also talked with the service manager in person and he confirmed again that the phenomenon I described was not normal. They promised me to check it and sent me back home. In the late afternoon, they sent my car back home and an invoice report as well. Mysteriously, they did not report anything wrong. I have communicated with Volvo Canada and they confirmed all the parts consumed on my car are certified to defect free. Then the question is: what caused the malfunction of my car's brakes on highway? I could not get any reasonable explanation from the workshop. Who can help me to explain what happened?

Service dept. - Stan

Service dept. over charges for basic work. They quoted me $475 for Rotor Resurfacing, and $520 for Brake Service (clean and lube calipers). $995 + tax and shop supplies.. over $1k for brake servicing??! I called Volvo Waterloo, and they quoted me $420 for the exact same service!!!! Glad I decided to pass on their 'Recommended' service.

Great service - Valentino

I was driving my 2002 Isuzu NPR between Calgary and Nova Scotia when a hissing noise started coming from the engine under load around Petawawa ON. Phoned the service department on Friday, October 08, 2016 late in the afternoon and they booked me in for the next morning. One a half hour later I was back on the road. Personable and honest people. Great service!

This dealership grossly misrepresented the value of my - Wes

This dealership grossly misrepresented the value of my Volvo trade-in at time of purchase of a new vehicle, and when the new vehicle arrived, the dealership ratcheted down the trade-in value by 35%, a cash difference to me in the order of $12,000 - $13,000. They had me committed on the purchase contract, and then levered that as hard as they could against me. I was a repeat customer; not any more.